Marissa A.

We have always heard wonderful things about this company and finally decided to give it a try for our Christmas cards instead of Shutterfly... the biggest mistake we could have made. Although the card looked gorgeous online and there were no notifications the resolution of our photo was low, when we received it in person it was very unpleasing. The photo on the card was completely fuzzy. When I contacted the business they stated that although we didn't get notification, the resolution was too low, and the best they could do was try and print the card again on a different type of paper but there wasn't guarantee it would be any better. When I asked for a full refund they stated I needed to return the product, which was completely fine with me, but that I was responsible for shipping. How is this a full refund if I have to pay to return an unacceptable product? This experience was such a disappointment, and to top things off the shipping was way longer than stated on the website. Lesson learned. We are going back to Shutterfly.