Overview
mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
I never thought I'd need a tool like this, but after facing a difficult situation, I decided to try it. I compared different options and found mSpy to be the most reliable.
My 15-year-old daughter is independent, but I still need to ensure her safety. MSpy lets me do that without being overbearing.
The customer service for mSpy is outstanding. They respond quickly and even offer phone support to walk you through any issues.
I wasn't convinced I needed this, but after learning that several of my friends use mSpy, I decided to try it. It's been four months now, and I highly recommend it!
Without this service, I would constantly worry. Now, I have full control over my child's online safety and can confidently support their digital journey.
I had it for a few days and it is not fully functional and overpriced. The company refuses to provide a refund.
*The system never requested a passkey when changing passwords. It encrypts the info and it becomes unreadable.
*Also, the system still says that I didn't grant full permission
I dialed ******* and it showed all permissions were granted.
*I didn't see all my text messages and calls, even before the password change.
Great customer service especially Christian Hill, he is an excellent agent, Im pleased overall with the app.
Being able to track my children's real-time locations adds an extra layer of safety, ensuring I feel connected to them even when they're out with friends.
I can't imagine life without this program. It provides me with the confidence that my children are safe, allowing me to focus on other parenting responsibilities.
Dear Lutgarda,
So glad to hear the service is giving you peace of mind!
It’s awesome knowing we’re helping you focus on the other important parts of parenting.
At first, I thought this was just another unnecessary service, but after trying it, I completely changed my mind.
I once thought monitoring my kids was unnecessary—until an incident changed my perspective. Now, I see the value in keeping an eye on their activities.
Knowing that I can always check on my children's well-being, even from afar, brings immense comfort. This service provides reassurance as I navigate today's digital challenges.
Excellent service! It helps me confirm that everything is fine and that my child isn't getting into risky situations.
I'm very happy with my subscription! It reassures me that my children are safe and doing well.
Please don't make the same mistake as me because I didn't pay attention on people's review and now, I got big scam. Nothing works and even to speak to customer service, they want you to pay a fee for that access.
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
The service helped me detect early warning signs when my child began messaging unknown individuals, allowing me to prevent potential problems.
I don't use this for strict control—I simply stay informed about my child's whereabouts for peace of mind.
In my opinion, this is one of the best parental tools available. It offers protection against online dangers and helps parents navigate digital challenges.
Setting it up was straightforward, and customer support was very responsive whenever I needed help.
The tool helps prevent risky situations and gives parents peace of mind. Knowing I have this resource lets me focus on raising my children with confidence.
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- Tallinn, Campeche, Estonia
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We understand your frustration and appreciate you taking the time to share your experience. To clarify, mSpy uses encryption to protect your data, which is why old logs may appear encrypted if the password is changed without the original key file. This security feature ensures that your private data remains inaccessible to anyone else.
Additionally, some system factors, such as software updates, antivirus settings, or battery optimization, may disable certain permissions automatically. Even if you initially granted full access, these factors can interfere with the app’s functionality. We recommend double-checking the permission settings on the target device to restore full monitoring capabilities.
That being said, we’d like to assure you that your purchase has already been fully refunded. If you need further assistance, feel free to reach out—we are always happy to help.