Ive ordered 3 items in the past 2 to 3 years and have never had any up charges or problems with the items I have ordered (a romper, and two dresses). Ive had no problems with the sizes Ive ordered. A lot has to do with checking what size the model is wearing and her measurements and also if that size she is wearing is riding up her butt or not (common sense to size one up). Also the material was not cheap at all and all my items remain intact very nicely. Yes ordering takes awhile (about 2 weeks) if you are ordering out of the country. Customer service even replied within 48-72 hours about correct sizing they recommended for my measurements. I personally believe out of many other Australian based boutiques that this has been the most reliable for me especially when reading reviews for others. I live in the U.S. and havent seen any up charges so I dont know what the deal is with that. Keep in mind they are a growing boutique, which could explain relative new issues with the company.
Mura has done an amazing job at getting their products out in a timely manner. I have received all of my clothing in great condition and have been impressed with the quality of each piece. I highly recommend shopping with Mura for unique pieces!
Fashion high quality flattering items
I bought for five years all kind from jewelry to bags.
Every item made from high quality material, with love and talent.
I am happy to wear Mura I feel like a queen
Hi there, As a satisfied customer I'd like to give you a compliment review. I was so happy with the fast delivery and that I got exactly what I wanted. Thanks so much! Keep up the good work! I'm also impressed with the quality of the shorts and the fact I can wear them with a lot of my jumpers as well! Kind Regards. Kathryn x
Before I ordered it I was a little bit scared because of the reviews and all... But I wanted so bad the dress and I had a great discount so I decided to try it! I live in Canada so the shipping was like 15$ plus I had customs fees (VERY EXPENSIVE, like be prepared to pay). But afterall the clothes are really good quality and it fits great!
Ordered a play suit from mura boutique and when it came to the door my mother had to pay 28 for tax? After I paid $25 dollars for delivery! Fair enough if I was told about this but I was never warned! So angry I will never order from here again!
This is my first time ordering from Mura and I loved all 3 outfits that I bought. It was delivered earlier than expected which is good.
Quality is good too and I can't wait to purchase more!
I've been shopping in Mura Boutique since 2019, and since then I don't shop anywhere else. The quality, size, styles and everything are always perfect, and I loooove it! Wouldn't change this shop for ANYTHING
I'm from Italy, i ordered a dress on sale, to be honest it looks like the picture, fits well but the material is very cheap and you can see through. The biggest surprise was the customs fee, in my case the fee was more expensive than the dress. I'm very disappointed. I only give 2 stars for the shipping ( very fast)
BEWARE: If you ever want to work for this company, they are terrible people who use their staff for their ideas then dump them when they find something better. Working behind the scenes you can see how bad management is and they treat everyone like slaves. I wouldn't buy from here unless you're after cheap chinese clothing at an inflated price!
I love shopping off this site. I have never experienced customer service as incredible as theirs. They are very honest about providing store credit and not refunds, which is more than fine. I ordered a skirt, in Brisbane, at 1pm on Wednesday. It arrived by midday on Thursday. It didn't quite suit my body shape, so I returned it on Friday morning on Couriers Please courier company. The store credit was provided to me by Friday lunchtime. Talk about Incredible service. They are prompt at returning emails and will do everything within their terms to assist you. I would highly recommend shopping with this fantastic team. I cannot recommend them highly enough. Shout to Jaime for being so wonderful throughout this experience.
1. To begin with, 0 refunds so be careful cause I feel like they know how $#*! quality their clothes are that's why they offer NO refunds
2. Wrong measurements on their website.
3. Playsuit is oversized, had blue pen ink on its shoulder, and some brown stain on the rear area
A good business would have at LEAST paid for my return shipping considering the faults of this playsuit. Lol this place SUCKS. And oh the material is $#*!.
Thank you so much for your feedback:)
Hey Kiyomi,
We apologise for any disappointment caused, please let us know if we can further help you at all!
