Mpix

I've used Mpix for a few years now. I am so happy with them. I love how easy it is to navigate their website and upload photos for printing. I recently enlarged a couple of photos for competition 16x20 and they came out beautiful.The quality is wonderful and the paper is just as great. I took 3 days from ordering to arrive at my front door. That is pretty amazing. I always Mpix recommend my clients for prints and enlargements. I think they are the best for the price & quality.

Worst customer service ever! Do not order from this place. I had an issue with the quality of some of my prints, you are supposed to send an email with the issue and the number of the print along with the person who printed them. No response. No phone number. Finally, after several emails, I received a response, was told I needed to mail them back. Fine, I mailed them back, no response until I contacted them. I asked what was going on, was told I would be issued a refund. What? I had asked for the items to be reprinted in email and on the items I returned. I asked for an itemized statement and was told "unfortunately we do not provide this service." What? Save your money and time, don't waste it on Mpix.

I ordered a photo book for a Christmas gift. The order and shipping to Canada were done quickly. BUT... at the time of order I was charged $30.00 for shipping and it was added to my order total. Instead of paying their carrier this additional charge MPIX then pockets the money and then the carrier charged another $30.00 for shipping at shipping location. They are trying to tell me it is for duty charges... THERE IS NO DUTY! This is a hidden and dishonest cost to the customer. I will NEVER order from them again! All charges should be upfront for the customer to see and not added AFTER order is placed. Terrible customer service!

This site was very user friendly. My photos uploaded and I was able to choose numerous sizes and features. I opted to add Lustre as it was recommended and I am very pleased with the result. I had an issue with having uploaded a duplicate photo but with a different focus I emailed them, they responded immediately and had me resuming the correct photo. All the customer service reps I communicated with were fantastic! Will definitely use again and again!

Order my daughter's senior picture printd from mpix.com and got them in a timely manner. Also we had one sheet of wallets that had a smudge and I contacted customer service and received new ones within a couple days. I got all different sizes and they were all great quality. I plan on ordering my other daughter's picture from them next year.

I am a professional photographer that has used Mpix a lot in the past and had mostly good results, but 3-4 times I have had to get reprints because of a mistake that should have been caught. Mostly recently, there was some sort of goop on my photos. The way they were packed also ruined the photos because the tape was put on the front of the photos instead of the back. This caused some of the tape to leave residue on the image and in another case pealed off part of the photo. When I contacted their customer service there was no apology, instead I felt accused. I have been a customer of theirs for 5 years and only a few times have had to get a reprint. And still they took the position of guilty until proven innocent. After about 10 emails I finally had to ask for a supervisor and had to ASK FOR AN APOLOGY. Who has to ask a customer service agent for an apology. Ridiculous.

I really expect far more from the Miller Lab (Mpix). I'll be looking for another company to use moving forward.

In 2009 and in 2012, I ordered portraits taken by a professional photographer to be printed at mpix.com. The results were beautiful and affordable. In 2013, I ordered portraits again and I was very disappointed. The quality has taken a serious dive. I pulled out one of my portraits from the year before and flipped it over. They used to print on a kodak paper and have gone to a much thinner cloudier fuji paper. The colors were not near as vibrant and the paper was flimsy. The quality now seems to be about that of Sams Club, but the price is significantly higher. They used to be worth the extra money. They were the best value as far as quality for your money. Since the quality has dropped, you'd be better off purchasing through a discount chain because your photos will look about the same and you'll save a good bit of money. Now I'm on the hunt for a new spot to print my portraits.

My wife made a photo album from all her phone photos for me for Father's Day. It did turn out ok, but the last 40 pictures or so went to 4x4 instead matching the 4x6 size the other 500 photos were sized to. Not a huge deal. But when my wife inquired about it, after the third email (no reply on the first two) they said it was her fault; that she ordered the 4x4's. Maybe, but doubtful. She chose the format for the entire library and downloaded them for print. 4x6's. Not 93% of one size and 7% of another. And that's not the problem. It is what it is. But even if it was her fault, she spent $200 for the pictures, they should resend the 40 pics to the size we want. They said they won't resend anything and then promptly sent a YouTube link on how to properly order pictures. They'll never get my business again, or anyone I know, if I can help it. And I will be sure to send them a link to this page showing them I know how to properly write a bad review for customer service.

