RE: DIGITAL LIFE -- WORST THING I HAVE EVER SPENT/LOST MONEY ON INCLUDING THE TIME I GOT ROBBED -- WHICH IS WHY I GOT THIS HORRIBLE PROGRAM IN THE FIRST PLACE. Initially I was told certain things would be included with this and was NOT told about a 2 year agreement to service -- should have read the contract, I know. I have tried to sign up for paperless billing multiple times on their HORRID BROKEN PROGRAM. I can't log into the app on my computer as of two months ago, and the iPhone app is about as useless as a guitar without any strings -- well actually worse because at least with a guitar it can be used as a drum. It "Times Out" EVERY SINGLE TIME I TRY AND DO ANYTHING. My thermostat stopped working and I spent THREE HOURS on the phone with ATT trying to fix it, had to leave my house because I have a life, and scheduled a call the next day, which never came. If I want a tech to come to my house I was told that I will have to pay for him if he determines he wasn't needed to fix the issues. My outlets are offline too -- and my lights go on and off as they do so please which is stupid and a HUGE waste of money. My thermostat is completely unable to be programmed (another HUGE WASTE OF MONEY). My cameras DO NOT CAPTURE DATA EVERY TIME THEY SHOULD. Oh and since the day it was installed the lock on my front door has jammed every single time it closes so I don't allow anyone to use the front door because if they do it jams. I eventually just let the battery die on it because it was that useless. I'm sure when I change the battery it also won't connect to the system. Also to make the icing on this cake from hell even worse when the alarm did go off because my oven was smoking from some stuff on the bottom even though I had to type my code in no less than TEN times the alarm did not go off -- I typed it in and it would go off again while I was on the phone with the guy trying to get the stupid thing to turn off. This is the WORST thing I have EVER spent money on. I tried to cancel it and the lady told me she would give me all kinds of money off for my stuff that's been offline and the discounts never appeared on my bill. I have always RAVED about ATT -- I've used them for every single service I've ever had since I was 18 from TV to internet to iPhone and it's been amazing -- and then I got digital life -- I'm leaving ATT on every single platform because of it. I have NEVER been more frustrated with anything in my life. HORRENDOUS. DO NOT PURCHASE. DO NOT BUY. I CANNOT SAY IT ENOUGH THIS IS HORRIBLE AND HAS ACTUALLY COMPROMISED MY SECURITY BECAUSE MY DOOR LOCKS WOULD JAM AND COST ME THOUSANDS OF DOLLARS FOR NOTHING! And this doesn't even go into all of it... I can't even believe how duped I feel by this horrible program, so here I am.

When we moved, I figured I'd transfer our services, not realizing the new home already was wired with ADT. BUT we were locked into a NEW contract, as that is the first thing they do, pull your credit and lock you back in. Why do they do this? Because they know they are TERRIBLE.

We had an installer come, he literally moved as slow as molasses, wasting no less than 6 hours at the house, maybe 8 - it destroyed my entire day waiting on him to finish. WORST, he didn't get it right. I finally determined the problem (later) was that he literally wired an electrical circuit to the point it was flickering on/off (a bit scary).

Anyway, I wanted the camera repositioned, as he had put it in a stupid spot and it never worked anyway, prior to MY OWN resolution at least. I made an appointer 8am-12pm and requested a different technician.

Naturally, the SAME technician called at 9:30am and said he was STILL at another job OVER an hour away. So, he was definitely not going to make the appointment. But, hey, they don't care, because I tried to cancel -- $600+. LOCKED IN.

AT&T exemplifies the worst of what a big corp can become. The other day they had door to door salesmen come to our home selling their terrible Internet service (and it is terrible, I mean the worst - everyone in the know, knows that). We have Fiber-To-The-Home here, one of the reasnos I moved here, and so since they have to actually COMPETE, they try these dirty tricks. Their trick is to get people to think they are saving a small amount of money the FIRST YEAR for MUCH WORSE service, while they lock them in a contract and later jack up services. I was upset at them because I live in a neighborhood of a lot of retirees who didn't know better and I told them, "I'll follow you around and inform people of the truth!". The guy had the nerve of talking back to me (on my own porch, mind you, while doing unsolicited sales) saying 'come on then!'. The lady with him left him in the car at the neighbors, so I guess he got in trouble for that.

