Nicholas B.

I've placed 4 orders with Mpix over the past 2-3 years. Mpix sent me the wrong person's photos on 2 of those for orders.

I recently placed an order for a framed print for a christmas present for a parent. I received the order around 3 days later only to find a giant framed print of some guy's wife and kids--complete with the person's name and address clearly marked on the inside packing.

I frantically tried to contact Mpix (concerned that my print would not arrive in time for christmas) only to find that Mpix does not offer phone support. In fact, they only offer email-based support to save money. Mpix failed to my emails over the next few days but did sent a replacement print overnight.

I received the correct replacement framed print only to find that the white border I selected for the print were missing on 3 of the 4 sides of the print. To add insult to injury, there was a crooked white border visible on the bottom of the print. I'm not sure how anyone could possible have missed such a blatantly obvious quality control issue. I can only assume that they dont have any type of final quality control checks for their framing services.

TLDR: Mpix sent me the wrong person's prints on 2 of my last 4 orders. They ruined a christmas present by shipping a replacement framed print with crooked borders