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Thankyou the canvas has been replaced, late but eventually resolved, I do think the e Mail on your web site for dealing with complaints is not ideal and didnt get me any where and needs attention it wasn't until I put a review on this site I caught your attention! Saying that it has been dealt with and I am pleased with result
Thankyou the canvas now is perfect and I am happy with it
Many thanks as I previously stated I have used you before and was happy with canvases
It was only until I got a damaged one I ran into difficulties with communication
Look forward to using in future
Your A Bromwich
I have actually sent you my contact details on numerous occasions to the e mail that appears on your web site on complaints, I hope we can resolve this issue, my e mail is *******@btinternet.com order no. UKA*******527 I await your reply
A bromwich
I recieved a canvas a couple of days ago and it had a scratch like damage in middle original photo was perfect and packaging was not damaged in any way I've send numerous e mails with no joy and called many times and gone straight to voicemail which is really really annoying, I have used site before and was happy
With results but I definitely won't be using ever again if this is not sorted pronto, what is the point in having a service set up to deal with customers when it obviously doesn't £35.00 down the drain, and it was a gift, if I don't get a refund or replacement, i will make sure the people I have previously recommend this site to, don't use it
Dear Andy,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@my-picture.co.uk Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your my-Picture-Team
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Dear Andy,
We already contacted you by e-mail! We are sure we can find a satisfactory solution. We're looking forward for your reply, your My-Picture-Team