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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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GB
1 review
0 helpful votes
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Caught my cheating spouse
May 13, 2024

I had suspicions about my husband, and mSpy confirmed them. The text message monitoring feature showed flirty messages with another woman. The app also revealed he was frequenting places he lied about going to. Thanks to mSpy, I was able to confront him with the evidence.

Date of experience: May 3, 2024
Romania
1 review
1 helpful vote
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The ease of use and reliability of Rojerspy makes it my top choice for monitoring my company's devices. You could check Rojerspy for there services if needed

Date of experience: July 2, 2024
Turkey
1 review
0 helpful votes
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Just a scammers
July 26, 2024

Be aware of this scammers website
They will take your credit card information and will keep charge you
The app is fake not working
Just a scammers

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2024
Indiana
1 review
0 helpful votes
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We wanted to use mspy to get a handle on what our grandson was doing. We entered into a chat session with a mspy rep to find out if their product would work if we didn't have access to our grandson's phone (called the target device) and were assured that we didn't need the phone and it would definitely work. We went ahead with the purchase only to find out that you absolutely DO need the phone you want to monitor to do the initial set up. Since we were given erroneous information by a mspy rep we immediately asked for a refund and now they refuse to credit our card; instead they keep telling us that they'll hold the subscription until we are ready to use it, which we never plan to do. To add insult to injury they keep trying to get us to purchase a "different" subscription that will work for our situation. This whole thing smacks of extortion. I just want a refund as I requested. These people are fraudulent crooks. I would have given 0 stars if possible.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Kenya
2 reviews
5 helpful votes
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I installed the mspy which was difficult and also could not hide the icon. We track discreetly and should have been possible. It only showed position and nothing more, complete waste of money and took me a whole day to install. Not worth it.

Date of experience: November 1, 2021
GB
1 review
0 helpful votes
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Hidden app gives me comfort
April 10, 2024

The fact that mSpy is hidden on my child's phone gives me peace of mind. They don't even know it's there, and that allows me to monitor their activity without causing any arguments.
The interface is easy to navigate, and I can easily access all the information I need.

Date of experience: March 31, 2024
India
1 review
0 helpful votes
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Not good at all
April 5, 2024

I have purchased and installed on android as per there conditions but nothing works properly also after sale support is very poor and even they are not responding for money back policy. I surrender my license but to get my money back I am following since long but no reply

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2024
Sergey V. mSpy Rep
12 months ago

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

New Jersey
1 review
3 helpful votes
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The app promises to do all these different functions. They tell you your iPhone is compatible and you don't need direct access just an iCloud verification which is a complete lie! After spending the money there is no information available they then blame it on fixing there software due to apple update. Why not have that on website before purchasing? Then they tell you the only thing you can do is location the device via maps lite which has to ask the person being located for permission if I wanted that I could of just turned on find my iPhone for FREE! You then have to go through multiple levels just to even get in contact with someone about a refund because the whole $#*! is a scam! They email and say the billing company will get back to you in a few business days. They got back to and didn't mention anything about the refund I requested. I replied to the email and was told to what more business days for a response. The whole program is a scam DO NOT BUY!

+4
Date of experience: April 2, 2021
Nevada
1 review
81 helpful votes
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I don't find an option for the zero hence giving one star. I will not recommend it at all. I am an IT person and purchased a yearly plan (ID # *******) almost 7 months back but it never worked. MSpy does not bother about the usage that means they don't care if it works for you or not. Once you made the payment their job is done. I'm using iPhone 11 and 12 and it never worked for me. Please DO NOT WASTE your hard-earned money.

Date of experience: March 5, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

We’d love to resolve this as quickly as possible and find a solution that works for you. Currently, we have several ways to monitor an iPhone.

We would really appreciate it if you contact us via live chat or email address. As soon as you contact us back, we will do our best to assist you promptly and find the most compatible and suitable ways of monitoring your target device.

Thank you for your understanding and patience!

