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Morphe Reviews Summary

Morphe has a rating of 1.6 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Morphe most frequently mention customer service and tracking number. Morphe ranks 746th among Beauty Products sites.

service
25
value
21
shipping
24
returns
15
quality
18
Texas
5 reviews
42 helpful votes
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You Wont Regret It!
September 19, 2016

I've ordered multiple times from www.morphebrushes.com and they have never disappointed me! If your ordering makeup palettes - they come in a box with packing peanuts, WELL wrapped in a layer of bubble wrap, with a second layer of bubble wrap on the inside of the individual box as well. Brushes come with their own protective covering that you can reuse when you are traveling or taking your brushes somewhere. Shipping is on time, and they have great customer service. I love a company who stands by their customers!

Date of experience: September 19, 2016
Colorado
3 reviews
37 helpful votes
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After having one too many bad experiences buying make up brushes from amazon and hearing nothing but good things from beauty YouTubers, I decided to try some Morphe Brushes.

I spent forever checking out their extensive collection of make up brushes. I love that they have highly specialized brushes (like ones specifically meant for applying nose contour) that are broken down into categories (powder, foundation, contour, etc.). I also couldn't believe the prices. I found them to be extremely reasonable ($14 for a bronzer brush that would have cost me $36 at Sephora).

I placed my initial order, only to realize a couple days later that I had completely forgotten a few crucial items. I read their FAQ and saw that if you needed to make changes to an order, it must be done within 2 hours of placing it. Ugh. I saw that my order was still listed as unfulfilled so I decided to shoot them an e-mail. It never hurts to ask, right?

The next business day I received a reply telling me to call customer service as soon as possible to try and get my items added to my order. I did just that and found out that the order was currently being processed. Double ugh. However, all was not lost. The girl I spoke to gave me a 15% off coupon code and told me to go ahead and place a separate order. She had me e-mail her my new order number and gave me free rush processing so I could receive all my items at the same time.

Wow. I totally wasn't expecting that. I couldn't believe how helpful everyone was. They really went above and beyond. The only negative thing that I can think of to say is their processing and shipping time, but that's only because they're wildly popular. They work hard to try and keep up with demand.

Date of experience: August 16, 2016

About the Business

Morphe Cosmetics specializing in makeup brushes, brush sets, eye shadow palettes, and more! Create. Glam. Inspire


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