• Mura Boutique

Mura Boutique

Overview

Mura Boutique has a rating of 3.32 stars from 90 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mura Boutique most frequently mention customer service. Mura Boutique ranks 135th among Women's Clothing sites.

  • Service
    22
  • Value
    22
  • Shipping
    21
  • Returns
    17
  • Quality
    21

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
18
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What reviewers want you to know

Positive highlights

  • This level of customer service makes a huge difference (and far exceeds the service that some other sellers provide).

Critical highlights

No critical highlights yet

How would you rate Mura Boutique?
Top Positive Review

“My favourite brand”

Jennifer C.
9/29/21

I've been buying off Mura for the last two years, they're an Australian brand so it's shipped here to Ireland. Shipping is ALWAYS super fast, within a few days and I find the quality of the clothes really great. I've worn Mura all through my travels around the world and I never fail to received compliments for their uniqueness and style. Sizing wise I'm a Uk 6/8 and I always go with the size 6 on Mura as I feel the sizing is slightly more generous, so it's helpful to go with the smaller size if you're between sizes :)

Top Critical Review

“Spent just under $300 and had to return most things”

Anonymous A.
1/28/21

I was very excited about receiving my clothes but when they arrived the seams were lopsided and clothes were see through as well as being generally bad quality - one sleeve was even attached wonky. Return process was hard and customer service wasn't great. I got a credit note instead of a refund (which was on the website so fair enough) but I'm loathe to buy anything else from them again

Reviews (90)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (30)
Thumbnail of user jenniferc2873
1 review
1 helpful vote
September 29th, 2021

I've been buying off Mura for the last two years, they're an Australian brand so it's shipped here to Ireland. Shipping is ALWAYS super fast, within a few days and I find the quality of the clothes really great. I've worn Mura all through my travels around the world and I never fail to received compliments for their uniqueness and style. Sizing wise I'm a Uk 6/8 and I always go with the size 6 on Mura as I feel the sizing is slightly more generous, so it's helpful to go with the smaller size if you're between sizes :)

Tip for consumers:
Mura often offer discounts and give sneak peaks of new products so it’s worth keeping an eye on their Instagram!

Products used:
Dresses, pants, skirts, play suits

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabriellav18
1 review
0 helpful votes
October 22nd, 2021
Verified purchase

I have been purchasing from and wearing Mura for many years now. I absolutely love their clothes, the bright colours, the style and designs. The clothes are made with a great attention to detail and are of high quality. Contacting Mura is easy and responses are quick. I have received so many compliments on the clothes I wear. Definitely a beautiful shop to buy from and support, delivery is also very quick. I will definitely keep buying from them!

Tip for consumers:
Happy Shopping!

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalieb560
1 review
0 helpful votes
March 20th, 2022
Verified purchase

I meant to write this review last month when my issue actually happened but life happens. I wanted to write a review to thank Martha and the entire customer service team for going above and beyond to fix a small shipping issue. Not only did they rectify the situation but Martha emailed and even called me personally and fixed the situation so quickly and kindly. We had a small mix up and I was upset, but she couldn't have been sweeter or more efficient with solving the issue. Not only that but when my dress arrived it was stunning, fit perfectly (true to size), and was well made. I've purchased a few things from their company before but now I'm a lifetime customer. I'll *******@muraboutique once I wear it out. THANK YOU AGAIN!

Best,
Natalie B

Tip for consumers:
worth it

Products used:
The dress I ordered, it's amazing

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalieh337
1 review
0 helpful votes
October 20th, 2021

Came across Mura through socials and my concern was the shipping costs to the UK as £££. I went ahead and made an order despite this high cost and I was not disappointed. Shipping was quick, product was good and so was the quality! I will be ordering again! Thank you Mura Boutique xx

Thumbnail of user danab476
1 review
0 helpful votes
September 28th, 2021

My order to Norway arrived in four business days which was very impressive, the clothing is beautiful and customer service excellent. Thank you Mura team!