GB
1 review
0 helpful votes
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Facing Tough Realities
February 12, 2024

It's a tough pill to swallow, realizing your child might be in trouble. MSpy helped us uncover that our teen was experimenting with drugs. With this wake-up call, we're now getting him the support and guidance he needs to make better choices.

Date of experience: February 12, 2024
GB
1 review
0 helpful votes
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Beyond Disappointing
August 7, 2021

If I could leave minus stars I would. I spoke to the team online before purchasing this to protect my daughter and was promised I could see who she was messaging with her iCloud details and needing the phone for 5 minutes. However I followed the instructions and it doesn't show anything. I paid £74.99 for a year but was told I could request a refund if it didn't work. I have emailed them and so far been ignored. I really feel they have taken advantage of me and I can't afford to pay this kind of money for no service. - I will take this to trading standards

Date of experience: July 8, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

I understand your frustration and I am sorry that you feel this way.

We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.

Thank you for your understanding and patience!

GB
1 review
1 helpful vote
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Bridging the Gap Between Concern and Trust
February 12, 2024

As someone skeptical about monitoring apps, mSpy was a last-ditch effort to understand my son's absenteeism from school. Reading his texts about feeling outcast opened a crucial dialogue between us. We are working together to find him the support he needs. This was a turning point in our relationship.

Date of experience: February 12, 2024
Switzerland
1 review
0 helpful votes
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Fraud
March 11, 2024

The app monitored practically nothing, on a IPhone 11.
100 Euro just stolen.
Difficult to contact an operator.
I think they have many positive feedbacks because they have employees doing that.
It's the only explanation I can find.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

India
1 review
0 helpful votes
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Mspy is making people's fool
October 22, 2022

They never say that you are not able to hacks anyone's without touching it, if you are able to touch or use target mobile then what is the use of using this useless software, the money back policy is fake, as I send mail to mspy help desk but even after week I dint get any positive response, i will prefer not to use mspy for hacking better you use others software.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer

Thank you for contacting us!

Please be advised that your Localize.mobi account has been successfully created and your login credentials have been sent to your email,as it was agreed

GB
1 review
0 helpful votes
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Peace Restored in The House
February 12, 2024

With mSpy, my fears about my teen daughter's new friends were put to rest. They're just into cosplay and comics, not the trouble I feared. I appreciate knowing her interests better without stifling her privacy completely. This app helped me step back and trust her judgment.

Date of experience: February 12, 2024
Canada
1 review
5 helpful votes
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Buyer beware. False advertising on website, states compatible when you check compatibility on the site. Both My phone and target phone stated compatible. When purchased the only thing I could see from the target phone was email and some picture that took over 4 hrs to load. Control panel doesn't not exist as stated on website see picture. When I asked for a full refund after 4 hrs of trying to get it to work was told sorry you should read terms and conditions

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

GB
1 review
0 helpful votes
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Life saver for concerts
April 12, 2024

Took my little dude to his first concert, and let me tell you, mSpy was a lifesaver! The crowds stress me out. We set up a geofence around the venue, and I got an alert if he wandered too far. Totally enjoy the music without constant worry.

Date of experience: April 2, 2024
GB
1 review
0 helpful votes
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A Stepping Stone in Parenthood
February 2, 2024

MSpy helped me uncover that my teen was being pressured into skipping school. I was about to punish him for his absences, but instead, we worked on assertiveness and dealing with peer pressure. Apps like mSpy can indeed be a force for good when used responsibly.

Date of experience: February 2, 2024
GB
1 review
0 helpful votes
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Unexpected Guardian Angel
February 2, 2024

Using mSpy showed us our daughter had been the target of harsh bullying. This knowledge led to serious family discussions, changing schools, and getting counseling. It's so much more than an app — it has been a guardian angel for our family.

Date of experience: February 2, 2024
California
1 review
0 helpful votes
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Please do yourself a favor and do not fall for the scam that this app is! It does not do any of the functions it claims to do and upon already purchasing have tired multiple times to contact them for a refund but they have not and will not provide one. Please do your elf a favor and SKIP this app

Date of experience: April 26, 2024
Sergey V. mSpy Rep
9 months ago

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!