I've ordered a number of items from MorningSave and I'm delighted with their products. On one occasion an item I received was defective and they immediately addressed my concerns and processed a refund. They are timely and professional. I'm now ordering Christmas presents from them for family!
I have ordered products from Morningsave for a few years. They have good prices and get the products out quickly. I recently had a need to contact customer service via email and they replied the same day. I had a issue with my product and just wanted to let them know but didn't expect much; however, I was immediately reimbursed and was treated so nice that I am a champion of MorningSave. We do not get this kind of customer service any more and it was a treat!
Thanks for the shout-out to our customer support team!
I had issues placing my order with the app, if this happens, just go online and log in, and submitted a help request. Sean got right back with me the next day! Nice to know they do actually care about their customers!
Hey Amy,
Thank you! We do care and I'm glad Sean got to help you out. :)
Morningsave.com representative helped me determine if my phone would work with a wallet charger. We went back and forth because I had several questions. I'm not that tech savvy. Lol I ended up buying the item. Looking forward to using it.
Hi Deborah -
I hope the charger works out well for you.
Thanks for the feedback!
I purchased a coffee brewer which had a leak issue and Taylor was very quick in helping me resolve it with no hassles at all! Because of this, I will definitely not hesitate to purchase again from Morningsave!
Hey Alejandro,
Glad we were able to patch that leak with great customer support!
The Magnetic Lashes I purchased were poorly constructed did not work as expected for me. Morning Save, however, promptly refunded my money with no argument. I would buy other things from them again because of this service.
I ordered two diffusers from this company. One did not work after we received it. The customer service department responded to me quickly and resolved my problem in a timely manner. Will order from them again.
Thanks, Sheri! <3
Granted I have only had to call once, but if this is representative of what I will get everytime, I'm impressed. Megan did an incredible job handling my issue with a product I purchased. No questions asked, she just took care of it! Thank you!
Hi James,
Thanks for the shoutout to Megan!
Do not order anything from this company. There is no way of contacting them if you are not satisfied with your purchase except by email. I asked for a return form & was told there are no returns on the product that I ordered. Now they won't answer my second email so I have no recourse and am out $60 for something I can even use. I don't think national television shows or anyone should be using them as advertisers
Hi Joy,
It looks like we were able to find your account and issue that refund in December. I hope that helped!
Purchased a product from MorningStar and had a slight problem. After 1 email my issue was solved ( less then 24 hours). Few other products I purchased were great buys. Special thanks to Sean the rep who handled my situation.
Hey James,
I'll make sure Sean knows you gave him a shout out. Thanks!
I have been very pleased with my purchases from Morning Save. High quality and low prices. The one time I had an issue, it was addressed right away very satisfactorily. A reputable business that makes shopping very easy without frustration.
Thank you for the lovely review, Rosemary. <3
Megan responded within hours to each email I sent regarding an order that was lost in transit. She went above and beyond by not only looking up tracking info and authorizing a refund--she even said that if the order ever arrived, I could keep it at no charge. You will not find many businesses that would offer this level of service in these days and times. I truly appreciate that her kind efforts turned what was a negative situation into a positive one, and I look forward to finding more deals on Morningsave!
We look forward to working with you again, Doris. :)
Sale a lot of great products. My family and I have purchased a lot of items. Awesome Crew, have questions, just email. $4.99... stop complaining, go to Post Office, smallest box will cost you at least $5.00. Ask anyone who owns their own business. Mediocre... keep on keeping on.
I ordered the wrong size, & all of my concerns were addressed in a timely manner. Morning save currently does not offer exchanges, however the return/refund process was clearly explained by email. In addition I was informed my checking account would be credited before the warehouse received the merchandise. How amazing is that? If you have any reservations about ordering from Morning save, rest assured, you will be in good hands with their customer service team.
Thank you for the review, Maria! <3
Thought the items were awesome, so I ordered, had a item I received that was damaged, however after speaking with customer service (Chad) the issue was quickly
Resolved. Made me feel safe purchasing from Morningsave.com. Also it is helpful in the beginning to know who holds your warranty, Morningsave or the manufacturer, of your product purchases. Thanks again (Chad) A+ customer service. I was relieved to find out I was warranted thru MS, Some manufacturers only care about making money off you! And not customer service.
Purchased a west bend stir crazy. Delivery was great but when opened up the package, the non-stick coating had a tiny scratch--this was from the factory. I contacted Morningsave and they responded same day, within hours. Sent them some pics and Morninsave will be sending out replacement. That was quick after sales service. Thank you Caitlin for the service
Thank you so much for the review, Ross!
Through no fault of this company or Morning Save the Post Office was a bit rough with my order so it arrived damaged. They also unfortunately were out of the product but gave me a prompt refund. They were prompt and courteous in all responses. Maybe I will get to try it later! Thank you for all your help.
Hey Pamela,
Thank you for the review. We appreciate it!
I feel cheated that so many tv shows are promoting this awful website and wish they would cease. The return process is the most ridiculous thing I've ever experienced. Its 2018, I should have to email Joe Smo to get my return "approved" and then email them the tracking number! It was expensive to ship back this stupid blanket also. It's been over a month and I'm still waiting on my refund.
I sent an email to Morning Save due to a product I purchased that needs assembly, but there were no directions included. Lilith is the customer service rep who was assigned my inquiry. From the first time she responded, I felt assured that we would get to the bottom of this. We have emailed back and forth 3 or 4 times; when it appeared that directions could not be found, Lilith issued a refund for the purchased product. I consider that "Above and Beyond" and I sincerely appreciate being treated so respectfully. Lilith is a good representation of your company. Kudos to her.
Customer Service is beyond horrible, not to mention unprofessional, l if you need to return an item. I will NEVER buy anything from this company again. I wish there was an option for zero stars.
This is the first bad review I have ever written. Congratulations Chad and Morning Save.
Overview
MorningSave has a rating of 3.9 stars from 795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 7th among Marketplace sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Aww, thank you so much for the kind words, and we're so happy we've been able to help!