Products used:
Dress

Service
Value
Quality
Thumbnail of user becg3
1 review
0 helpful votes
November 3rd, 2021
Verified purchase

I purchased my dress very last minute for a wedding. It come super quick, the fit was perfect and colouring also.
I had compliments all night about my dress and would highly recommend.
Next event I definitely would be shopping anywhere else now

Products used:
Karina Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user chinasam
1 review
0 helpful votes
August 19th, 2021
Verified purchase

I absolutely love this company. I have been shopping with Mura for 5 years now. I love all their clothing! I always get compliments from people whenever i wear any of their clothes. The fit is great on me, lots of stretch, lots of variety. I highly recommend! And shipping is fast too!

Products used:
Romper, dresses, tops,

Service
Value
Shipping
Returns
Quality
Thumbnail of user katet120
1 review
0 helpful votes
October 7th, 2020

I have recently ordered an item from Mura. My item hasn't yet arrived (it's on its way) but I'm so impressed by the friendly and efficient messages I've received from Charlotte to update me at each step of the process. I've received prompt and helpful messages about how to obtain a discount with my first order, about when my item was dispatched, and what my tracking details are. This level of customer service makes a huge difference (and far exceeds the service that some other sellers provide). Thank you, Mura.

Thumbnail of user gaili31
1 review
0 helpful votes
August 28th, 2021

This is my first time ordering from Mura and I loved all 3 outfits that I bought. It was delivered earlier than expected which is good.
Quality is good too and I can't wait to purchase more!

Service
Value
Shipping
Returns
Quality
Thumbnail of user elisei3
1 review
0 helpful votes
August 28th, 2021
Verified purchase

Mura has been my go-to brand for dresses for years. Everything is true to size and very well-made. Unbelievable that dresses this gorgeous are available to regular people

Service
Value
Shipping
Quality
Thumbnail of user nicolep451
1 review
0 helpful votes
July 8th, 2020

I have purchased quite a few tops and dresses from Mura since I came across them on Insta earlier this year. I love the variety and options - much nicer than clothes I come across in stores and not so many options as the larger sites like iconic (which make me feel a bit overwhelmed and not knowing where to start and end up being quite time consuming). Quick delivery and I've always received prompt and friendly assistance from customer service for any issues I've had with my orders. Charlotte was especially helpful with my last order. Highly recommend them :)

Thumbnail of user regans27
1 review
0 helpful votes
March 16th, 2022

I buy from Mura often, and I am never disappointed. Their quality is perfect and lasts as well as impeccably beautiful. Recommend 10/10 times.

Products used:
Clothes. Tops, bottoms and dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user zarlied
1 review
0 helpful votes
October 7th, 2021

The sizing was perfect, and the quality of the set is amazing. I will definitely be purchasing more!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brittnif5
1 review
0 helpful votes
November 4th, 2021

Absolutely love my new Dakota set, perfect for any event! Fast shipping & outstanding customer service!

Tip for consumers:
N/A

Products used:
Dakota set

Service
Value
Shipping
Returns
Quality
Thumbnail of user madelinek50
1 review
0 helpful votes
November 3rd, 2021

I have been a customer with Mura Boutique for years now and they never fail to impress me. The material is always high quality and lasts. Highly recommend purchasing your next outfit from Mura.

Thumbnail of user emilyw1163
1 review
0 helpful votes
December 29th, 2023

This site is a SCAM. Nothing 'boutique' about it. Poor quality, thin, loose threads and despite the description saying 'true to Australian standard size' the items are 2-3x smaller than MOST Australian sites. They have a no refund policy, and provide store credits, yet they do not stock any larger sizes, making it impossible to ever use the credit.

