AT&T Digital Life

This complaint is the worst I have deal with. KThey tell you sodmething different every time you call. This time I talked with someone in Jamaica. The last call to cancel they did not tell me that i still have one more year on the contract and this time she wants over 350 dollars to cancel. I have not gotten a straight answer at a phone call and have called at least 6 times. I tried to call corp office and they just repeat the last person said. One year now after paying monthly on something I do not have they are telling me something else.

I only had it for 3 months and had to cancel. System did not work properly from the beggining but i was told it was due to a new system update that was taking place. I hung in there, but after several times that i would try to set my alarm and not being able to or open the front door for someone and the app not working, the camera being unavailable, etc. and not to mention the horrible incompetent customer service ( i even spoke to a manager) i decided to cancel had to pay $435 as an early termination fee, but trust me it was well worth it. Now i have a system (monitor, cameras, front door lock, thermostat) and even though i own it now i cannot do anything with it as it will not work if its not being monitored. Bottom line... getting this system was a huge mistake. Iam now with Vivit and i love it!

I purchased the home automation and security package from AT&T after a recent break-in. I got all the bells and whistles and wanted and wanted an itemized bill so I could see exactly what I purchased, I agree to a price and made a few small changes day of based on what worked in my home. I wanted to see a final bill and they couldn't provide it to me. It turns out that some of the swapping that was done wasn't honored and they charged me than expected. At Nearly $1000, you should be able to provide details on what was agreed to and details on a bill. Now I just get random bills with no details. I think AT&T needs to work on their billing practices before I would recommend this service to anyone.

Also, the video cameras are either super sensitive to light or really small movements all the way on the street even after setting the motion sensor range. If you reduce the sensitivity, they don't record the videos at all. I was getting tons of notifications each day until I turned it off.

Unfortunately today my alarm went off & they called us & left a message. I called back & was trying to cancel the alarm but unfortunately I couldn't remember my password when they asked me. I was looking through my phone while talking to them that my alarm was disarmed. Then I told them I think everything is okay and the lady says ok ma'am. Not knowing that the dispatch was still on. After more than an hour a police officer came & give us false alarm notice! Easy money $100 penalty! I was very disappointed because they did not mentioned that they are sending a dispatch!
Take note when you are calling the customer service you have to ASK THEM TO CANCEL THE DISPATCHER, they will not mention it!
I've been with att for a decade! Too loyal for the fact that I have to switch my 5 yr alarm system company to this unreliable att alarm system!
REGRET IT MUCH!

I recently called to have them fix my outdoor camera that wasn't recording properly and my spart plug that was not turning on. Of course, the usual attempt was made to fix the issues by phone were made to no avail. This was also done a month ago and was not fixed. I asked that they come out on a Tuesday which is the only day that I would be available to wait around the house for their 4 hours which I was told was their normal time frame to arrive at your house. I called on the 13th of July and was told that the next available appointment would be August 15th. Not sure what most people would consider unacceptable but waiting for over a month to fix a problem is definitely not in my realm of "acceptable"... Unfortunately, I'll need to wait another year before I can change providers.

The only thing I can say is if I had the hindsight to go back 3 months I would have ran out of the AT&T Store instead of agreeing to have this worthless expensive equipment and service placed in our home. If I had the additional funds, I would have this crap pulled out of my home right now. I had the opportunity to not have it installed and the CSR convinced us to stay and also stated she would provide a monthly credit and of course they lied. No credit just larger bills. Stay away from this service, do not agree to it, JUST RUN! If I could give this service a zero, I would.

First of all the damn thing was always down. Usually went offline at night when you really need it most. The cameras never work because of "insufficient bandwidth" which is BS because we have 100/300 mbps TWC and normally use only two other applications 1 WiFi and 1 direct connect HDMI to my desktop computer. It was completely down for 2 months and when I called to cancel I got double screwed. I had to pay for the 2 months + plus the balance of the contract ($500 +). What a piece of $#*!. I have been totally disappointed in every AT&T service I have used other than Wireless Telephone (well c'mon its a Telephone company) and DirecTV which I had no choice in since they acquired it. I have been waiting for it to blow up ever since. Run, don't walk, and never look back from anything AT&T.

