Overview
mSpy has a rating of 4.2 stars from 2,213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 6th among Mobile Applications sites.
MSpy is the best monitoring app I have ever used. It works excellently and has friendly support. I am very grateful to the creators of this app. It has helped me keep tabs on my kids and monitor their activities. Thank you, mSpy!
Didn't give me the right IMEI number so could have connected to the phone. Told me the battery was on 9% and then wouldn't tell me anything else at all. I really Doubt it works at all just a scam. Try and look yourself on the phone if you suspect cheating. Look for ways to view old messages etc. Don't bother with this. Money down the drain.
The service does not work at all on iOS. They will only take your money and make you wait on a fix while suspending service. They will make you wait several days to hear from the sales department about a possible refund. I wish I would have read reviews about the service before I purchased. They say it's compatible with iOS and no jailbreak but this is not true at all. BUYER Beware!
Dear Customer,
We are sorry to hear that at the moment you cannot use the product the way you want it to be used.
Currently, we have several ways to monitor an iPhone.We recommend you to visit our live chat and our technical support representative will walk you through the process, which will take only 10-15 minutes of your time. In a live chat simply ask to try out the new solution for iPhones and you will be guided further.
Thank you for your understanding and patience!
I have had a horrible experience with this company. They are scam artists. I requested a refund WITHIN 1 HOUR of purchasing, and after many emails and phone calls they are downright refusing. The product doesn't work as advertised and the only way to monitor anything of significance is to ruin your phone in the process. Honestly, do NOT believe the reviews on the website. They are a scam.
Dear Paula,
Thank you for sharing your experience with us!
Please be informed that our application runs on Android and iOS devices and its performance and feature list depends on method you choose for monitoring: 1) Android, 2) jailbroken iPhone, 3) not jailbroken iPhone. All information is described on our official website: https://www.mspy.com
We regret to hear that you had technical problems and will be glad to assists you. Please provide your customer information in a private message so we can investigate on your problem and solve as soon as possible.
Best Regards,
MSpy Team
MSpy may require jailbreaking on iPhone! It is important to consider the potential risks and drawbacks associated with jailbreaking, such as security vulnerabilities and voided warranties, before deciding if it is worth pursuing for your specific needs.
I was looking for an app to track my daughter's social media, so I tried a bunch of them. Some did nothing, some offered only Facebook and Instagram. Then I rented mSpy for a month and realised that this was it. So many social networks and no routing for her Samsung.
While I generally have a positive opinion about the app, I recently faced a problem with an iOS device that left me unable to proceed. Fortunately, the support team was there to help. They provided me with a solution that resolved my issue, and for that, I'm happy and incredibly thankful.
Hardly any feature worked properly or consistently. Features they advertise didn't work at all and they wanted me to upgrade them others would tell me they didn't even have those features. Customer service is ridiculous! No phone support. Chat support sends you to email that you have to wait on. Then they refuse refunds. Just NO!
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
I paid for service and never got to use it bc the page sent me to another company page but come to find out they can't do what they say then got a million reasons why they won't refund you after they say they can do this and that but can't do nothing but take your money do not waste your time or money
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Worst company ever! Not only did their product not do what it was stated it would. They wouldn't honor their own refund policy and issue a refund. Called customer service and only received the run around; the minute I asked for a manager they would hang up on me. After posting reviews on other sites did a billing manager reach out and offered a FULL refund after I take down my review postings. This company isn't a company - they are a get themselves rich scheme. Don't purchase anything from them - you won't have a useful product or your money.
Dear Chris Goetz,
We have been awaiting for your response to our last emails, to no avail though.
Your case has been thoroughly investigated and i would like to once again apologize for any inconveniences caused from our side.
At the same time, your feedback regarding the service received does not correspond to what has been actually happening. We do admit that at some point App activity feature did not perform well and there were issues with the screenshots. Based on this, we have fully refunded your account to avoid any further frustration. We have also provided you with an extension of your subscription so that you can still benefit from using our application.
I do understand your concerns and we’ll do our best to avoid any related glitches taking place in future. At the same time, your actions towards our company’s reputation do not in any case relate to the field of complaint because we have fully refunded your payment offering a tangible compensation.
To say more, our Customer Support is available 24/7 for your convenience by email, chat and over the phone* leaving no requests being unanswered.