Tip for consumers:
wont be using this site again, and will be sharing my experience with all my clients

Products used:
none, both really bad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathrync329
1 review
0 helpful votes
June 29th, 2020

Hi there, As a satisfied customer I'd like to give you a compliment review. I was so happy with the fast delivery and that I got exactly what I wanted. Thanks so much! Keep up the good work! I'm also impressed with the quality of the shorts and the fact I can wear them with a lot of my jumpers as well! Kind Regards. Kathryn x

Thumbnail of user pipt2
1 review
0 helpful votes
August 18th, 2020

Mura Boutique was so incredibly helpful when I needed assistance! I emailed them asking about the sizing of a One Size Fits All jumper and they went out of their way to measure the dimensions for me, which I really appreciated! Overall I thought they gave great customer service :)

Thumbnail of user ba415
1 review
0 helpful votes
July 16th, 2021

Mura has done an amazing job at getting their products out in a timely manner. I have received all of my clothing in great condition and have been impressed with the quality of each piece. I highly recommend shopping with Mura for unique pieces!

Tip for consumers:
An AUD to USD currency translation

Products used:
Tops and dresses

Service
Value
Shipping
Quality
Thumbnail of user danam556
1 review
0 helpful votes
July 9th, 2021

I have been buying my dresses from Mura for over a year; by far this is my favorite boutique to shop at hands down. The best shipping time, cost, fit, quality overall compared to the other boutiques in the area; and I order from them all so I would know :)

Tip for consumers:
Clothes seem to fit true to size

Products used:
Dresses, knit tops, knit shorts, knit pants

Service
Value
Shipping
Quality
Thumbnail of user elizabethm181
1 review
1 helpful vote
December 28th, 2016

Despite the overall negative reviews, I still purchased my items, and I was pleasantly surprised. The shipping was free, my items arrived very fast, and my clothes were all of good quality. The only issue would be the duties that you have to pay at your door, which were quite high. But whenever I shop anywhere outside of Canada I end up paying a lot of duties, so this is a problem not unique to Mura boutique.
My clothes were also a little bigger than expected.

Thumbnail of user lucyd28
Mura B. – Mura Boutique Rep

Hey Elizabeth,

Thank you so much for your sweet words!

Unfortunately we have no control over the custom fee's :( I am so sorry about that.

Please let us know if we can further help with anything else at all!

Love,
Millie xo

Thumbnail of user staceyc399
1 review
2 helpful votes
October 19th, 2021

Always buy from Mura and I'm never disappointed. Shipping is quick and always happy with my purchase

Tip for consumers:
Great customer service and shipping is always quick. Always happy with my purchase.

Products used:
Eliza Set

Thumbnail of user vanessae103
1 review
0 helpful votes
October 1st, 2021

Marilyn Dress
My first purchase from Mura was the Marilyn dress in white! I absolutely loved it! Perfect fit and size. I loved it so much I bought the pink! The dress is well made and lined!

The fast shipping was also great! I would definitely recommend Mura to friends and family!

Tip for consumers:
The site is easy to navigate and the sizing is true to size.

Products used:
I purchase two dresses!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marinal56
1 review
0 helpful votes
May 20th, 2020

Fashion high quality flattering items
I bought for five years all kind from jewelry to bags.
Every item made from high quality material, with love and talent.
I am happy to wear Mura I feel like a queen

Tip for consumers:
You will not stop to buy from Mura

Products used:
Dresses, sweaters, pants, coat, earrings, bags, tops, pants, playsuit, jumpsuit.

Service
Value
Shipping
Returns
Thumbnail of user sharonm1155
1 review
0 helpful votes
August 13th, 2020

I absolutely LOVE MURA the clothes are beautiful and sizing is spot on. The quick dispatch and delivery is the BEST.
The Mura team reply to any questions you have and respond straight away.
I have recommended Mura to girlfriends and all have placed orders.
Highly recommended.

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From the business

Australian online boutique with New Arrivals styles added weekly! Worldwide Shipping - Free Australian Express Shipping over $50 Shop now, pay later with Afterpay - More info on our website!

Company Representative

Thumbnail of user lucyd28
Mura B.
Typically does not respond to reviews

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