AT&T Digital Life

AT&T Digital Life are THIEVES! The customer service rep that talked me into this service promised that the only fee was the monthly payment of $44.98. She said everything else was included. I asked this and was assured of the same three different times. When the install tech arrived, I was informed it only came with three windows and I would have to purchase more at ridiculous prices. I told them to leave. After "cutting" me a deal of only having to purchase one pack of three windows and providing the rest, he installed everything. When I received my bill, it was an astounding $296!
Apparently, the keyless door entry that he installed that I didn't even know I was getting, was an additional $99 plus tax. They would not take off the charge and continue to charge me $5 late payment fees, even though I wrote the corporate office about it.
Then, for some strange reason, the next month's new bill had new charges of over $83 instead of the promised $44.98 a month.
I cancelled my AT&T UVerse and Internet due to faulty billing practices. When I returned the equipment to UPS, the UPS clerk said, "Let me guess, AT&T?". He said that equipment was being constantly returned because AT&T keeps changing the prices on people.
If there is a lawyer out there that wants to handle a CLASS ACTION SUIT, I'm in!
I want them to come get my equipment and waive any cancellation fees.

Stay away. There are better, much better options. AT&T Digital Life is a terrible product, service, installion. Most of the customer service people I spoke with are professionals, but stay away from technical support. I spoke with one and she was terrible at her job. PLEASE DO YOURSELF A FAVOR ANS STAY AWAY FROM AT&T Digital Life. You will save money and avoid unnecessary frustrations. AT&T has No business in the home security business.

Called one week before I wanted the service cancelled and I was assured my account would be cancelled and I would receive a cancellation email once the service was terminated.

One week later, I never received an email. I tried to access my account online on a desktop and also on the app on my iPhone and both methods were unsuccessful.

So, I called again and was told the account was not cancelled because I had not agreed to the early termination fee, which was a blatant lie. I once again asked to have the account cancelled and was told that it was cancelled immediately at that very moment. I asked for a confirmation and was told that I would receive an email. And again, I did not receive an email.

Earlier today, I contacted them via the live chat on their website, as I am still not able to access my account online or via the app and was told that my account was still active and that I would have to call to cancel again.

Extremely annoyed and would never recommend the digital life service to anyone.

I was never able to log into the Profile portion of the system. The initial order was incorrect and someone in the Corporate office had additional equipment brought in during the installation. Cameras were not ordered as requested and I am happy they were not. Now I have been back and forth with the Executive Offices to correct the problem, where are they getting these people who work in the offices. The bottom line I should have stayed in ADT and I am going to try to go back to them. I have had it with these people. DO NOT GET DIGITALIFE IT IS HORRIBLE. I REGRET THE DAY I SIGNED ON.

This has to be the worse customer service I have EVER experienced! I have had NOTHING but problems since I signed up for this service in March. I have been promised a device to fix my front door from going "off line" for a month now. Each time I call, I get someone new, and a whole new reason as to why I haven't received the device. The last time I called I was told I would receive a free month for my trouble. Now, I am being told there is no record (imagine that!) of my conversation and I WILL NOT be receiving a free month. (this was from the 'supervisor" I asked to speak to) Now I am being told that the device is on back order and they have no idea when they will send this. This is just ONE of my many complaints with this company. Of Course, I am locked into a contract and will have to pay for the remaining of my contract to cancel I WILL be canceling and I will pay them 5.00/month until it is payed off. DO NOT GO WITH THIS COMPANY> THEY ARE BEYOND HORRIBLE> YOU WILL NEVER SPEAK TO ANYONE THAT YOU CAN UNDERSTAND< YOU WILL GET NOWHERE WITH CUSTOMER SERVICE.

I worked for the company that ATT outsources their Customer Service to for a short time. The sales practices that we were forced to use were Deceptive and Dishonest! I am in the process of reporting them to the FTC and attorney General for their policies and practices. STAY AWAY from This company for your Home security needs!