Chris, we have been in this business for more than 4 years now and left millions of customers satisfied. We have also helped thousands of families to monitor the activities of their underage kids and offered businesses a wonderful solution to protect company’s valuable information. As a result, we became a number one monitoring solution on the market and remain so till this very day.
I kindly ask you to stop sending your negative feedbacks about our company. We are open to discuss anything that still bothers you. Yet, we request you to not mislead other people by posting things that are no longer related to your experience with us.
We do still hope to hear from you in our email correspondence, or, by phone.
Best regards,
Margaret
CC Supervisor
margaret@mspy.com
* with premium support service
When signing up the salesman said that if I was not happy with the product or service of mspy within 14 days a full refund would be issued. I have used mspy for 4 days now and very unsatisfied with the product and the functions and the billing department is giving me the run around; offering 3 free months and customer care installation. I installed it fine it half way works but it is not doing what the representative told me it would do. He said the top package would do everything I needed and it does not. I just want me refund and get rid of this app. It has been a waste of my time to use. I did not request a reinstall I requested a full refund as I told I could get within 14 days. I am not happy with this product
Dear Customer,
Thank you for your reply!
We regret that our software did not meet your expectations. You were already refunded for our product.
Please let us know if you still need our assistance
I tried out the premium version, for all the features obviously. It's said that you don't need the target phone but you do in order to download files and shut off certain settings. And the target phone has to be rooted in order for you to see any app activity. Basically without the target phone being rooted, you're only getting phone logs and basic sms texts. And when you lose connection to the target phone it says that you need to text ******* to it to reactivate it which doesn't work. Not worth the money.
Dear Customer,
We regret to hear about your experience of using mSpy. Our developers will do their best to improve it and fix current issues.
We are more than happy to extend your account free of charge and assist you with remote installation. Please contact our Customer Care for the further information.
Kind regards,
MSpy Team
My child started riding the bus to school recently, and I was initially nervous. MSpy's location tracking feature helped alleviate my anxiety. I can see my daughter's location throughout the ride and receive alerts when she goes to strange places.
I have been suspecting my huxband to be cheated on me and i did not know how i can respond to it, with mspy, i found out the real truth and i knew everything from the to the bottom, am now leaving a life knowing very well what is going on
The do not deliver what is advertised. Kimberly Parker from the customer service team is zero help. (And I'm using 'customer service' as a loosely termed phrase.)
It was difficult to install, with 'processing' wait times and when I contacted support it took DAYS (not hours) for them to respond. They DO NOT WORK. I wish I had read reviews before hand. Now I am out $200 with an unusable product. Kimberly Parker with the customer service team is who I've been dealing with, and when I told them nothing would work, they said sorry- we can freeze service for 2 months or you can switch your service to a desktop mode. What am I going to do with that? I need the service for a mobile device- not a desktop.
Dear Rachel,
Thank you for sharing your experience!
We regret to hear that you experience such problems with the product. Please, answer to private message and provide your customer information so that we can find the best efficient solution for you.
Waiting for your reply,
MSpy Team
Mostly the customer service awful, with a few exceptions. Thomas York was consistently helpful and far more competent than others that I chatted with. The chat window frequently kicked me out requiring that I spent far more time waiting than being helped. A dedicated customer service phone line would be great.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
Never worked, blamed the I phone and took double payment totaling $210 we asked for refund on day 1 and still nothing this is fraud... you can look at anyone's iCloud on iphone if you have targets phone email and PW
My forgetful teenager constantly misplaces their phone. With mSpy's location tracking feature, helping them find it is a breeze. I can locate the phone on a map and guide them to it, saving us both time and frustration.
Tom malkovich was the one attending and he was very patient in doing his job. I know he understands that i dont know the basics in operating the PC and cellphone but he really took time patiently until we finished installation. Thanks a lot to him and the team. May you have many more clients in the future!
If you are a parent, then you know how difficult it can be to keep track of your children's online activity. With mSpy, you can easily monitor their phone activity and see exactly what they are doing at all times. MSpy is the perfect solution for parents who want to know what their children are up to online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We regret to hear about your experience.
Please provide your customer information so we can identify your account and provide an efficient solution as soon as possible.
Thank you,
MSpy Team