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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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Netherlands
1 review
0 helpful votes
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Happy customer
February 3, 2022

I tried this app to monitor my child. It became very useful as I know he is safe. At first, I did not quite understand, how the app works, but their amazing customer support service showed it to me and even installed the app for me. I am very thankful for that.

Date of experience: February 3, 2022
Virginia
1 review
0 helpful votes
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Mspy
July 18, 2022

If you're looking for the best mobile monitoring app on the market, you need to check out mSpy. This innovative app is perfect for parents who want to keep an eye on their kids' activities, employers who need to track employee productivity, or anyone who wants to monitor their own phone usage

Date of experience: July 18, 2022
Ohio
1 review
0 helpful votes
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Tottaly like it!
August 21, 2022

Mspy is a fast and effective way to keep tabs on your kids' online activity. With just a few clicks, you can see what they're doing, who they're talking to, and where they are. Plus, mspy works in real-time, so you can always be sure that your kids are safe and sound.

Date of experience: August 21, 2022
India
1 review
0 helpful votes
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Two things would like to reveal.

1) mspy team would say that there will be no icon in the mobile phone but its false. There will be an icon with the name "update service". You can still hide it but any intelligent kid can find the hidden apps.

2) In android phones, you need to turn off the google play store scanning feature in order to run mspy. If you turn it on, play store will alert you about this mspy "update service" app. Again any intelligent kid can find this.

So, i would say this mspy will not 100% serve its purpose

Date of experience: May 26, 2020
Bulgaria
1 review
2 helpful votes
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Mspy is a scam
December 4, 2021

It's unstable, support advised me to reinstall so many times and you know it's hard to get the target phone. Also even I followed all instructions some warnings kept showing. It was scary. I got a new active icon on top, it wasn't active before installing mspy. This icon can give this app away. Also you can never ever get a refund. Read the refund policy and will see no way to get a refund. It's a big big scam. I so much regret dealing with it.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting mSpy!

We are sorry that our software did not meet your expectations.

Please be informed that we have approved your refund request

Ohio
2 reviews
0 helpful votes
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Mspy gives me peace of mind and has wonderful customer service! The representative that helped me, Emma Clark, was helpful and professional, and solved my issue quickly. I appreciate this service and highly recommend it!

Date of experience: August 3, 2020
Virginia
1 review
0 helpful votes
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This company is really a terrible company. Their website is misleading iOS users and their "compatibility list" is hard to find on their website. Website seems to tout all features work for Android as well as iOS. IT IS NOT TRUE. When I asked for a refund, they emailed back saying they could not proceed with the refund because it contradicts mSpy Refund Policy. This is a very shady company. For iOS Users, before you buy, check http://www.mspy.com/compatibility.html. Company will NOT refund your money for a worthless product.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 24, 2022
Sergey V. mSpy Rep
over a year old

Hello,

Your recent mSpy order has been refunded to the source of payment (your card)

Turkey
1 review
1 helpful vote
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I registered to the mspy application. I asked to cancel my membership on the first day of my membership, but I did not get any results. I have the right to cancel within 14 days. I want a refund, I do not receive an answer.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

California
1 review
1 helpful vote
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If you purchase the mspy mobile app expect not to get your money back. I reached out for weeks to customer service requesting my money back and they denied me a refund. Don't waste your money on this app because after spending almost $200 is not worth it. Plus customer service will not help you they'll only piss you off more. There are alternative ways is to help guide you through the app and/or help you activate app. Instead of giving you your money back they'll find any way to keep the money and give you a BS excuse also forward you a hyper link to their refund policy. Again don't purchase mspy unless you want donate to them. SMH

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
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This company likes to scam hard working working families out of their money! The program doesn't work. I cancelled it within 30 minutes and they refused to give us a refund or fix the technical issues. So I literally paid 140$ for the program and it doesn't work and they won't refund me no matter what!

They are misleading on their website! They won't answer your calls if you phone. They use any excuse they can to keep your money. We have a child with a disability and we work very hard for our money and this company was more than happy to steal it.