Tried to disconnect my Digital Life service today April 23,2018 to be told it would be disconnected on May 15th the end of the billing cycle. WHY? I want it disconnected now. I dont feel I should be paying for something until May 15th because of AT&T's system. BS. I am in the process of TRYING to contact corporate. Like I said "TRYING". I used to be proud to say I was a retiree from ATT&T now I cant believe how they have gone to be a big corporate greedy company and think nothing of their customers or former employees. SAD

Introduced to Digital Life at the Tampa Home Show. We had seen commercials, but didn't give much thought. We were still under contract with Guardian Protection for 5 more months. Mike, the sales rep, signed us up, offering to cover the cost of 3-5 months w/Guardian by giving us "free" add on's. Always wanted home automation, so this was the ideal mix of security and that. After some misunderstandings (verified in emails), about what were getting and the costs, with Mike over the next week before our install, I contacted Zack in customer service. He convinced us not to cancel, told us the service tech would look at the emails and work it out. The install tech, Steven did just that and more. He was top notch, knew the product, worked on our schedule, and gave us the pricing I understood to be offered to us! Zack and Steven both deserve a "job very well done" vote! Steven is coming tomorrow to install the outside camera which is state of the art. I can monitor everything from my Android Galaxy S4 smartphone. 5 stars so far!

Purchasing a Digital Life security system was one of the worst mistakes I've ever made. At the time I made the purchase I was told that if I were to sell my house, the system could easily be transferred to the new home owner, However, when I actually sold my house, the new owner and I made multiple phone calls to Digital Life, over a 3 month period of time, only to be finally told that it isn't possible to transfer the system to a new home owner. I was told that I was locked into a 3 month contract and that I would need to pay $300 to cancel service. That is for a system that never worked well, needed multiple service calls, and is located in a house that I no longer own!

1. They don't disclose all of the stipulations to you prior to receiving the equipment. The alarm system box that contains the battery and cellular equipment is about 14" wide x 12" tall x about 7" deep not including antennas. It must be located 4 ft off the ground, hard wired into an outlet, plugged into your router, and cannot be located in a washroom. This makes it very hard to even find a "hidden from view" location for the damn thing to even work. You will also need a wireless signal booster to even have the far sensors to work. My router is centrally located in my small house and we even needed it. Had to beg for it and the wireless (wire through power line) connection to avoid having to run additional cables.

2. Pray all of the sensors work on day one. Ours didn't and it required additional service. Service that initially took over one week, and did not resolve the issue. 7 additional days later, they physically sent out a tech... who could not resolve the issue because his own support team kept him on the phone for 4 hours. If they can't help themselves, do you think they will help you?

3. Now the bs. They actually are going to try and charge us a $600 cancellation fee because we are now past the 14 day trial period. They don't give a damn whether or not the system works, or if you are satisfied, they want their money.

Bottom line, get another system. Even during the time period when they remotely bypassed the bad sensor, others temporarily failed and triggered the alarm. Police have been sent to my house multiple times for false alarms. Not good.

Filed a damage complaint in May never heard from anyone called a week ago about same I phoned Customer Care to find out I had to file my damage complaint a second time which took over 40 minutes and am told it will be a couple of weeks before hearing from anyone we will see
I have NEVER be so disappointed in a vendor I have been a loyal AT&T customer phone mobile internet for decades but the way in which this Digital Life is run has made me think AT&T all together
There is no transparency within the organization as many times over the year and a half I have been saddled with this security system I have literally through tears requested to speak to someone who really cared and could really help me but alas I am left frustrated and quite simply ignored I cannot wait for this contract to end
The service is horrible that over shadows whether or not the system actually works

AT&T Digital Life is such a disapointment. If customers stayed around long enough they would really be in trouble as lawsuits for bad terms of use would be frequent.

Example 1: AT&T added a provision that if you purchased any equipment during your time with AT&T they reserve the right to extend your contract. This was a new term of service that they just sticked on the website. But there is no basis in the law for this. Unlike cellphones they aren't providing a more expensive peice of equipment for lesser charge. They are still selling you euipment at the retail price, as evidence by comparable cameras/locks/monitors online. Worst yet they lock the equipment that it is non function should you no longer work with them despite the fact you paid full price.

This isn't legal but it isn't challenged.

Initially AT&T Digital Life looked like to fit well for what we were looking for, and at a fair price. After talking to a salesman, we decided to have a tech come out to look over the place and finalize the equipment list. Appointment was set for Friday between 6 and 8 PM. Salesman confirmed my cell number by calling it... and asked that I call him after the tech was by... no doubt so that HE would get the sale. At 8:30 that night, after not even getting a phone call from anyone, I called the direct line he'd given me to his manager's desk. No answer... and NO VOICE MAIL. Come on, this is AT&T, the world's largest communications company, and NO VOICE MAIL. I finally called until I got an Ops Manager in Kansas City. He apologized and promised he would take care of everything... so a second appointment was made for Tuesday evening between 6 and 8. Well, you guessed it. Not even a phone call. So I left the Ops Manager a voice mail message at 8:15. "Obviously you have too much business... especially for the number of people you have to get the job done right"! And to think, I own stock in this company!