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mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.4 stars from 2,279 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.
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Do not use this app. They refuse to refund you, even when they double charge you. If anything gets deducted they will not return the money but only try to upsale or ask a way to get you to move on. They should not be used. Proceed with caution.
I subscribed to mSpy on December 24,2025, believing there would be a confirmation or trial before any immediate charge. The payment was processed instantly, including additional bundled services, without clear warning.
I requested a refund the same day. The software was never installed or used. Despite this, my request was refused and mSpy repeatedly offered free months or technical assistance instead of addressing the billing dispute.
This experience raised serious concerns about transparency and refund practices. I recommend reading the refund policy very carefully before purchasing.
This has been the most infuriating experience. I switched from Bark to mspy due to their promise of more comprehensive monitoring but since my purchase it has been nothing but problems. It took WEEKS for them to figure out a login issue where my account was incorrectly set up. Then when that was finally fixed I tried to do the installation to which I've run into multiple issues. I've tried contacting customer service and every time they close my chat or don't fully answer how to fix in emails. I asked for a refund due to defective product and was told they could not. This seems like a total scam and absolute fraudulent product.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
I had a serious problem with the website immediately after creating my account.
I entered my email, paid for a plan, and they added an extra plan on top of it.
I requested a cancellation, which they granted; HOWEVER, they did not contact my bank to inform them of the cancellation or process the refund.
I'm having problems with the bank, which doesn't want to issue the refund, and I can no longer get in touch with the MSPY website.
Dear Valued Customer,
We sincerely apologize for the negative experience you've had. We take all feedback very seriously and want to assure you that it is never our intention to cause frustration or distress.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Hello Latif, I’m sorry to hear you're having trouble with the app meeting your expectations. We truly value your feedback and would appreciate the opportunity to better understand and resolve the issues you’re experiencing. Please feel free to reach out so we can assist you directly.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Schneller Support von Thomas York. Auskunft zu meinem Anliegen würde sehr schnell fegeben.
The product does not deliver what it promises. I bought mSpy earlier this month, but the software never worked. I reached out for help countless times, went through troubleshooting, and even allowed remote access, but it never functioned as advertised. When I asked for a refund, they hid behind policy excuses and refused, even though their terms clearly allow refunds for unresolved technical issues. This company does not stand by its own guarantees. Buyers beware!
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Una experiencia increíble, me resolvieron la vida y me regresaron la tranquilidad, son los mejores.
La persona que me atendió en todo el proceso fue Thomas York y tuvo la paciencia y la atención tan perfecta que me hizo sentir en casa con amigos, es increíble este amigo Thomas York al igual que toda la plataforma, claro que los recomiendo!
Some people might criticize customer support, but my experience was fantastic. I reached out through the website chat, and Kit Nord gave me all the help I needed right away.
As a parent with a busy schedule, I truly appreciate the Live Screen Streaming feature. It allows me to monitor what my kids are doing without needing to ask them constantly, which helps me keep them safe and protected online.
My daughter was facing mental health challenges, so I used mSpy's screen streaming feature to watch how she used her phone. I saw that she was repeatedly exposed to harmful content.
Even when I'm away from home or busy at the office, I have the ability to monitor what my son is doing online. Live Screen Streaming has been incredibly helpful in making sure he's not exposed to anything concerning.
The app runs quietly in the background, and it doesn't slow down my child's device or alert them that it's being monitored. That's an advantage I really appreciate as a parent who values both privacy and protection.
Customer support was thorough in explaining how to activate new features and connect my device. They made sure I understood every step and that everything was functioning properly.
Kit Nord quickly helped me get a refund and paused my subscription while I set up my daughter's new phone. Excellent service
I was concerned about my son's whereabouts, so I tracked his movements with mSpy's location feature. I also activated geo-fencing for instant alerts if he went somewhere unexpected. MSpy has been crucial in keeping him safe.
With my busy schedule, I don't always get the chance to ask my kids what they're up to on their phones. Now I can quickly look at their screens and confirm that everything's okay, even if I can't talk to them at that moment.
Sometimes I log in just to check that everything's okay. That small reassurance makes a big difference.
I relied on mSpy's text message feature and media gallery checks to ensure my daughter wasn't affected by online negativity. I found some concerning messages, which gave me the opportunity to support her and discuss mental health.
I'm very pleased with the new features they've added—having the ability to listen to calls and see the screen content makes my job as a parent much easier. It's clear that the team is listening to feedback and continually improving the app.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!