Overview
mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
Christian Hill heeft mij super geholpen met de vragen die ik had:-) ik had wat technische problemen, maar dat was op deze manier snel verholpen. Mspy geeft mij nu een beeld wat mijn zoon doet met zijn nieuwe telefoon.
I never fully understood how crucial cybersecurity has become, especially for children. This service enables me to monitor their social media presence, which allows me to step in and provide support when necessary.
I appreciate the ability to monitor my children's activities discreetly, providing me with a clear understanding of their habits for timely interventions.
Dear Jessica,
Glad to hear the service is helping you stay on top of your kids’ habits and take action when needed. We’re here to support you!
I got a lot of help
From Krisztian Hill.
A great team and they always help, that's what happened now. And Christian Hill was fully helpful and understanding.
Thanks.
Dear Customer,
Thank you for your positive feedback! We’re delighted to hear that you found mSpy easy to install and that it provides you with peace of mind. We also appreciate your kind words about our support team.
However, we noticed that you rated us with 1 star. If this was unintentional, we would greatly appreciate it if you could update your rating to reflect your experience. If there’s anything we can improve to make your experience even better, please let us know—we’re always happy to help!
Having used this service for over a year, I cherish the peace of mind it provides, allowing me to focus on parenting without constant worry.
I can easily track who is messaging my child and the content of those messages, fostering informed discussions about online safety.
This service has brought about significant changes in our family life. With two teenagers always glued to their phones, having the ability to monitor their activities has not only eased my concerns but has also brought me a sense of tranquility.
Initially, I had trouble accessing certain details after linking my child's phone, but customer support quickly resolved the issue.
"This does not work Mspy. I have an email from them apologising it didn't work on iPhone however they refuse to refund suggesting there may be a future fix. That was a month ago. I have now asked for the fix or a refund. I have an email from them stating they will not refund even though they admit I will not be able to make it work! So essentially it is a scam they say it will work upfront (knowing it won't), take your money, and refuse to refund in spite of the fact they have data showing I haven't used it.
You are never going to regret working with the team shifttoxcod, Thank you and God bless, Keep up the Good work.
Even tested the dashboard portal and it was working perfectly.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
I originally purchased mSpy's app on 30 August 2024 for USD 39.99, believing it to be a one-time payment. On 22 September 2024, I was unexpectedly billed USD 69.99—only 23 days after my purchase, despite mSpy's claim that their subscription cycle is 28 days. According to their policy, I should have been billed on 27 September 2024, not 22 September.
To further add to this, on 19 October 2024, the same day I escalated my complaint and requested a cancellation, mSpy billed me yet again for USD 69.99. This charge came 8 days before the correct next billing date of 27 October, and was processed immediately after I informed them that I wanted to cancel. This makes it clear that the company is intentionally disregarding customer requests for cancellation and is engaging in dishonest and deceptive practices.
Dear Customer,
Thank you for the reply!
We are sorry you are not satisfied with the service.
Please note that your purchase has already been fully refunded.
This service is more than a tracking app; it empowers parents to engage actively in their children's digital lives while promoting their independence.
Dear Jordan,
We’re so glad the service is helping you stay connected to your kids’ interests while supporting their independence. It’s all about finding that balance, and we’re here to help you
This program helps avoid dangerous situations, allowing parents to concentrate on nurturing their children's growth with confidence.
Being able to monitor text messages and call logs has kept me well-informed about my child's communications. This transparency has led to essential discussions about online safety and appropriate ways to communicate.
I subscribed to mSpy, but I was unable to use the service because it's blocked in my country. I opened a ticket requesting a cancellation and refund, but the support was incredibly slow and unhelpful. I had to wait three days for each reply, and after all that time, they refused to refund the service I never used and won't be able to use. Very frustrating experience – I do not recommend their service if you're expecting decent customer support or flexibility.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
My son appreciates this service as it shows my concern for his safety, enhancing our trust and reinforcing that I aim to protect him, not invade his privacy.
Dear Eve,
It’s great to hear that the service is helping build trust with your son while keeping him safe.
We’re glad we can support you in creating that balance between protection and privacy.
This is undoubtedly the best resource for parents seeking to shield their children from cyber threats, empowering us to navigate today's digital complexities with assurance.
Dear Lydia,
We’re so glad the service is helping you protect your kids from online threats. It’s so important to guide them through the digital world, and we’re here to support you every step of the way in keeping them safe.
The ability to see messages and call logs allows me to better understand my child's social circle.
This incredible tool allows parents to monitor their children's activities while respecting their privacy. It fosters a healthy balance between oversight and trust in our relationships with kids.
Recently, I noticed my son has started to refuse to share who he is chatting with on his phone, which indicates to me that he might be hiding something. This behavior prompted me to utilize mSpy's features to monitor his communications more closely. I appreciate being able to impose restrictions on specific applications, which is incredibly valuable for monitoring their usage and ensuring they're engaging with age-appropriate content.
Without this service, I would feel anxious about my children's online activities. Now, I confidently engage in the digital world alongside them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Beste Suzanne,
Bedankt voor de 5-sterrenbeoordeling en je feedback! We zijn zo blij om te horen dat ons supportteam je technische problemen snel heeft kunnen oplossen en dat mSpy je helpt om op de hoogte te blijven van de activiteiten van je zoon met zijn nieuwe telefoon.
Mocht je hulp nodig hebben, we staan altijd voor je klaar!
MSPY-ondersteuning