Point is: DO NOT sign into ANY contract with AT&T. Do not let your parents or grandparents sign up either. Tell any door to door salesmen (doubt they exist outside areas where they have real competition like here) to shove it where the sun doesn't shine.

Back to MyDigitalLife - WORST crap ever conceived for the highest price ever charged. And if you dare do anything internal, do YOU trust AT&T with your privately recorded videos stored on THEIR cloud? I sure as heck don't.

Last July our house was hit by a tornado it completely knocked our alarm system out it took over 3 months to do the repairs. When I contacted AT&T Digital Life to come out and fix the alarm I also told them that I wanted to upgrade my outside cameras. The salesman I spoke with talked me into cancelling my account and opening a new account so I can upgrade my package, I did that and proceeded with my order (which took 3 hours) I paid him over the phone for half of my equipment and then scheduled my install. The installer comes out and spends 8 hours and I asked him about my cameras which he told me that he did not have and were not on his install instructions. After he left I got on the phone with Digital Life and spent another 3 hours and finally was told it was above his pay grade and someone will call me in 48 hours which no one called me so back on the phone with Digital Life for another 3 hours until I found someone that actually wanted to help me she connected me with customer service I found out they could not find my money I paid him over the phone (which I have proof from my bank statement) which I thought I was fixed turned out it was not but they did correct my installation problems. They finally came back and installed what I paid for and everything was working great. Then 2 months goes by and my outside cameras stopped working I thought it was my WI FI so I called my WI FI provider and boosted my WI FI then I called to have someone come out to fix them. They sent out a guy who tried to fix them but could not so in a couple of days they sent out another guy who said he could not fix them and he would recommend that I just cancel my service. I called Digital Life and told them what the technicians told me and they had a area manager call me and she told me she was sending a AT&T Digital Life Engineer and his Supervisor out to look at the problem. When they called to confirm the appointment I found out it was the same guys that told me to cancel my service. I called Digital Life back and told them just to cancel my service that I have had it but they would not cancel until another technician came out to try and fix the problem I told them they could not send the same technicians from the same company because they keep telling me to cancel my account. So when the technician comes out he asked me why I didn't cancel my account and I asked him if he worked with the other technicians that have been trying to fix and he said yes, frustrated he went to try and fix it and told me that my account was cancelled and that they would be out in a week to pick up the equipment so I can get a refund. When I didn't here from them I got back on the phone with Digital Life and they told me my account was not cancelled. By now I am so tired of being lied to that I told her to cancel my service and told her how frustrated I was, when I asked her about the equipment she told me I owned it that I went pass my 14 day warranty. I asked her where she was at and she told me the Caribbean. That told me she really didn't care she was just being polite. I have not found anyone to help me get my money back so I can go with another alarm company

I have attempted to work with AT&T customer service and field staff to get this resolved but end up paying early termination fees. Because Customer Service / Technician keep asking to give them a chance to fix the issue, but unable to resolve it.

I requested to cancel the service and very disappointed to be charged:
A) Early Termination Fees (for the service that has not been installed) and working
B) Bill for month (for the service that has not been installed) and working

Below are the details of my experience.

Details:

Customer Service:

Field Services:

Technician Name - Micheal showed
Service Date: 06/25/2016
Outcome:
Garage Door not working
Cameras not online
Contact Sensor not working
Front door lock jams
Customer Service:
Contacted customer service and after 1:45 mins on hold talked to:
Leticia - She offered me a promise to resolve the issue. And put in in contact with Julian and Charles McCrae. Promised to resolve all the issues

Technician Name - Joe McCorkel
Service Date: 07/04/2016
Outcome:
Garage Door still not working
Cameras still not online
Front door lock jams
Customer Service
Contacted customer service again about the issues. They offered me a credit.
And promised again.

Charles McCrae - Visited the property and promised that all can be fixed on the next visit and will send a new tech with a lead supervisor
However, same tech showed up and his first comment was

"What seems to be the problem this time"

Technician Name - Joe McCorkel
Service Date: 07/30/2016
Outcome:
Garage Door still not working
Cameras still not online
Front door lock jams

PLEASE SAFE MONEY AND HASSLE AND FRUSTRATION BY AVOIDING AT&T DIGITAL LIFE ALL TOGETHER

How can I contact them directly?

