MorningSave

I was excited to try MorningSave since I used to love the old-school Woot, but this experience was a disaster.

2/3/25 – Placed order.
2/6/25 – Still "processing" with no shipment. Contacted customer service to cancel since it wouldn't arrive in time. They refused.
CS said they'd ship it anyway, and if I didn't want it, I'd have to refuse delivery. (What kind of policy is that?)
I asked again to cancel. No response.
Later that night, they suddenly generate a tracking number.
Next morning, I ask them to stop the shipment via FedEx (which they could do). They ignore me and repeat, "Just refuse delivery."
2/11/25 – Package arrives.
Now I have to waste my time going to a FedEx store just to return something I didn't want.

To be clear: I requested cancellation before shipment, which is a standard practice for reputable retailers. Instead of honoring my request, they forced me to 'refuse delivery'—which is not a customer-friendly policy. Anyone considering buying from MorningSave should be aware of this.

Absolute garbage experience. MorningSave = Never Again.

Did not send what I ordered. Would not refund the shipping charge. Their mistake yet charged me shipping of $8.95 for their mistake!

I recently purchased 3 pairs of BLENDJETS on 12/10 for Christmas gifting. They took my money right away and only shipped 1 pair. Customer service continued to delay me and made me wait until end of day 12/21 before they would assist. They refunded the 2 pairs that never shipped but that doesn't help me in this late hour. Buyer beware. I asked them to re-ship out the missing items and they would not. They just said to keep waiting.

Had a problem with a product. Emailed MorningSave, and was immediately taken care of within 48 hours. Communicated with Sean. He was great. Thank you 😊
MorningSave is my absolute favorite site to shop at. Always received great products, never cheaply made products! Unbelievably great prices & more recently, have really stepped up with customer service. Hassle free!

I have never been disappointed by the customer service at MorningSave. I have purchased numerous products and have overall been satisfied with purchases. But, on occasion I have had products that don't meet my expectations and some that actually were below standard by any measure
Each occasion Customer Service brought total satisfaction and consequently keeps me as a loyal customer.
Thank you MorningSave for hiring, training and retaining quality customer service agents.

I purchased 3 comforter from this company August 29 and still hasn't received them just got a tracking # Fed Ex received information August 29 and still waiting on the packages morning save took my money right away I've asked for a refund so I could by from Amazon cheaper and free delivery I had to pay 8 99 delivery from morning save buyer beware

I returned an item that did not fit on 11/20/2023 and had not yet seen a refund. Ashley W replied to my inquiry very quickly, expressed her apologies for the item not fitting, and asked for the tracking number on my return. I provided it and in no time she sent me an email stating that she issued a refund. I feel she is a great representative of MorningSave. Thank you, Ashley W.

I bought an I home autovac eclipse and after the 1st use it started to malfunction. I emailed customer service with a full detail of my problem. Sean from customer service was able to apply a full refund upon my item return. My email was answered right away. Thank You!

Received some items sold on site. Also received some items that appeared as "open items" (for example something that was offered as a 5 pc. Set but only received 2 and another item was offered as a 2 pack but only received 1) I still question the $120 value but was satisfied nonetheless at the $35 price I paid for the mystery box. Just IMO not a $120 value. Not based on morningsave's prices.

I placed an order for the spin brush with 4 mop heads and the earbuds. Everything went well until I received word my items were being returned to sender, due to not having my address. If I didn't have a correct address, why didn't Morningsave contact me, so I could update and reorder. I have ordered many times and Never had a problem. I can't understand why my items can't be resent to me when they arrive back at the office. I am very disappointed and refuse to order from them again. If I could give a zero I would do that instead. Their customer service was No help either. I didn't want a refund I wanted the items.

I frequently buy top merchandise from MorningSave at steeply discounted prices. They keep me informed about new products. The website is easy to navigate. They promptly ship the order.
I recently experienced a problem where a Phillips electric toothbrush was delivered by UPS but claimed to have not been received by my apartment building manager. After a few emails back and forth with MorningSave, they promptly credited my credit card for the purchase price. They are efficient and honest.

I sent an email inquiry on my order and the auto- response said they would respond in 1-2 business days yet I heard from Angela within 10 minutes! She gave me the tracking number and apologized for the delay! Excellent service!