DO NOT WASTE YOUR MONEY! NEVER AGAIN will I trust a company that I don't personally know really well. I will also make sure I let everyone know on every social media platform I have that this company scams families! I would NEVER recommend them.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2022
Florida
2 reviews
3 helpful votes
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I purchased a 3 month subscription ~$89 without realizing my computer wasn't compatible to monitor the target device. I requested a cancellation and refund the day I purchased after finding out and was told that I would have to wait for their billing department to reach out to me after several business days. Scammers.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Julie B.
Utah
1 review
5 helpful votes
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They say there is a guarantee, but they have so much carefully worded fine print, that they will NOT give your money back. They have completely lost my business and I will tell anyone that asks, do NOT get this product. Very dishonest tactics.

Date of experience: August 9, 2017
Sergey V. mSpy Rep
over a year old

Dear Julie,

Thank you for contacting us!

We regret to heat that you experience such problem with our software. Please, be informed that all our billing decisions are made in accordance with our legal policy available here: https://www.mspy.com/refund-policy.html

We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!

Waiting for your response,
MSpy Team

California
1 review
0 helpful votes
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I never would have guessed that my girlfriend was cheating on me. But thanks to mspy, a monitoring app that lets you see deleted messages and calls, I found out a lot of secrets. With mspy, I was able to see who she was communicating with and what she was saying. I also found out that she had been meeting up with other guys behind my back. Thanks to mspy, I was able to put an end to her cheating ways. If you suspect your partner of cheating, mspy is the way to go.

Date of experience: June 17, 2022
North Carolina
1 review
1 helpful vote
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Do not install!
August 18, 2020

Do not install this on the device! It does not work properly at all. The setup has to be continuously updated on the target device and if you are trying to do this secretly which is the point of this app, you won't be able to! I paid the $199 fee to install this and now I can't use it as I installed on my daughter's phone (teenager). She is with me everyday and I don't want her to know that I am checking things. They said now we will need to get on a call with the target device so they can check the progress but I can not do this as this is not my phone again. Now they will not refund me when I can't even use it. I just threw $199 in the trash on this crap. Don't do it!

Date of experience: August 18, 2020
Virginia
1 review
0 helpful votes
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WOOW! Great!
May 23, 2022

MSpy is the perfect solution for you! This powerful monitoring application allows you to spy on any device, from any location. You can see exactly what your child is up to, and put a stop to any risky behavior before it becomes a problem.

Date of experience: May 23, 2022
India
1 review
1 helpful vote
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I recently subscribe for the mspy and it been three days and it still not working. Sandra, Monica, Nicolas took remote but they are not able to fix it, as per refund policy they should return our money but thats okay I din/t ask for them, I just simply tell them to cancel my subscription I will not use this app any more as this is not working and they deny to do that as it is not possible, pls do not trust on false reviews.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 2, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting us.

Please accept our apologies for the delay in replying to your email. We have been experiencing a temporary increase in the number of customers' requests.

Please be informed that your account has been canceled.

The auto-prolongation option has been disabled for your existing orders and you will not be billed in the future.

Oregon
1 review
0 helpful votes
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MSpy has all I need
June 6, 2022

As a parent, you know how important it is to keep track of your children's activities. With mSpy, you can do just that. MSpy is a powerful tracking and monitoring software that gives you the ability to see everything that happens on the target phone. From texts and calls to GPS location, mSpy has it all.

Date of experience: June 6, 2022
Missouri
1 review
0 helpful votes
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MSpy is the perfect way to spy
May 12, 2022

MSpy is easy to use and install, and once it's up and running, you'll be able to see all of the target device's social media activity, as well as any other app usage. You can even see the location of the device in real-time, so you always know where it is. MSpy is the perfect way

Date of experience: May 12, 2022
Ohio
1 review
0 helpful votes
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MSpy is the perfect app
June 16, 2022

MSpy gives you the ability to track their location, see what they're doing, and even spy on their conversations. It's the perfect way to keep an eye on those who are important to you, without being too intrusive.

Date of experience: June 16, 2022
California
1 review
1 helpful vote
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Is a joke!
October 1, 2021

All they want is your money. Target phone or no Target phone it won't matter. It won't work. Even with iCloud username and password makes no difference and when I call customer service he actually said that I won't be able to see text or GPS location and the only way is if the Target phone is on the same WiFi network I'll be able to see text messages! What's the point than!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again

Please provide me with your customer ID so that i can check it further and offer an alternative for you.

Looking forward to hearing from you.