Mpix

I have ordered many photo standouts and canvas wraps from MPIX. Recently one of the photo standouts started to bubble between photo and back piece. This was about 3 months after receiving my order. I contacted MPIX and within 3 days of my email to them I had a brand new photo. Hard to beat customer service like that. It's rare in today's world when everyone has an excuse. I think their products are professional quality and they always arrive in a few days. I'll continue to use and recommend their services.

I recently sent some two separate photo orders to Mpix. The order process was easy enough and all arrived just fine. The problem is the photos are completely unusable. The file I sent they stated showed some reflected light on part of the photos. My problem is, they printed the photos knowing they would not look good. If the file I sent was not appropriate for printing, they should have notified me so I could have done something. Instead, they made terrible unusable prints, charged my credit card and shipped the rotten reprints to me. I will never use this company again as they have NO QUALITY CONTROL. They should look at the pictures they are making.

I spent so long putting together a wedding album on this sight. Went through over 700 wedding photos and uploaded the ones i wanted to include. Put so much effort and detail to every page only for it to be completely deleted because i didn't order quickly enough. I emailed customer service and all i got was pretty much oh well. I was planning on ordering two of these albums, about 5 canvas prints and a bunch of photo prints. Now i will go back to the company i was previously going to use before going to this site. So disappointing.

I've used Mpix for a few years and have loved the quality of their prints, cards and canvases. Today, I rushed through an order for our Christmas cards because there was a sale expiring. But I uploaded the wrong file. I didn't even realize until after the 30 minutes you have to cancel your order. I emailed customer service, not expecting much because it was my own error. I received an email within minutes and they happily swapped the photos.

Placed a duplicate order, noticed on invoice that duplicate is incorrect. Contacted them immediately. I'm then told that once the order is placed, there is nothing they can due. They won't cancel or modify the order. Had to lose personal time to go to the bank to dispute the charge. Provided the bank copy of my original order, duplicate, and email chain with MPIX customer service. I'd love to hear MPIX excuse for charging someone for an incorrect order.

Update 9-12-16:
No customer service response per the business response to my post. It's apparent they don't care, or have any interest in rectifying a problem with their unsatisfied customer.

I wanted to create a mini accordion picture book for my mom to carry around with her as she was just diagnosed with cancer. I wasn't sure how it would turn out; some of my pictures were flagged on the site as low quality (but I didn't have any higher res ones so I went ahead and used them).

I selected Expedited Shipping to hopefully get my order before Christmas (placed the order on 12/14 in the morning). To my delight the photo book was shipped the SAME DAY and arrived to me on 12/15!

I didn't realize that the book covers would have magnets on them either, so I am very pleased with the quality of the product thus far and the prints were fabulous. Even the low-res pictures are still nice! I am very excited to give my mom her gift this Christmas so she can carry around with her pictures of all her happy and motivating moments so she can beat her cancer. Thank you Mpix!

I ordered from Mpix because PC Magazine left a decent review. I won't make that mistake again. I ordered Christmas cards from Mpix and upgraded to expedited shipping. They got to me fast, but the photos on the card are blurry, so no quality control was done before shipping my order. The site claims that 100% satisfaction is guaranteed and that they make sure everything is checked and good to go. That is a lie, because the blurry photos are very noticeable, as is the white line running down the right side and bottom of each card.

When I emailed about a refund, the woman helping me said they would only offer a half refund if I returned the cards, because it was my fault. So their solution is to blame the customer, even though they are the ones responsible for checking the product during creation and shipment. I was told that the size of the file just barely met the minimum requirements for a 5x7 card. So, that means it still met the requirement, so I don't understand how this is not a printing issue on their end. I paid over $116 for cards I cannot use and if I return them, I will not receive a refund for my expedited shipping and I'm sure they'll want me to pay for return shipping. So, in the end, I would probably be refunded $20 for their error.

Please save yourself the headache and look elsewhere. I usually use Prints of Love and should have just gone with them again this time, instead of looking for a deal.

Website was adding double and triple pics as I ordered. I started over and it was fine. Later I had my husband add pics to mine and he paid. 2 days later we received 218 pics (92 extra). I explained to customer service and they said I could be refunded the $ if I return the extra pics on my own dime. They told me it was my responsibility. So, I returned an email stating their customer service is poor and how they lost my business and would never recommend them. I never received an email in return. Their pic quality is fantastic but make sure you double check your order every time before you submit.

Fantastic customer service. I ordered a canvas of a favorite family photo and made the mistake of having it wrapped which caused too much of the image to be lost. I was disappointed with the result--which was totally my ordering mistake. Mpix not only told me how to order properly... they redid the canvas at no cost to me. It turned out exactly the way I hoped it would--and was on my doorstep within 2 days. I will be using mpix for all of my photo printing needs.

Pros:
1. Competitive prices
2. Quality definitely much better than, say, Shutterfly

Cons:
1. Production and shipping time seem longer than other companies I've used
2. Prints always arrive later than the estimated arrival date
3. Their site isn't the most user friendly.
4. BIGGEST CON: I've given Mpix 3 chances because of the quality for the price, but their packaging is awful. 2 out of the 3 times I've ordered from them, I've received photos that were bent. I would consider using them again only for small 4x6 prints for my own use. I will not use them again for larger prints or for professional prints that I provide clients.

I ordered some picture books for my mom, the pictures were from my wedding and she was so excited to get them. When they were set for delivery they did not show up at her house and she was heartbroken thinking that someone had stole them. She contacted UPS and they said it would take 8-10 days to "look in" to the issue. That pretty much told us that they weren't going to do anything. I contacted Mpix and without question they said they would immediately reprint and send new books as soon as possible! I was thrilled. It turns out that the original books showed up at my mom's house, they were delivered to the wrong house on the wrong street... I guess UPS has trouble reading addresses. I cancelled the new order, but thank you so much for the excellent customer service and quick response!

I ordered some 8 x 10 and some 5 x 7 photos to frame and enter in photography contests and selected NOT to have them retouch my photos because I didn't want them to be messed with. Little did I know that if you don't ask them to "retouch" them, they will be horribly dark... I can get better quality prints at Walmart, which is what I'm going to end up doing now since I don't want to risk not having them here in time from another online source. If you're in competition with your photos, don't print them at mpix.