After the most recent phone update, right before the holidays of course, I get an update, and my Samsung S7 Edge, is extremely glitchy. Ever since I paid it off, every update has contributed to my phone being close to unusable. I've been trying to hold out, but after the last update, my phone is junk. Verizon offers nothing for my phone, won't help you out any further because they don't have a promotion. I've been a customer of theirs for a really long time. No loyalty to their customers. Their recommendation is go into the store, and they "may" have a promotion they cannot offer, and the caviat is there could also be a long wait there. There is no way I'm the only one having this issue. Many people have seen these sort of issues from different devices from different manufacturers from the updates. Verizon has to be aware, and they are going to. Take advantage of you to sell you a new phone, which is going to be quite a bit more expensive than your current phone.