Overview
mSpy has a rating of 4.2 stars from 2,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
Once wary of monitoring apps, I found myself compelled to try mSpy as my partner's tales began to unravel. To my surprise, navigating the app was intuitive. It confirmed my suspicions, shattering my illusions of optimism. Though painful, confronting the truth was indispensable.
I purchased the app which was very simply done i'm spy had the money out of my MasterCard account in the matter of minutes. I was told I did not need to have the target phone in order to use this spy ware on the target phone. 5 minutes after I paid over $100 for the app Mspy made me aware I would now need the target phone for there app to function properly and would not refund me five minutes after buying the app. Major rip off! Do not buy this app!
They were always available to answer any questions and guide me through each step of instalation the app. If you're willing to invest the time and effort, the mSpy app can be a real game-changer for monitoring your device's activity.
I signed up for both a mobile and desktop MSpy subscription. The desktop product breaks Google Chrome making it impossible for child to access google docs. Had to uninstall Desktop product which has been a struggle even following their instructions. Had a number of issues with Mobile Premium product where phone was unable to be rooted and monitor SnapChat and no refund available. The fact you have to pay for tech support should have been a red flag right away.
Absolutely awful consumer service. Purchased a subscription on Christmas day, but selected the wrong one, amount didn't come and payment went through. Contacted customer service IMMEDIATELY in the wish to just swap it for a different subscription and was basically told no. Then received rude emails in response. Not I have a subscription I won't use that cost me over £60. Will never use this company and wouldn't recommend anyone else to as the customer service is disgusting
Dear Kalie,
We sincerely apologize for the frustration and negative experience you've had with our customer service. Your feedback is of great concern to us, and we deeply regret any inconvenience caused.
It is not the level of service we aim to provide, and we understand the importance of addressing customer concerns promptly and courteously. We apologize if your initial request to swap subscriptions was not handled in a more accommodating manner, and we take full responsibility for any rudeness in our communication.
We would like to investigate this matter further and work towards a resolution for you. If you haven't already, please consider reaching out to our customer support team again, providing them with the specific details of your situation. We are committed to improving our processes and ensuring that incidents like this do not happen in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address your concerns and provide a more positive experience.
This is a awful company, dont buy their product. It works well for a month may be then stops. The only answer they give u is you have to re install the software. Save your self 200$. This company suxs
Dear Client,
We do apologize for any inconveniences caused from our side.
Our application runs smoothly on 3 major platforms and our product offers a large variety of other useful features to satisfy the most demanding needs.
As our main goal is to provide our highly-esteemed clients with best quality product, we need to make sure that everything we produce and support corresponds the highest standards.
Please provide me with your Customer ID at margaret@mspy.com so that i could check your account.
Looking forward to hearing from you.
Best regards,
Margaret
Please provide us with your account
Mspy is nothing like advertised and I had a chat with one of their reps and ask about a trial was told there was a 14 day risk free refund policy ordered it don't like it told my reason doesn't meet their refund policy and denied my refund.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
I'd give ZERO stars if it were an option. They are terrible. I paid full price to use on my daughter's iPhone and can't use half of the services. On top of that, they've had technical issues with breaking thru on iPhones for the past MONTH and I can't get a refund at all. No one responds quickly enough and they kept trying to extend my 1 year purchase instead of refunding. I do NOT endorse this company. Waste of money and they do NOT advise upfront the lack of service you get on iPhones compared to Android. I am furious and will not stop pestering them until I have my refund. BEWARE!
Dear Customer,
We regret that the application was beyond your expectations.
Our Billing Department did confirm that the full refund has been successfully processed in your favor.
In the meantime, the issue with Iphones monitoring has been already fixed by the development team.
All refunds are processed by our billing processor and once the refund is issued you will receive a corresponding notification with the necessary details.
Kind regards,
MSpy Team
As a parent, we always want what is best for our children. We want them to be safe and sound at all times. However, we cannot be with them every single second of the day. That is where mSpy comes in. With mSpy, you can easily track your child's whereabouts and activities at all times, so you can always be sure they are safe.
MSpy is an app that you can download onto your child's phone. Once installed, mSpy will send you regular updates of your child's location and activity. You can also set up alerts, so you will be notified if your child goes somewhere they are not supposed to go.
With mSpy, I can
The billing team contact me to advise they wont refund because the software is working.
This software has now failed again saying again data connection lost - for the second time after I have reinstalled. This is unacceptable! Every excuse under the sun not to refund!
