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I tried to return my bikini as it changed colour from one swim in the pool! The terrible customer service ignored my request and said no... apparently a faulty product doesn't warrant a return... I saw heaps of girls commenting the same thing on the Instagram. Then they blocked me... very professional. God I hope they get NSW fair trading onto them soon. I'm filing a report...
BEWARE: If you ever want to work for this company, they are terrible people who use their staff for their ideas then dump them when they find something better. Working behind the scenes you can see how bad management is and they treat everyone like slaves. I wouldn't buy from here unless you're after cheap chinese clothing at an inflated price!
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Ordered over a month ago and have not received my item nor have they written back to my emails or...
I ordered a bikini top with express shipping, which cost an extra $30 USD. I ordered it August 11...
Dear Dion,
Thank you for your review.
We appreciate the time you took in providing your feedback.
I see that your bikini discolouration issue has been finalised, and wish to provide my utmost apologies for any inconvenience caused.
I understand from your communication with our team that it was a Garment Care issue, which has now been clarified.
My apologies again, for any inconvenience caused and thank you so much for being a valued customer!
Kindest,
Felicity