What a joke. I called to get a cracked screen fixed on my phone. I ended up with a new phone and this security system. I love the phone but... I did not know what I was signing up for, did not know I had two weeks to cancel, didn't get the bill until three weeks later, convenient. The woman talked so fast, shot so many numbers at me, I thought I was getting a system for free and few dollars a month added to my bill. Well, as we all know, this is not true. I already had an ADT system in but I felt montly fees too high. I called and she put me on hold and then came back and said there is nothing I can do about it since it is over two weeks. She put me on hold for a long time like she was trying to get me help. RIGHT!
BTW, I didn't want the garage door system. I already had an electric garage door. They failed to tell me it was in one of the boxes so I threw it away. I cannot get out of it for two years or pay $700 plus they probably will want the merchandise they installed for free! And I would have to pay to have someone uninstall it and pay for S&H. Please read reviews. I always do before purchasing anything but didn't due to her talking so fast, shooting numbers at me and a poor choice of mine. Good luck with your choice. This is just my experience.

We had Digital Life installed at our house June 19th. Nine days later our house burned and was a complete loss. I went to AT&T that day to replace my phone and was told since it had not been 14 days that I would not be responsible for the equipment. The sent a tech to our house on July 3rd to confirm that no equipment could be salvaged. The tech called his manager and sent pictures. Thought this was taken care of. Started getting bills. Sent letter back with one of the bills explaining what happened. Went to AT&T store to have TV, phone, and Internet installed at the new house. They wanted me to pay the bill first. They told my rep that their system was just not updated yet. Manager fixed it where I could get service. I had a web chat with one of their people. She even said that when the tech came out to confirm that no equipment was salvageable it should have been taken care of them but they did not contact the billing department. She said I owed a little over $200 instead of $900+ because they were adjusting charges off. Now they have turned me over to collections which I am disputing. And of all things, she asked me if I wanted to start service at my new house.

I am dealing with a problem where the system suspended my account and I was told that I had to pay off my other ATT accounts in order to get my system restored. Then I paid off my other accounts and now they are telling me that since it as been past 59 days I will have to start a new account and buy a whole new equipment package which is HORRIBLE! The problem started with Digital Life and the PROBLEM is Digital Lfe!

When I moved the owner wanted to figure out how to put the keyless locks in her name so I called 2 days before my contract was up to to cancel my service. I got hit with a full month disconnect fee which I was happy to pay since I was on the phone on hold for 1 hour 45minutes, before I reached anyone. That guy transferred me to someone else because he said cancelling the account wasn't his job because I moved. I stated over and over, I wasn't transferring service, but he wouldn't help me. The next person said that they couldn't help me because I was closing my account. At that point I threatened the better business bureau and a law suit if someone didn't close my account. I was on the phone 2 hours 11 minutes by the time this was done. Absolutely ridiculous.
While I had their service it was more of a nuisance than a benefit. When I asked about moving it (only cause I liked the cameras and the video history) I was told it could be up to $550 for me to transfer to a new location. I signed up with a new provider for free at my new house. If you are looking for serious home security, look somewhere else! If you want your time and money wasted, this is your company.

When I was offered the packages I specifically told the representative that I wanted two cameras (one indoor and the other outdoor) he told me if I wasn't going to use the thermostat that was on the package I could exchange it with the camera. Well I went ahead and got that package. When the technician came to install he said I wasn't able to do that I called Digital Life and cancelled because I had specify to the rep that I wanted two and had in mind that I could exchange. They called me saying not to cancel and offered me the camera for the thermostat. Ok so the technician came back again installed everything when I asked him about the camera he had no clue. I called Digital Life and got nowhere with them, they were saying that they didn't know what I was talking about and if I wanted a camera it would be extra. So I just cancelled. It's been two weeks I haven't received my refund of 108.24 that I payed when I got the pckage and now they are telling me that I have pro rated charges of $37 for the 3 days that I had service. This is just ridiculous! Worst Representatives ever! When you call to get a package they are the nicest people in the world! But once you get with a representative because you're having problems they are the rudest people every!

So your thinking about AT&Ts DigitalLife? Well, DONT, JUST RUN AS FAST AS YOU CAN IN ANY OTHER DIRECTION! We have had the system for 9months and in that time they have had to replace the touch tablet twice, constant camera failures, the system is just buggy. Spontaneous alarms chirping at 3am telling me 'crash detected' and nothing at all, cameras consistently not working due to either 'connectivity' or 'poor signal' and I'm running on high speed with an 2200ac router. The panel goes out and I have had to do a hard reset (unplug from wall, remover cover, remove battery, wait 5 mins and do everything in reverse) a dozen times or more! And now, they are telling me that I have to pay them to come get there crap out of my house. Also it is not compatible with any other system... this had potential, but they have failed miserably. I just wish there would have been honest reviews when I was looking.

