AT&T Digital Life

This absolutely the worst company I have ever dealt with. Terrible customer service. No one has English as their mother tongue.
I called 6 months ago to determine the exact date my contract would expire. I called a month before that date to say I wanted to cancel service. I continue to be billed, even now.
Meanwhile I get an email from DL every time I walk through my kitchen. 40,000 email. I kid you not.
My car was broken into. One would think the camera captured the criminal. But no.
So all this company does is take my money and harass me with unwanted emails.
Back Slowly Away.

Horrible service! Cancelled in October 2018, paid $180. Received a bill in November for $181. I called, almost 2 hour phone call being transferred from person to person, dept after dept. finally had somebidy that helped me- reduces charge to $60 to cancel "for good". I didn't ever want to pay that amount, but also wanted to be done with them. I received another bill in December for $121.00 which they have now sent to collections. Unbelievable!

I had this service for years. Always gave them another chance. That way my biggest mistake. Camera was always off like. Doors sensors always went off line. They can't fix this unless they have a tech come out. Huge waste of time. Scheduling at a time that I do t have to miss work is nearly impossible and in the mean time I have improperly functioning alarm equipment. Talking with customer service is beyond difficult being that they are all located in India. Worst part was trying to cancel. The girl wouldn't just cancel. Continued to try to sell me more or other services. I continued to say I just want to cancel. The call too 28 minutes and in the end she was extremely rude

I had AT&T wireless for 18 years and switched to Verizon a month ago. I currently have Digital Life and have for the past six years and now have an appointment with ADT security. The customer service for AT&T services have prompted me to look at competitors. I liked having everything with one company but their actions have proved to me that they do not care about customer loyalty or customer retention.
AT&T agents will tell you what you want to hear over the phone but when it comes to action then all of a sudden they cannot do what you were told. I understand that taking my business will not hurt a large corporation but hope this will at least give a new customer something to think about before going with AT&T.

My husband is diagnosed with Alzheimer's and I've taken care of him for six years, and now have to put him in a nursing home. The nursing home care is very expensive. I'm trying to cut back on bills. I called AT&T, and without any problems, and exemplary service with the DIRECTV customer service, I had my DIRECTV disconnected. I attempted to have my House alarm through digital life disconnected and was outsourced to some foreign person that was rude and very not understanding. This is a very difficult time for me, and she wanted my husband to tell her his name and the last four numbers of his Social Security number! This man has had Alzheimer's for six years, and I told the woman this. Of course, he could not tell her what she needed to know. He is barely able to speak. She was completely insensitive. If this is an example of AT&T's caring for their customers, I hope that people walk away from AT&T. Shame on you for outsourcing to people who don't care

They never listen to you when you call they keep reading the same script over and over. Trying to get you to buy some thing or do something different. They never listen to what you actually want. They transfer you and transfer you and transfer you till you get so frustrated you just hang up. The equipment is fine, reps on phone ugh. Very frustrated customer

I canceled my service in the middle of the month because I moved and would no longer be using their services at my old address. New billing cycle started 11/26 I canceled 12/3 and I was still charged for the entire month! They don't refund you for services not used you have to pay for the entire month! That's insane!

I have been a long time customer of ATT Digital Life, My system was down for two weeks as of now, it took a week to schedule a technician to come to my residence. I took the day off of work to be home from 8am-12pm. The technician did not show and did not call. When I called ATT they said that they did not know where the technician was and promised they would have one call to schedule service for that evening. The did offer to credit my account and reduce the monthly cost, however no technician called or showed. Ironically I had a break in by my x-wife. Nothing major was taken but it made me realize that without same day service a security system is useless. I cancelled service and went with a local reputable company.

They have the worst client services. Called months ago to cancel service when the digital app no longer worked and was transferred to brinks for an "equipment upgrade" and would have to sign for 3 yr contract… called again today to cancel and was again transferred. It took >45 minutes to cancel a service that has been nothing but a bill since late last yr. Disgraceful how you can't make a request without them trying to upsell. Waste of time and money

Had AT&T DigitalLife for three years. Service was ok. If you had a problem it was almost impossible to get an on site repair. AT&T wants you to repair the system while they attempt to walk you through it. That never works. Now the clincher to really hat AT&T DigitalLife is my contract states that moving my equipment would be FREE. I have the contract. Now AT&T changes the rules and its $840 to move the equipment no matter what I have in writing or no matter who I speak to. When you call AT&T DigitalLife customer service you get a person who can barely speak English. 6 hours on the phone today transferred and disconnected several times was to no avail. Stay away from AT&T DigitalLife. STAY AWAY!

Christmas time and a salesman convinced me I was paying ADT too much at $29.99. He could do it with free installation and at 24.99 a month Just got another bill for $54.99 for a service that had no siren and a lousy camera that doesn't work. Went to cancel and they want $460 from a person on social security. Fat chance. After 5 hours on the phone, they offered me a 10% discount. I want the agreement that they said I agreed to but they can't produce one with my signature; My grandson is in the DA's office and said let's fight it. I'll keep you informant. By the way, execs don't read these. They have a CEO face book page and won't let you post...

It's almost been a year since service was installed. I have had nothing but trouble from the start. 1st of all they say its cheaper then ADT. It is not... Issue #2 camara not working, calling customer service, transferred around numerous times, say it's fixed then goes out again, this happened for 5 mos., finally fixed. #3 They have the worst app, when you try to pay your bill on line it won't let you. I would NOT RECOMMEND! As soon as my year is up I will be returning to ADT

Oh gosh. I wish I read these reviews before I agreed to this service. I am appalled at how pathetic it is. The sound is ridiculous. It completely disables my dog as it is a high pitched beep. What burglar would be deterred? By the time I heard the sound I'd have heard the person in my house. Now my dog can't protect me because of the horrid pitch.
Totally ineffectual. I called them 5 minutes after this alarm was installed and it's a week later and not one thing has been resolved. I am super upset.

I have not had the service long, however it has been a nightmare. I had my alarm going off and tried to call, I could not. The number kept telling me to check the number and try again. Today I spoke to Brent from Tech Support, he told me "it was because they were receiving to many calls." I question that should not happen when you call a security company. He said "that is why there is 911 if it was an emergency." I spoke to Adrian in billing and she was unhelpful and on the edge of rude. Because they know you can't cancel so their staff it unhelpful! My system loses power often and no one calls to check or follow up. This was the BIGGEST mistake, I DO NOT feel safe at all!

AT& T are the communication people. I have them for all my services, including Alarm with Digital Life, cell phone, home phone, DSL, U-Verse, etc. My only complaint is Digital Life in that it is having problems alarming my shed door. Why that one is malfunctioning I don't know. However I had Bright house a Cable Alarm Company and they sucked, ADT was good, but AT&T is the latest and best to me. They are innovative, however, this one problem almost made me give them the boot and go back to ADT. Fix it AT&T, what is wrong with your people? Also some of your people have no idea what is going on and that bugs the hell out of me. Usually the night shift. Mostly morons. Some should be fired for the bull$#*! they say to me. I am keeping it all logged in. Their techs are 99% great, but they have issues on equipment. My shed has valuable things in it and they said well we can't alarm it, its too far away from house. I said, ADT alarmed it? Why not you guys?