I have had very good experiences with Mpix customer service if I had a question during the ordering process, and I have ordered quite a few Standouts and Metal Prints. The quality is outstanding. I noticed on my last order than a 10x10 standout was cropped too severely by the lab, and it really did make the image look odd. Russ took charge and was very proactive in sending me proofs and a final product that was sent to me within 2 days at no charge, with free shipping. The way they wrap for shipping is incredible---the products are very well protected. I've also dealt with Chevelle, and she's great, too. Thanks for helping me look like a great photographer!