Mpix

First it won't let you upload more than 50 pictures. Second it will partially upload your pictures and then it will timeout and you have to start over. Third when you cancel because you know your pictures are not going to upload it recalculates your price which just means it gets stuck on that step and You will not be able to finish your order. Fourth customer service is nonexistent they say they will get back with you in an hour but this is absolutely not true

DONT ORDER FROM THEM. I am never going to order from this waste of time company again. I tried them once and submitted an order online at 5pm PST and wrote them at 7:50am the very next day asking to modify a 5x7 order. The customer representative named "Molly" wrote back with such an opaque response completely avoiding the issue and just simply stated "it must suck having problems being a first time customer but it is what it is!" And left it. What the hell?! How can you be of zero help with an issue? Not only did she avoid my question, she didn't even try to answer it. I wish wholeheartedly that I went with Shutterfly or even Kinkos instead of this unprofessional, low-grade company. Nowhere on their website do they even inform me of the fact that I absolutely 100% cannot make any modifications.

I've been dealing with this company for a little over a year now, rolling in a little over $300 worth of prints so far, and I cannot say enough about the website. The customer service is amazing. I had an issue with the way one of the photos came out, and by simply contacting their customer support, a new order was expedited to me that same day. Their website is easy to navigate. The prints are cheap, but wonderful quality. I've purchased everything from wallets, 3x5,4x6,5x7,8x10,16x24- you name it. Great quality, great finishes, and fast shipping also. The ONLY thing I'd recommend, is upon editing your photos for color correcting, do not crop ahead of time. The website will crop for you. Other than that, I'd recommend this company to anyone who does photography professionally, or if you're like me, as a hobby!

Had photos of Colorado high mountain scenery from a backpacking trip. The camera was a compact, high quality, waterproof.
Decided to make an album at Walgreens. The album came back out of order, but they corrected this. The printing and paper quality were disappointing. Not just the picture quality, but there were lines through the pages like the printer was having problems.
So we tried Mpix... Right off the bat, we noticed that Mpix was not as user friendly to arrange photos. But with some practice, we could accomplish what we wanted. The price was higher with Mpix, but not out of sight (we ordered the highest quality photo paper).
Then we received the album! WOW! The photos jumped off the page at you. The color and clarity was stunning. We stitched some panoramic pictures together, which had slightly different resolution and exposure. Mpix printed them on one sheet of paper with uniform resolution and brightness. The personal touch was obvious!
So even with the higher cost we give 5 stars, because we rate for finished product. Anxious to try their other products!

To the review below: It sounds like you submitted your order without allowing Mpix to perform color corrections. If you do so, your order cannot be refunded or reprinted (as is stated on their site and when you actually choose to have the order not color corrected). I know this because I made the same mistake, but when I contacted customer service, they pointed this out to me and it was 100% my own fault in overlooking this. If you did not opt out of color corrections, they WILL ALWAYS reprint at no charge. They will NEVER say they will not reprint.

I like MPIX very much; I recently placed an order for a print to be framed 8X10 for my mom-in-law in Raleigh, NC. She received the order in a timely fashion and just loves the touch. MPIX does not have any phone number to contact them about the orders you place on line; but they have email and online form that you can fill, and MPIX responses very quickly with an answer, also provides tracking number of your order to the destination. Anyway, I am very impressed and will give more business to them in the future. Thanks MPEX for your great service.

I am that person that has to do research on multiple companies before I pull the trigger, on anything really. It was nothing short of that when trying to choose a company to print my professionally taken family pictures. I went to Walmart to have a few printed to see if the color would stay true, definitely not. They turned out dark, grainy and colors were extremely dull. I ended up only keeping 3 out of 18 printed pictures! So then after hearing from a couple friends having used ShutterFly and SnapFish I turned my research to those. There were horrible reviews for both, which obviously turned me away. I started asking friends on FaceBook and someone mentioned MPix, so I checked the reviews. They were significantly better than ShutterFly or SnapFish. So I ordered!
I got 55 4x6's and 2 8x12's. I had them color correct them and they were perfect! I paid $31.36 shipped. Their shipping was surprisingly quick! I ordered them late Sunday evening and received them that Friday.
So, if you're like me and looking for reviews to help you make your decision? Look no further. Order from MPix.com! You will not be disappointed!

We have always heard wonderful things about this company and finally decided to give it a try for our Christmas cards instead of Shutterfly... the biggest mistake we could have made. Although the card looked gorgeous online and there were no notifications the resolution of our photo was low, when we received it in person it was very unpleasing. The photo on the card was completely fuzzy. When I contacted the business they stated that although we didn't get notification, the resolution was too low, and the best they could do was try and print the card again on a different type of paper but there wasn't guarantee it would be any better. When I asked for a full refund they stated I needed to return the product, which was completely fine with me, but that I was responsible for shipping. How is this a full refund if I have to pay to return an unacceptable product? This experience was such a disappointment, and to top things off the shipping was way longer than stated on the website. Lesson learned. We are going back to Shutterfly.

I've placed 4 orders with Mpix over the past 2-3 years. Mpix sent me the wrong person's photos on 2 of those for orders.

I recently placed an order for a framed print for a christmas present for a parent. I received the order around 3 days later only to find a giant framed print of some guy's wife and kids--complete with the person's name and address clearly marked on the inside packing.

I frantically tried to contact Mpix (concerned that my print would not arrive in time for christmas) only to find that Mpix does not offer phone support. In fact, they only offer email-based support to save money. Mpix failed to my emails over the next few days but did sent a replacement print overnight.

I received the correct replacement framed print only to find that the white border I selected for the print were missing on 3 of the 4 sides of the print. To add insult to injury, there was a crooked white border visible on the bottom of the print. I'm not sure how anyone could possible have missed such a blatantly obvious quality control issue. I can only assume that they dont have any type of final quality control checks for their framing services.

TLDR: Mpix sent me the wrong person's prints on 2 of my last 4 orders. They ruined a christmas present by shipping a replacement framed print with crooked borders

I have ordered images from most of the online services, and MPIX quality is, in my opinion, the best that I have found. I only use the metallic paper with the luster finish for my prints, so I wouldn't be able to comment on the economy printing. The price is very fair in my opinion, not the cheapest, but cheaper than you would expect for the quality. I am a semi-professional photographer and do all of my own post processing, so I am not really interested in a lot of features on their website. I guess I can see how some people might not be completely satisfied with the site, as it is not as intuitive as some sites, but for my purposes it is easy to upload images and purchase prints.

In a nutshell, my review is based, not upon the website, but upon the quality of the work that they do as well as the turnaround time. To be able to place an order on Monday and get the images on Wednesday morning is fantastic. With expedited shipping at $12.59 I don't see how anyone could complain about that. I would not hesitate to recommend them to my closest friends and family...

I created a photo book several months ago. The overall image quality was good but the page edges were sticky, which I was not pleased with, but ultimately was not enough to complain for the price I received with a 40% off promo code - I just thought that the page quality was subpar.

Fast forward to now when I ordered another photo book, again with a good promo code, and the book came back with perfect, non-sticky pages. I realized at that point that the first book that I had ordered was completely faulty! When I contacted customer service to reprint my first book, they would only offer a 50% discount - only 10% difference compared to the 40% off promo I had originally used! Customer service was very inflexible in extending any more help - like free shipping - to help soften the blow of paying for a reprint of a book that was defective. I am a loyal customer who has bought photo books, prints, and cards from Mpix, and am very disappointed with the customer service the first time I have encountered a problem with the quality.