I have had very good experiences with Mpix customer service if I had a question during the ordering process, and I have ordered quite a few Standouts and Metal Prints. The quality is outstanding. I noticed on my last order than a 10x10 standout was cropped too severely by the lab, and it really did make the image look odd. Russ took charge and was very proactive in sending me proofs and a final product that was sent to me within 2 days at no charge, with free shipping. The way they wrap for shipping is incredible---the products are very well protected. I've also dealt with Chevelle, and she's great, too. Thanks for helping me look like a great photographer!

This company has stressed me out to the Max. I simply needed them to change my address building and they screwed up the address more than once. I told them to put building E and they would go in and put either builidng 2 or no building at all. I paid extra to expedite my package and now i may not even get it because they thought it might be funny to give me a hard time and mess up my address multiple times. The reps are not helpful at all. I am now out 200 dollars and still needing to find my mother a gift. I will never do business with this company again and i will make sure no one i know does business with them either. SAVE YOURSELF THE STRESS!

They are extremely improfessional, Costco does better job
Their pictures are blurry BAD coloring and they just print and send. They do NOT fix the coloring and blurriness or the size that you need, etc. After sending me horrible pictures that I can not use they offered a lower price so I had to pay again, and sent me the same $#*! as before. WOULD NOT WORK WITH THEM AGAIN. They also have attitudes too unbelievable

I do not have much knowledge on uploading photos and printing. The original prints arrived and looked great except for one. I contacted the company. Within minutes a representative, Chevel, contacted me and within a short time the improved picture was ordered and on its way to me. The problem was not a fault of the company but in the sizing of the photo file. They treated me with respect and helped me correct the error. Thanks Chevel and MPIX!

Ordered my wedding photos from mpix and I am very disappointed in their service. Not only were several of my photos cut off but one particular photo that was a little revealing of my wife getting ready was missing from our photos when we got them. I contacted customer service, via email because they didn't have a phone number listed, and the customer service agent, Tom, was extremely condescending and absolutely refused to take responsibility. He kept insisting that the particular photo was never ordered. When I logged back onto the website, sure enough the photo was on there. I wouldn't have uploaded it to the site if I weren't planning to order it. I also clicked "select all" when ordering so I know it was definitely ordered. I went back in forth with Tom several times but he never offered to fix the problem. I will never use this company again.

I have placed several orders with MPix so I was shocked when they recently canceled my order because they found the photos "objectionable." The irony... this order that MPix cancelled actually contained photos that MPix had printed before! I asked about the change in policy, but the customer service person denied that the policies had changed. She said that people at the lab just weren't aware of the policy so the company is inconsistent. Apparently, if the lab tech who gets your photos doesn't like them, MPix doesn't require them to print them. White Hall in Germany does just as good of work, charges about the same, and delivers just as quickly. Screw MPix. White Hall all the way.

I ordered the same 8x10 prints from my local Walgreens and from Mpix, to see if there really was a quality difference, and OH MY GOD. The difference in quality is ridiculous. I'm a portrait photographer, and I picked up my portrait prints from Walgreens first. Upon seeing them, I almost cried-- they were such a poor representation of my work. The contrast and color was completely off, the skin tones were bright red-- it was a complete and utter mess. I had ordered through Mpix for two-day shipping, and the following day after receiving my Walgreens order, my order from Mpix was sitting on my doorstep-- that is some lightning fast service, and literally no processing time. When I saw the Mpix prints, I had the biggest sigh of relief and validation-- THAT is the way my photos are supposed to look. I will be recommending Mpix from here on out to every single one of my future portrait customers, and will be ordering exclusively from them, myself, here on out.