AT&T Digital Life

I work 3rd shift and I was told he would be at my house by 8am, will 10am rounds a round and he shows up. They ordered me a garage door opener that I did not need since I don't have a garage and a door lock. Since the door lock was not on his paper work he was not going to install it. WHAT! When he asked me 3 times what 2 doors and windows to set. He almost install the wrong door down stairs. Ok all done I will be right back and left. No Hi or Good Bye. No card or manual or a quick reference guide to follow? Then after I complained for 3 days in a row I did not want that Installer back at my house guess who shows up and wake me up at 6pm to install me door lock. The grapy installer. Did I ever hit the roof! What is wrong. I also wish I would have read the Reviews first too!

Honestly I have no idea what most of you are even talking about. I have had ATT Digital life for a while now and I still have no problems. I have a camera, door lock, garage opener, plus plenty more add on features and I use the app everyday. I actually switched to Att because ADT was trying to charge me some off the wall fee for a surveillance activation fee. I know ADT uses independent contractors but from the three I talked to, none of them could wave it or knock it down. I had an awesome tech come out and install the system. He was honest and pretty much told me what I truly needed. For those people looking for a camera package for home security I would definitely use ATT not only because they we such a huge. They break down all the cool add on equipment for like 12 months so you can get some of the nice features that you want. I have called a few times for some questions and I have had nothing but great people answer. If you don't like the system that probably because you were using it wrong. I hope this helps. Damion

So... I'm paying about $58 plus internet connectivity all through AT&T. And had a service tech out to fix a problem with my security system that was constantly losing power. Tech came out and fixed in a first visit. It went out again with the same issue. This was back on 4/1. Call the support center and they want to run me through their check list of items etc. Nothing. Asked them to send out a tech again for the same issue and they are wanting $99. For a repeat issue. Then after speaking with a "manager"... maybe... he booked me for a 4/21 appointment to resolve the issue. Meanwhile, my home has not had coverage up to today. Cameras and system are offline. This is what you get from a service stand-point. Called again to have my service stopped and again on the phone on average 30 minutes. ADT sucks as well, but never been treated like this considering I have cell phone, Uverse, and security with a company. That equals about $1200 month going to a company. One would think that customers the spend more would get better treatment.

What a nightmare. First, the ATT store sales person didn't bother to tell me that each camera, each keypad used a transformer that must be plugged into a wall. I had ordered 6 cameras. NO WAY. When they got here, I told them they had to run the lines, in the wall, just like EVERY other alarm company because ATT decided to use 1995 in house electric wiring as their technology (think baby monitors and nanny cams). So my install went from one day, to 3 days. They did try to accommodate me... they hired and electrician to create 3 more quad outlets in my basement, and ran the wires to the basement. So, TODAY, is the first day the system is live... and BOTH of my outdoor cameras went offline within a few hours. I waited 45 minutes to speak with someone at ATT but no one picked up once I was placed on hold. Unbelievable. Paid over $800 for 1995 equipment that doesn't fully work... so I am giving it 72 hours for them to fix this and prove to me that a power interruption (and my broadband goes down because of it) wont interfere with the operations... or I am switching to ADT. Oh, I didn't mention I spoke to someone AT ATT and complained halfway through this process, and all he offered was 2 months free. WTF? I missed not 1, but 3 days of work to babysit the installation. The installers were great, but they were limited by the actual equipment.

After verifying that ATT Digital life requires $40 per month fees, they tell me they will not stop the keypad from beeping until I pay them more money. When I tell them this sounds like extortion they hang up, repeatedly. Now I have an expensive system which is their eqiupment, and they will not remove it or stop the beeping. AVOID AT&T AT ALL COSTS!

I have read and seen some of the reviews and I do not agree with most of them. I had the ATT Digital Life installed recently and I have had no issues with the system. The main control box is a little big, but they usually install it in a basement or closet out of the view (which is more secured then most stand alone keypad/control units which could be ripped off from the wall and destroyed and possibly will not sent a signal, ADT installs a separate big box as well). I had previously two different alarm system and I have to say this one is by far the best. The system activates much faster then any other alarms I've had, it works through internet and cell phone unit as backup. The app control works great and allows you to control your system using your phone. You can control the chime or brightness on your keypad using your phone app or web browser. So all the complaints that people had I do not agree with. The door sensors are smaller then any other ones I had and the system overall works great. One last thing, if you look at most of the reviews they are negative because the people who have no problems usually don't take time to post their reviews, only people who want to complaint, and I would have to say that most of the complaints are unfounded.

THIS PLACE IS WORTHLESS! I have called their "so called customer service" 9 times, refused me to speak with a manager/supervisor, put me on hold, went to the store and only option was for them to call the same "so called customer service"...
I tried to take advantage of their "moving" program with a 3 month delay while the house is built... and they continued to charge me and monitor the house I moved out of! I can't get any help, every call to them causes me more and more stress. WORST WORST EVER.

We were talked into the new system at the AT&T phone store. What a sales job, the system never worked as it was described to my wife and I. You could log into the home system from your smart phone and see the view from the cameras, except they were always buffering or frozen. If you want to see a frozen picture of your house, just take a pic and you can look at it from time to time. This will save you lots of money and headaches. After the system was removed. It took five phone calls ( around 7 hours) to get them to agree that the alarm tec took the equipment back with him. Around three weeks from the time he removed it to get it logged in at the warehouse. Even thought the tec said he would get it the system as returned that day... he lied, they lied, the system sucks and it took two months to get my money back. Don't buy AT&T digital life. We decided to go with Comcast. The cameras with Xfinity ( Comcast) work get. Live no buffering. AT&T is just lost in the security world... stick to phones!

