MorpheReviews 64

I ordered just one item (one pair of eyelash) in August 2021 and still today September 21,2021 I have not received my order. Also the Morphe Customer Care Crew is non-existent. I called the customer care line by which no one answered. I reached out via email several times - and just as well no response/ assistance at all. I will have to resort to other measures to get my money back since this company (from what I see) takes money but does not deliver its products. Very disappointing! Non-existent company/ customer department. Will never order from Morphe again!

Purchased on the 4/9/21 with a confirmation email being received minutes later and the money taken out of my account instantly. However I am yet to receive a tracking number. It doesn't look like they are going to be sending my package anytime soon if ever. Contacting customer service is useless, they said that I would receive my tracking number by the end of the week- last week. What a joke. I hope a lawsuit comes their way real soon.

I actually love Morphe products but their customer service is appalling. I placed an order and its been over a month and it's still not hear. I was told they'd send a replacement after waiting 2 weeks for a response from their customer care. No replacement has come. I was also told I'd be refunded the shipping. That also hasn't happened. They have the WORST customer service and delivery I've ever experienced. No product is worth the hassle and scam of this company! DO NOT BUY.

Morphe has a ton of makeup products at really affordable prices. Most of their items have great quality - their eyeshadows are super pigmented and creamy, really easy to use. I also love morphe brushes, they are super soft and have such great quality. Overall, I really enjoy using morphe products!

I ordered products on 7th June and delivery was supposed to be done in 2-4 working days. Today after one week when "I CALLED" them they are telling me there was a processing error and that's why I didnt get any updates. And now the two most important palettes I ordered are out of stock and they can issue me a full refund which they should anyway. Is this the resolution I should expect after all these days I waited and went through headache of contacting them thrice and for all the excitement I had to receive my long waited palettes? I made two of my friends bought it too and they received it in 2 days and I am the one suffering now.

The hair from the brushes has been falling off from the very start. Now the actual brush just suddenly fell apart and Morphe obviously doesn't take any responsibility since they have only 30 days return policy.

I love how affordable Morphe is- especially their eyeshadow pallets! They offer many dupes for expensive products, even their own beauty sponges. I love how you can purchase their products through their website and through other beauty retailers such as Beauty Bay (which makes it easier for customers outside the US).

Ordered 6 weeks ago, anything delivered.
I first wait for 3 week with no information, after contacting them they pretend to have made a mistake with the tracking number, i ask for a refund (the delay was already too long for me) but instead they have reshipped the package.
3 weeks later they admit to have lost the reshipped package, and ask again if i want a reshippment...
I had to ask a chargeback on paypal.
They don't pay attention to their customer, they don't listen them, for me this website is juste a scam
Order on amazon they have a way better client service

I've ordered from Morphe multiple times, and to sum it up, just hope you don't have any problems with your order. I was sent faulty brushes once (they were in horrible condition and frayed), and Morphe wouldn't exchange, refund, or send new ones. They also charge I believe $7 (shipping price) to send an item back, even if it is their mistake. I have avoided Morphe after these two experiences and don't expect myself to shop on their website again anytime soon. I recommend shopping in store if you have a location near you.

I asked for the cancellation and refund of my payment Only 2 days after my purchase, right when Morphe said will has a delay over 5 days for shipping my order, so as I payed for 2 days priority shipment, because I will leave the address after 3 days my purchase. After then I send emails every day asking to cancel my order and refund my payment. They not refund me yet and Today and after 12 days they shipped my order knowing that I will not be there anymore to receive it and after I asked for many times the cancellation. I still waiting Morphe refund me. The worst service I've ever had

Placed an order 14th December for a Christmas present. Received confirmation email. On 16th received another email saying order will be on its way soon. On 17th I get another email cheerfully telling me I've got a full refund. Only by checking the status of the order on their site do I find out they've cancelled the order. No explanation why.
When I call them, I am told they oversold the product so they've cancelled some orders. 8 days before Xmas. No offer of any apology gesture (like a discount for future orders). Almost everywhere else has sold out at this late stage, and the timeframe now makes a new order a gamble.
Appalling customer service.

I had accidentally ordered a double items and not even two minutes later i call to cancel the order but they tell me they won't know for sure if it'll cancel and so i ask okay can i add a discount code to the order? They say no. When just 5 mins ago they asked if i wanted to. It was on Thanksgiving so their warehouse was closed anyways yet they proceeded to send it out 2 WEEKS afterwards. So now i have to wait for it to come in, just to ship it back once it arrives :)

I avoided reviews from ACTUAL customers because morphe's website doesn't have overall reviews you have to go to websites like this. I usually never review items from online but this is serious, please stay away from morphe's website i called to have my order cancelled before it was processed and shipped out because the drop down bar put the wrong address in (the morning after ordering) and got no answer on the first two calls and first email then on the third call the woman was just a dumb bimbo who didn't have basic communication skills, even I get nervous calling people as I have phone anxiety because of past experiences like this; I could not understand the woman as she had a heavy stuck up brat tone in her voice and got very upset when I asked her to repeat herself. No I am not a Karen I am a teen in fact and this was supposed to be for my birthday but all I got was sass from a rude woman, she spoke to me as if I was a dumb child who stole their parents credit card to buy makeup and it honestly made me sick. I spent all day worrying and got so stressed knowing that all that money was going to be gone because they are ignoring my emails or giving me no help at all just repeating stuff I already know. It hasn't even been shipped out yet so they should be able to cancel my order so why are they refusing my offer? Absolutely revolting you spend money to put yourself through hell and then receive a broken palette that brings you no joy only disappointment and bad memories. FIX THIS NOW