I was talked into this by my Cell phone guy. This is a big mistake! You WILL be sorry!
They made ALOT of holes in the walls to install the cameras. I was supposed to get a text if the cameras detected anything, but that doesn't happen. The inside sirens that beep when the thing is turned off or on don't beep in unison. You should hear the thing when its turned off or on! And We are paying $41.58 a month for 12 months for the Equipment! That plus $54.97 for the monthly service is $100 a month for this. We hate it and I regret my decision to go with AT&T. Also-It takes 8 to 9 hours for the installation! And LOTS of holes in our walls that had to be patched and painted and all the equipment plugs into your outlets so you will have stuff plugged in all over you house. I tried to cancel, but I am too late and will be charged a $500 plus cancellation fee and they wont come out and un-install the equipment. They said "its yours!" The $500 cancellation fee pays for the equipment so we don't care what you do with it. Don't make the same mistake I did-get someone else, don't fall for all this hype and pay $100 a month for a rinky dink security system that plugs into the outlets all over your house.

Just another contributor to reassure those thinking about getting Digital Life to NOT do it. As many have said, I choose Digital Life out of loyalty for ATT. I am so hurt that I have been treated this way. It seems as if the call center uses certain tactics like long hold times, reading scripts and beating around the bush to just frustrate you and make you give up. I feel bad for the employees because they know it is so unethical but they are just trying to pay their bills so they do what they are told by their management. I was only hold and hung up on for 3 hours one call. I was never told this was a contract. I was told that the tech was supposed to give you the contract (which is called terms and conditions). I was told after calling in to try to stop the service that I can find the terms and conditions online. How would I know if these had changed? No one could provide me with a date of me allegedly signing this "contract" or the original terms and conditions. And there are 37 sections and of course, the "contract" part is hidden right in the middle. You don't even sign it. They consider a check mark a binding agreement. I asked for a supervisor and Brittney told me that her supervisor Arnella is going to tell me the same exact thing but I can hold for her if I want. She finally tried to offer me a 20% discount so that I could keep the service. There was nothing special about this service and a lot of the times it malfunctioned so I don't see why I would want to keep it. I never even received one empathetic word.

AT&T Digital Life customers service suck $#*! big time. They are not helpful at all, or understanding. Plus they do not keep their word. They also over price. ADT offer way better service and been around longer. Plus ADT prices are way better then suck $#*! AT&T Digital life. I was moving the end of April to some better apartment. In the process of moving I find out that my new apartment complex don't allow alarm in their units. So a week before my moving I have been trying to get thing resolve with AT&T Digital Life. I have been told by a customer service representative of digital life, an AT&T representatives, and two AT&T supervisors that all I need is an official letter from the landlord stating that they do not allow alarm systems in their units and my early cancellations fee will be waived. I have done that, went to an AT&T store, show the supervisor the letter, have the supervisor called digital life and guess what digital life is not honoring what they told me over the phone. I even gave the name of the representatives of digital life who told me the information and the location the rep work at and still they are not honoring what I been told. On top of that I am seven months pregnant, may almost over, and the still billing me for a product I can not use and not using. Once I get this resolve I will not have service with AT&T for anything. I have a phone and wifi with them. Once my contact is up I will be switching to another service.

ATT is a horrible landline to have. ATT is a horrible mobile line to have. ATT is a bad internet provider to have. ATT is a MONOPOLY that doesn't care about their customers. They lock you out of your email account for 12 hours making business impossible to do. (even customer service can not flip a switch to help you.) They have the worst connections on the internet, it takes hours to upload a 12MB file. It is like doing business with snail mail or the pony express. One time I could have walked my file 15 miles faster than it arrived via the internet. The customer service people are told they MUST SELL you something on every call so they are not helpful unless you are willing to BUY something. MONEY GRUBBING cheats. They are wasteful. They send 4 bills a month rather than saving trees and sending just one. AND NO I do NOT want to pay my bills online because I know there is NO WAY you keep your information on the net safe. You are the WORST WORST PROVIDER EVER.