Would not recommend using this company.
I placed an order and realised a typing error had occurred so I instantly got in the touch to be told they could not do anything to help me, even though the order had not even processed yet. I feel like this is a scam and must happen all the time, where many customers end up in the same situation as this.
Not only that but the customer service and communication is absolutely appalling, there is no one to speak to be phone and very difficult to get in touch with, being the only method is to send an email to enquiries. When they got back in touch with me they informed they could do nothing to change or cancel the order and provided no help for me at all to resolve this issue.
So i have now ended up paying for a product with the incorrect information which is totally useless.
Advice for anyone looking to find a nice personalised gift for your loved one, do not use this website, or if you do be 100% sure there are no possible errors because once you click that is it and they wont let you change anything even if you contact them instantly.
Awful company and totally lacking in customer service skills.
Picture not delivered 10 days after it was supposed to have been despatched although they state delivery within 3-5 working days. Said I had to wait another 4 days when it will either be delivered or returned to them. Refuse to refund. Ordered as a present for a birthday last week so, if it ever does arrive it will be well after the birthday.
Advertise as a UK company with a UK website but they are a German company.
I WOULD NEVER BUY FROM THIS COMPANY AGAIN.
DO NOT TOUCH THEM WITH A BARGE POLE.
I was very pleased with my order photos were well printed frames nicely constructed and delivered in good packaging on time nothing bad to say about my experience also a very good price.
Just ordered my first canvas; can’t wait to see the result. Ordering process was so easy (even for blonde like me, ha ha). I hope my canvas will look good on my wall. I’ll keep you guys posted.
Appalling customer service -They have ignored emails and messages and now blocked me on Instagram! AVOID THIS COMPANY PEOPLE! Ruined three Christmas presents for family & almost three weeks since I contacted via email and have had zero response except automated messages.
I ordered 2 canvases and was delighted with the quality of 1 but the other turned out a wee bit dark this could have been due to the quality of original pic tho, will def use again.
Easy to order from the website, prompt delivery, well packed, good product, very pleased with our photo on canvas and it looks really good in the newly decorated bedroom. Good value too.
As a professional photographer I order allot of canvasses and I use "my picture" for some of these. They are fast, accurate and reasonably priced. All my customers have been very happy
Very easy to navigate website. Picture loaded in seconds and options clearly presented.
Very fast (tracked) delivery of quality item.
Was a present and recipient delighted.
Easy to use, great prices and above all brilliant delivery service. E. g ordered 3 canvasses on Friday and they were delivered on the following Tuesday!
Photos on canvas look even better than on my computer.
Amazing!
You have loyal customer from now on! Only, please ship faster next time
Jasmine
Manchester
DO NOT USE... HAPPILY TAKEN MY MONEY AND 3 MONTHS LATER STILL NO ITEM! NO RESPONSE VIA EMAIL OR PHONE!. INTERNATIONAL NUMBER ANYWAY! EVEN THOUGH WEBSITE IS. CO.UK. THIS COMPANY IS NOT IN THE UK AND IS A SCAM! WISH I HAD SEEN ALL THESE REVIEWS BEFORE I ORDERED AND TYPED IN MY CARD DETAILS!
I have used this site twice now. Fantastic service both times. Very happy with the products received-fantastic quality and very reliable service. Would definitely recommend.
Delivered when they said. Very well packaged. Could not be more please with the picture – makes my work looks extremely impressive. Final result looks the same as on my screen when I ordered it.
I enjoyed having the deal with my picture service. I like to have a deal with professional people, who know their job and do it well. Very nice service. Canvas is done in high quality
Great product and service at a good price. However, I would have liked a hanging point on the back of the frame, so the picture could always be placed back in the same place each time it was moved?
Excellent quality even on the smaller frames, speedy delivery, really good prices and I love the way the pictures are stretched around the frame rather than having ugly edging showing.
The canvas I ordered took 4 weeks to deliver, although I emailed them countless times they just kept telling me to wait... I believe my order was redone as when I received the canvas it was TINY, even though I ordered the same size I'd previously ordered! I had a issue with the order before that where they had cut the head out of the picture, when I contacted them they told me basically it was my fault because I uploaded the picture! They never want to satisfy the customer only their pockets, DO NOT purchase a canvas from them
Ordered a large amount of canvas prints, the alignment on frames where awful and when I complained and sent pictures of the issue they did not want to know...
Do not use this company
Overview
Mypicture has a rating of 2.7 stars from 501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mypicture most frequently mention customer service, poor quality and full refund. Mypicture ranks 14th among Photo Printing sites.
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- London, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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