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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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GB
1 review
0 helpful votes
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The Best Spy App Available Today
January 1, 2024

It functions effectively even without rooting the challenging target phone, which I haven't bothered to do. I receive all outgoing keylogs, photos, videos, and phone numbers – that's more than sufficient for my needs.

Date of experience: January 1, 2024
GB
1 review
1 helpful vote
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Eye-Opening Experience
January 31, 2024

I never considered myself the type to use a monitoring app, but when inconsistencies in my partner's stories grew, I tried mSpy. It was surprisingly intuitive. It turns out my suspicions were right, and I had been a blind optimist. Uncovering the truth was painful but necessary.

Date of experience: January 31, 2024
GB
1 review
0 helpful votes
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Help me to identify cyberbullying
January 1, 2024

The software is functioning perfectly. Recently, it helped me identify that my primary school-aged child was experiencing cyberbullying from a few classmates. I installed this software to monitor my child's WhatsApp and gather evidence. Special thanks to Technical Support team who assisted me in mSpy installation.

Date of experience: January 1, 2024
Australia
1 review
0 helpful votes
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After extensive discussion with an online representative of mSpy I made the decision to purchase mSpy only to discover that the application was not suitable for my devices operating system. I only discovered this once I received a login and instruction on how to install on device. I completed their online compatibility checker and could not find any further information that might suggest this product would not work on my iPhone 8. I specifically asked the online chat representative prior to purchase, if the application would work on my iOS (images below) and he advised me that it would work on any iOS 7 and above, again asked him if it would work the latest version of iOS, he confirmed it would.
I have now requested a refund which has been vehemently denied.

Date of experience: June 3, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

We’d love to resolve this as quickly as possible and find a solution that works for you. Currently, we have several ways to monitor an iPhone.

We would really appreciate it if you provide us with your correct Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and find the most compatible and suitable ways of monitoring your target device.

Thank you for your understanding and patience!

Illinois
1 review
0 helpful votes
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These ppl refuse to refund my money. I was never able to use the app and they kept telling me to hang in there and that they would fix the issue in a month. Never did. I have sent several emails with my customer id. They will not respond. Total scam. I will prevent everyone I know including on social media never to buy this product.

Date of experience: July 15, 2020
GB
1 review
0 helpful votes
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Comprehensive features and functionality
January 2, 2024

MSpy stands out as a superior child safety and monitoring application. Remarkably, it's the only app of its type that my 10-year-old couldn't navigate around. We've experimented with all the leading competitors, but none could match mSpy's comprehensive features and functionality. Additionally, its ease of installation and user-friendly interface make it the clear winner in our book.

Date of experience: January 2, 2024
California
1 review
5 helpful votes
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A plethora of fake reviews can't save these people. Software often doesn't work and they will not give you a refund, whatever they promise on the site.

I had to call credit card company to get a refund.

Date of experience: January 14, 2014
Iowa
1 review
0 helpful votes
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Stops working
January 24, 2022

We spent countless hours trying to get this to work and with their tech people only to have it stop working constantly. The tech folks pretended to be apologetic and offered a "free" month only if we left a positive review. It was a complete waste of time and money.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 25, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer

Thanks for contacting us!

Provide us please with the following information:
- Your Customer ID.
- OR the e-mail address that you used while placing the order for purchasing mSpy.

As soon as we locate your account, we will do our best to assist you promptly.

Brazil
1 review
0 helpful votes
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Atendimento top
June 28, 2022

Michael Bloomberg was the one who performed my service via chat to solve some of my doubts about mspy's features, he was very helpful and made himself very enlightening in his response, excellent service

Date of experience: June 28, 2022
Virginia
1 review
0 helpful votes
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5 stars
August 7, 2022

MSpy is incredibly easy to use. Simply install the app on your phone and then access the information from any web browser. So whether you're at work or on vacation, you can always keep tabs on your phone.

Date of experience: August 7, 2022
California
1 review
0 helpful votes
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IT WORKS!
August 7, 2022

Are you curious about what your kids are up to on their phones? Do you want to make sure they're not getting into trouble? Or maybe you just want to know where they are at all times. Either way, mSpy is the perfect solution for you. I checked it. IT WORKS!

Date of experience: August 7, 2022
Wisconsin
2 reviews
4 helpful votes
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Excellent
November 20, 2017

I had doubts before purchasing and tried to figure out which parental app is better for me and will satisfy my needs. I`ve chosen mSpy parental app to track Snap-chat and have no regrets at all. Thank you.

Date of experience: November 19, 2017
GB
1 review
0 helpful votes
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Reassured Heart
February 5, 2024

Initially, I feared that mSpy might show me something I wasn't ready to see. To my surprise, it dispelled the myths. There were no secret affairs or lies; my partner was true to his words. In an odd way, mSpy reinforced our bond.

Date of experience: February 5, 2024
Florida
1 review
0 helpful votes
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Installation is simple. Highly recommended!
April 29, 2022

MSpy is the perfect application for those who are looking for a reliable and effective way to keep track of their loved ones. Installation is simple and straightforward, and the app does its job well, providing you with all the information you need. Highly recommended!

Date of experience: April 29, 2022
Florida
1 review
0 helpful votes
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MSpy impressed me
May 3, 2022

MSpy have a lot of cool features! It is a cutting-edge tracking app that allows you to monitor your children's activity on their devices. With mSpy, you can see exactly what your kids are up to on their phones or computers. You can view their text messages, phone calls, social media activity, and even their GPS location. So no matter where your children are, you can always know

Date of experience: May 3, 2022
Washington
1 review
1 helpful vote
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Customer support
January 18, 2021

After talking to 3 different people emma Clark finally got the app installed on my phone. I still can't log in to the site to monitor tho. So another 3 hours of trying to get support and I may actually be able to use it.

Date of experience: December 19, 2020
Wyoming
1 review
0 helpful votes
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SCAM!
January 10, 2021

I have never even heard of mspy and they bombarded me with weeks of "you signed up for this $69 subscription and are on auto renewal, etc..." And they have an actual website with real phone service but conveniently are too busy to accept calls.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret to hear about your experience.

Please provide your customer information so we can identify your account and provide an efficient solution as soon as possible.

Thank you,
MSpy Team

Pennsylvania
1 review
0 helpful votes
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The claim of not having to root the phone is false. Only after you subscribe do they point to sections of a blog that explains that too monitor social media you must root.
I even received additional emails telling me to upgrade to a more expensive subscription to access the additional features.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Texas
2 reviews
9 helpful votes
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Best Service Ever
December 11, 2020

I tried to download update service and could not so Emma took the time to walk me through it was very patient in the most kindest rep I ever had because of that I will always be a lifetime customer in refer many people to you.

Date of experience: December 11, 2020
North Carolina
1 review
5 helpful votes
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Biggest piece of $#*! spy app ever. Hit and miss on uploading call recordings. Will not track phone with gps turned off, unlike what they claim. Wish I would have found this site before I purchased. Can only hear one side of the calls that do upload, ect, ect.
Junk Period

Date of experience: February 5, 2014