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Finally received a partial refund.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem.
With this letter we confirm that the partial refund has been successfully processed in your favor.
If you have any questions, please contact us.
Kind Regards,
DO NOT BUY THIS PRODUCT. Originally had issues even accessing the site. The was down, requested refund and to close this account as basic functions not working and is unacceptable. Gave me a complete lack of confidence in the product. Sent in request and they refused to refund because they cancelled the account first instead of telling me I need to accept tech help before giving refund. Definitely bad business practice and bad customer service over all.
As many other reviewers have said, it doesn't work and they will absolutely not return your money. I'm so pissed off that they took almost $200 and I got absolutely nothing but headaches. They never recognize the backups. They can't verify the phones. Emails for a refund come back as undeliverable. Not a reputable company. I wish I would have seen this site's reviews before I spent the money.
Dear Customer,
Thank you for contacting us!
We regret to hear that you experience such problem with our software.
We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!
Waiting for your response,
MSpy Team
Thomas York helped me really well with the query i had, he even showed me some examples of what needs to be done. I am really really happy. I think i will recommend this to most of my friends as this application is great to have a track on your loved ones. I along with this assure that i am not invading some ones privacy
Mspy is the perfect way to keep tabs on your child's iPhone activity. This fast-working app allows you to check in on your son or daughter whenever you want, ensuring that they are always safe and sound. With mspy, you can also see who they are talking to and what they are doing, giving you peace of mind every time you check in.
As a parent, you always want to know what your children are up to. With mspy, you can have complete peace of mind, knowing that you can track their activity and ensure that they're always safe. Mspy is a fast and reliable way to monitor your child's iPhone activity, so you can focus on other things and not worry about them.
I purchased the app I paid $99.99 and it doesn't work on my daughter's. I've emailed and called several times and requested a refund and they will not give me my money back. Why should I pay for something that doesn't work. So unless you have money to lose don't waste your time or money cause when the app don't work you will not get that money back. Complete asses
There is an icon that says update services located directly on targets phone. When the target clicks on the plain sight icon it says uninstall. Very misleading stating that the app is hidden, the app isn't hidden at all. Asked for a refund, when I downloaded the site went down for maintenance service for 3 days, this stupid app only let me track several hours over 3 day span bc of site maintenance issues. Then target removed highly visible app and I was unable to reinstall. Was not issued a refund. Very poor product. Stay away. The target will see the app and remove it bc it's not hidden.
The picture the homepage of their website depicts a cellphone screen showing mapping, messages, etc. when in reality you need to use a laptop to see the bulk of the info most parents would be looking for. That laptop also needs to be connected to the same wifi as the phone mspy is on, so if the phone is being used in a different location as the laptop, you want get realtime information. I requested a refund within hours of purchase - it's been days and I haven't heard a thing. Save your money and find a different product.
Dear Brittany,
It's disappointing to hear about your experience with mSpy not meeting your expectations. It's important for consumers to have accurate information about the functionality of a product before making a purchase decision, and it sounds like there was a disconnect between the advertised features and the actual usability of the software.
Requesting a refund shortly after purchase and not receiving a response for days can be frustrating, especially when you're seeking resolution to a problem. If you haven't already, I recommend reaching out to mSpy's customer support team again to follow up on your refund request and express your dissatisfaction with the product.
In the meantime, it might be beneficial to explore alternative monitoring solutions that better align with your needs and expectations. There are many parental control and monitoring apps available on the market, so it's worth researching and comparing options to find one that suits your requirements.
If you continue to encounter difficulties or have any further questions, don't hesitate to reach out for assistance. I hope you're able to resolve this issue satisfactorily and find a solution that works for you.
If you are a parent, then you know how important it is to keep your children safe. With the mspy app, you can do just that. With this app, you can monitor your child's Internet activity and make sure they are not exposed to any inappropriate content. You can also see who they are talking to and what they are saying. This is a great way to keep your children safe and protect them from predators.
With mspy app, you can get complete access to someone's phone without them ever knowing.
Mspy gives you the ability to see everything that's happening on the target phone - from incoming and outgoing calls and texts, to social media activity and GPS location. You can even view deleted messages and call history.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ryan,
Thank you for sharing your experience.
We regret to hear that you had problems with our software. Please, be informed that we have made improvements to our desktop software and fixed several problems including yours.
Please, provide your customer information so we can assist you effectively with re-installation instructions.
Thank you for your understanding and cooperation!
MSpy Team