Thank you so much for your feedback xo
Mura Boutique must be writing their own positive reviews, because the quality is so bad, their clothes are unwearable. I did take a look at the reviews before I bought, but decided to give them the benefit of the doubt since their clothing looks amazing online. It is clear that their pictures are overly edited, as the clothing does not look as advertised, and the quality is so embarrassingly cheap. I didn't look carefully at the return policy, now I will be issued a store credit - why on earth would I want another item of similar terrible quality? I actually feel deceived that they tried to pass this off as wearable and took my hard-earned money from me.
Honestly, don't do it. The internet is filled with amazing clothing stores that you can buy from, save your money and search else-where.
Ordered three dresses, 1 was faulty - the zip was broken, 1 has a brown stain on it like it had been ran over with a car, and the third didn't even arrive! Although was told all three were sent. Took two weeks to receive a refund for the missing dress and several phone calls and emails to get my money back for the faulty items.
Hey Lana,
We are so sorry that you received an unsatisfactory experience with us. We want all our customers to feel confident and beautiful in their purchases.
We would like to investigate this further as this sort of feedback helps us grow and correct mistakes.
If you could please email ask@muraboutique.com.au with your order number I can then look into this further.
Thank you so much.
I ordered some staff and after my order they said they r out of stock, then why the hell dont they inform us trough the damn site? Plus extra taxes to receive the parcel? I didnt have that $#*! and now ask for my refund. Well guess what? No words from them yet..
Hi there,
We are sincerely sorry for the issues with your order.
If you email ask@muraboutique.com.au, we are more than happy to resolve this situation.
Hope to hear from you soon.
Kind regards,
Alix
This is such a brilliant boutique, constantly order from them and have such a great quality and the customer service is fantastic. I had an issue where I had put the wrong delivery address in which Charlotte resolved straight away. This is my go to boutique when I feel like doing some online shopping! Amazing!
Mura Boutique was so incredibly helpful when I needed assistance! I emailed them asking about the sizing of a One Size Fits All jumper and they went out of their way to measure the dimensions for me, which I really appreciated! Overall I thought they gave great customer service :)
If you live in Europe don't even bother - its a waste of money. Received a bill of £70 on delivery in order to receive my parcel. The website never mentioned any additional costs, so this came as a surprise and I wouldn't have ordered the clothes if I had known. So a £100 clothes shop ended up costing me £170...
Hey Emma,
Thank you so much for your feedback!
Unfortunately we have no control over the custom fee's that may apply in different countries:(
All customers must agree to our T&C'S before checking out, "PLEASE NOTE:
International orders are subject to Custom Fees! Please read more on our Shipping + Delivery Page."
We apologise for any inconvenience caused, please let us know if we can further help at all! Xo
Nothing but great service with Mura!
I recently purchased an item from this store, it was sent to me within 2 days of ordering.
Unfortunately as much as I love my dress it didnt fit but when I emailed to find out how to return my dress the lovely customer care team responded within minutes. Will definitely order again! Thanks Mura!
Hey Deborah!
Thank you for your super kind words! We appreciate your feedback so much! Xo
First of all, I have learned my lesson to never shop online after my horrible experience with Mura. I do shop online very often so it's not expected to get this experience. I ordered my first order with decent, casual looking clothes and when I received the package, I was shocked to find that the quality was awful, the sizes are overly wrong, and the way they looked online is very different than in person. I contacted them and they gave me store credit that I can shop with again from them only. I ordered an outfit which was a skirt and a shirt. Let's start out by saying that the shirt was cut off so technically a bra or a swimsuit like. The skirt is very see through. These qualities aren't mentioned in the description. For such prices, we expect to get decent quality and the clothes that are displayed online, not the complete opposite. This is my second bad experience and I definitely don't recommend it for anyone!
Overview
Mura Boutique has a rating of 2.7 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mura Boutique most frequently mention store credit and poor quality. Mura Boutique ranks 154th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kayelyn,
You are so kind! Thank you so much for your sweet words, we appreciate you so much! Xo