Can someone please let me know what can be done about my issues Digital Life Acct: xxxxxxxxxxx. I am not posting this publically, and I am a very reasonable and patient person. After being on the phone for over 1.5 hours least night being constantly transferred between billing and customer service, I feel I have been jerked around enough. I was forgotten about by ATT Digital Life after a botch install by the electrician where he walked off the job. He was more concerned about getting paid than finishing my work. I was called with in an hour and told that the regional manager named JP would be contacting me. After 2 weeks, I finally called back in to see what was going on. Being on the East Coast I figured there were some snow issues, so a delay was understandable. Unfortunately, there was no delay, just forgotten about. So I now have scheduled the install of the rest of my equipment, I am sure I will be happy with. But I really feel the issues I am going to list below, being forgotten about, and being toyed with on the phone last night, asking to talk to a manager but being told I was S. O. L. They couldn't do anything I am trying this avenue. 1)When I was sold the equipment on the phone, I was told automated door locks had sensors, so I ordered 2 more to finish up my house and asked if I could replace the door sensors with extra glass break and smoke alarms, sense they just count as a sensor. I was told yes. Not the case when the tech arrived. I happily paid the $400.00 for both the door locks I added on late, I knew of this expense and was expecting it. But I unhappily and begrudgingly paid for the 2 extra glass breaks and smoke detector since I had already discussed our layout plan to my wife and see liked it. 2) I was told the automated thermostat could be placed anywhere. I was told by the tech it had to go where the old one was. One of the selling points for me was this ability to move the thermostat. I do not like where it is currently at in my house and have been trying to find a good solution, which I thought I had found. 3) The electrician that showed up walked out of the job because he could not wire the wall switch. After 2 hours of trying, he was more concerned with getting paid by you guys than making sure I was taken care of. He left my boxes a mess and did not sweep up after himself. So I cleaned up after him. 4) I emailed the manufacturer and described my set up. They in turn told me my set up was far from standard, which is nowhere near true. I have a standard set up with the line going into one gang box with a 3 way switch, two travelers going over to another gang box that has the lead going to the light. Very standard. Vary typical. The Micro Switch G2's only work when the lead and line are in the same gang box for a 3 way switch. 5) I was told there would be 2 installers because of how much equipment I had, and was scheduled from 8-12. I was told on the phone it might take slightly longer. It took the one installer until 6 pm. The other installer did not show up because ATT did not send him new plates for his truck and did not want to drive on dead tags (was his excuse)? So I missed an entire day of work for this. 6) I had to wire my garage for a dual outlet for the garage door controller. Was told that the controller had to use its own plug. Was not told any of this until he went to install it. The installer not being a licensed electrician legally cannot touch the wiring, so I being the home own can, and did so I could have what I paid for. The Installer that showed up was professional, and did a great job. The one customer service person I spoke to yesterday was a big help setting up the install of my equipment. But I do not feel like a customer, just a number, which should never be the case in home security. I would have let all of this go if I was not forgotten about and then left to dry on the phone yesterday. Please let me know what ATT Digital Life can do for me on this, and not just a $50 credit. I bought a lot of equipment and plan on being a long time customer, just like my DirecTV account. But I need to feel like I matter and not just swept under the rug. This has been a very frustrating experience, way above the normal in my opinion. Thank you.

Then I left my personal cell phone. I got this response:

Jackie although I regret the circumstances, I certainly appreciate you allowing us to be of assistance. We can get this into the right hands and have a manager reach out as soon as one becomes available. Thank you, Misty T - AT&T Social Media Manager
Then a while later I got this response:
Thanks for you patience and understanding, Jackie! Please give us some time to further investigate this - Bethel O, Social Media Specialist.

I have heard from no one sense. I have called in and still can't get any help. Since then:
1) I missed another day of work waiting for a scheduled appointment on 1/8/2016 where they were a no show. I still have the equipment waiting to be installed.
2) Was told by the sales rep who sold me the equipment that I was going to get a $100 gift card for signing up, came in the mail yesterday….$50.00!

VERY SECURITY ALARM I NEVER HAVE PROBLEM I HAVE IT FOR A YEARS