Stinks - do not get it - first just like everyone e else says that their manger or supervisor of customer service was rude and obnoxious - I left another company because the salesman promised me that the system would work in my house(includes al, sensors) - well we have the new system less than a year and already a technician had to come to fix an issue with the sensor within the bathroom window. It seems that their devices are not waterproof - never had an issue with the old system. Each time they replaced the sensor added tape to it to block out the water. Added silicon as well to keep the moisture out. Now they are coming back a 4th time.

I've asked customer service to leave me extra sensor devices to have on hand when their device fails so I can eliminate the waste of my time and their technician. All I would have to do is call customer service for them to restabkish the new device - makes sense

Well - not to them...

Now we are waiting for the technician and supervisor to review this issue...

I've been a customer of AT&T for many years as well as a stock holder and I have to say that I am very disappointed with their digital customer service...

If you cannot provide the customer their service then you should slow them to drop the service without any penalty.

So if anyone is thinking of getting. This device and service - DO NOT

TERRIBLE. Agreed to try it and they locked me into 2 year contract without my agreement. After one year of super hassle to get out of it I decided to stop paying and they are threatening my credit. BTW I am happy power user for ATT mobile (6 lines), internet (70G) and directTV (4 TVs). I am considering switch everything to Xfinity just because Digitial life is soooooo bad. I am surprise ATT is allowing this to happen as I am sure not the only one.

I'm been a customer for FIVE MONTHS, and I've been charged $100 for a service call to replace a simple battery, which I could have replaced myself. The customer report office never indicated there was a problem with the battery, nor there would be a service call fee of $100. If I have known all I need was a battery I could have replaced it myself. ATT Digital is NOT a wireless system. The alarm systems has used electrical outlets in almost every room. DON'T GET THIS SYSTEM. I wish someone had told me before I purchased this piece of crap system.

Our experience with At & T Digital has been horrible! Our kitchen almost burnt down-and not one smoke detector, co2 monitor, or alarm sounded. I called to cancel the account the following monday (closed on weekends), and the agent (a manager) said she would need to email "corporate" to waive a $550 early termination fee. She also conferenced in tech support, who told me a field tech couldn't come out to the house for 4 weeks! The manager promised to call back in 72 hours, but could not give me an extension or last name to reach her. She never called. 4 weeks later, field support called the day before my appointment to tell me the tech couldn't make it. I was furious and asked to cancel... again. The rep told be she would waive the last 2 months of service and approved a $12 discount for 8 months if I would stay, and magically she sent a tech out the NEXT day. Thinking this was all behind me, I received my bill today. None of these credits were applied and the agent today said no notes were on taken by the previous herd of representatives. She advised me to personally write (because one can't call or email) corporate to waive the $550 early termination fee. I also have At & T Home Life and Cell, and the experience is par for the course. I am going to cancel it all, and have reported to the better business bureau (Case #*******). Beware this is a nightmare company!

The alarm sucks, along with the customer service. If you call for a question they lie and find any way possible to send someone out so they can bill you EVEN IF they say you WONT get a charge. DO NOT GET THIS ALARM

EVERYTHING about this service is a JOKE! I have had it for 8 months and I have had MULTIPLE ISSUES. It took forever to get set up correctly in the first place. After that we had a good 2-3 months of it working. It went down, I had tech come out and fix it after spending several hours on the phone with their clueless customer support. It was fixed for a week then went down again. So I let it just ride the month; no time to wait at home for their tech support to come out. Then I called again 1 month ago and spent a whopping 3.5 hours on the phone; transferred back and forth from one ignorant employee to the next. Each one made me retell the entire process; proving their obviously is no communication among team members. Finally got someone that seemed to understand my frustration, we did a 4th hard reboot of the system over the phone. It failed. So I had ANOTHER tech guy come out the next day. He was here for over an hour and assured me the system was up and working again. Boom it worked for 3 days and FAILED again.

BOTTOM LINE... AT&T Digital Life is a complete waste of your money. The website never works online, the app on your phone crashes, the camera is always offline, and the customer support is useless. As I type this, I'm currently on hold with them; for a full hour now. I will NEVER use this service again.

Update, I'm two months into my service and have never been able to use the system. Tonight the 3rd technician attempted to fix it and like his predecessors has failed. He was at least nice, but I was told a manager would be coming on this visit. I have a small, open floor plan house. The root of the problem seems to be that the main unit is not centrally located. Should the installer not have been aware of this? Due to the open floor plan, there is no way to mount this out of site. I liken the main unit to the size of an extra large toaster oven. So basically the door furthest away keeps getting low signals and triggers the alarm. They do not have signal boosters for this system only signal repeaters, which are as useless as a pig with a purse. I'm not trying to get out of the contract to be spiteful, if it worked all would be well. I just want out of this contract because they can't fix it and I need an alarm system that works. You have had 3 attempts to make this right AT&T, just let it go. Let me out of this contract that has not been honored and I'll chalk it up to lesson learned. I'm about ready to cancel the cell phones, cable, house phone and Internet too, and that's NOT under contract anymore. Charge me the $600 and they will be on the losing end of this battle. After I contact them tomorrow, my second call will be to the FTC. I encourage everyone on here to do the same.