Overview
Moon Magic has a rating of 4.2 stars from 683 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, high quality and many compliments. Moon Magic ranks 12th among Custom Jewelry sites.
Instant Feedback
Received a ring with a missing stone. Send an email and received a reply with a solution very quickly. They really made sure to fix the problem and send a similar ring since the old one was out of stock. Really happy with the customer service and would order again from moon magic.
I recently received my Crush On You ring from Moon Magic, and I couldn't be happier with it! The combination of Black Obsidian and Labradorite stones is absolutely stunning a perfect balance of mystery and magic. The contrast between the deep, dark black obsidian and the iridescent flashes of the labradorite creates a unique and powerful visual effect that catches the light beautifully.
The ring fits comfortably and feels elegant on the hand without being too bulky. The craftsmanship is excellent each stone is securely set, and the band has a sleek, polished finish that adds a refined touch.
Energetically, this piece feels grounding and protective thanks to the black obsidian, while the labradorite adds a mystical, intuitive energy. It's more than just jewelry it truly feels like a meaningful talisman.
Whether you're into crystal energy or just looking for a beautiful and high-quality ring, this piece from Moon Magic is a must-have.
Highly recommend!
Hello Anca Maria,
Thank you so much for your beautiful and detailed review! We’re delighted to hear how much you love the Crush On You ring. The blend of Black Obsidian and Labradorite is truly special, and it’s wonderful to know the craftsmanship and energy behind it resonate with you. Your words perfectly capture the magic we hope to share with every piece. We truly appreciate your recommendation!
Kind regards,
Moon Magic
An incorrect item was sent. The staff were most helpful, polite and professional. This is my second necklace purchased. I never take them off. Beautiful and long lasting!
Hello Jo,
Thank you so much for your kind words and understanding! We're sorry for the mix-up, but we're glad our team could make it right. It means a lot to hear how much you love your necklaces and continue to wear them every day!
Kind regards,
Moon Magic
I ordered a moonstone with gold clasp, I wore it everyday but unfortunately it broke, I lost some beads as well, I didn't know what to do since I am in the UK so I emailed for advice, they were absolutely fantastic and gave me a replacement for free, I am so happy to have a new one to cherish for longer, thanks again
Hello Sarah,
Thank you so much for sharing your experience! We're sorry to hear your original piece broke, but we're so glad our team could help and get a replacement to you. It means a lot to know you're happy with your new moonstone. We hope it brings you joy for a long time to come!
Kind regards,
Moon Magic
Moon Magic has a wonderful selection of beautiful jewelry in a variety of gems and metals. There are many unique designs and styles to choos from. I'll definitely be purchasing more items.
Hello Melanie,
Thank you for your lovely feedback! We’re glad you enjoy our selection and unique designs. We look forward to welcoming you back for more beautiful pieces soon!
Kind regards,
Moon Magic
My boyfriend had ordered me a ring and I loved it it's very pretty but one of the small stones had came out within less than a week of me having it. So he contacted the company they said to pick out another ring I really didn't want to pick out the same ring but I should have because the ring I picked out I'm not really happy with and I wasn't sure if I could send it back or not so I still wear the ring that has the stone missing because I really like that one. If if there's some way I could return the second ring that they sent and just get another one like the original one that would be great and I would be super happy about that.
Hello Michael,
Thank you for sharing your experience, and we’re sorry to hear about the issue with the stone. We want you to be completely happy with your jewelry! Please reach out to our customer service team directly so we can assist you.
Kind regards,
Moon Magic
I got the black onyx stacker rings. They are so elegant on my finger, i get so many compliments! I feel stronger and less negative. They definitely work!
Hello Heidi,
Thank you so much for sharing! We're thrilled to hear how much you love the black onyx stacker rings. It’s amazing to know they not only look elegant but also make you feel more empowered and positive. That's exactly what we hope for!
Kind regards,
Moon Magic
I have ordered several pieces from Moon Magic and am always pleasantly pleased with the quality, details, and the overall SHINE! I love my moonstone rings and necklace. I wear them all the time.
Hello Leann,
Thank you so much for your continued support! We're thrilled to hear how much you love your moonstone pieces. It means the world to us that you enjoy the quality, details, and shine. Wear them with love!
Kind regards,
Moon Magic
Unfortunately a ring of mine, which was a gift, had broken after a short time wearing it. I contacted Moon Magic to see what could be done. Unfortunately, but understandably it came under wear and tear but Inna, who I spoke to, was absolutely amazing and really helped me out during a super stressful time. They understood that it wasn't JUST a ring, it was sentimental, they went above and beyond to make sure they could do as much as they could to help & was always really quick with responses. Really grateful to Inna for all of your help, I really appreciate it so so much. Thanks again.
Hello Paris,
Thank you so much for your kind words. We're truly sorry the ring broke, especially since it held such sentimental value—but we’re so glad to hear Inna was able to support you during a difficult time. We’ll be sure to pass your lovely feedback on to her.
We really appreciate you taking the time to share this, and we're always here if you need anything else.
Kind regards,
Moon Magic
The page offers images of products with unparalleled beauty, and although the delivered product is still a good quality product, and similar to the one offered, it is not entirely the same.
Hello Mauricio,
Thank you for sharing your experience with us. We sincerely apologize for the delays and the inconvenience caused by the unavailability of the original item you ordered. Please know that we take quality very seriously, and we were unable to fulfill your order because the last available pair did not meet our standards.
We appreciate your patience throughout this process and are glad we could offer a gift card along with a discount for a future purchase as a gesture of goodwill. We understand how important timely delivery is, especially for special occasions, and we regret that we fell short in this instance.
If there is anything else we can do to assist you or improve your experience, please don’t hesitate to reach out. Your satisfaction is very important to us.
Kind regards,
Moon Magic
Perfect quality products, lovely handpicked and made. I love the items so much, its a real adding to my jewellery collection. Lovely friendly people.
Hello Melissa,
Thank you for your wonderful words! We're so happy you love the pieces and feel they're a special addition to your collection. Your kind support means the world to our team!
Kind regards,
Moon Magic
I love this brand. The gems are beautiful and their products are well-made. It is a bit pricey but definitely worth it. :) I'm addicted!
Hello Lizzy,
Thank you so much for your wonderful feedback! We’re thrilled to hear you love our brand and find our gems beautiful and well-made. Your support means a lot to us!
Kind regards,
Moon Magic
Moon magic makes beautiful, unique jewelry that I wear everyday! The quality is great, and the website is easy to use.
Hello Rebecca,
Thank you for your wonderful feedback! We’re so happy to hear you wear your Moon Magic pieces every day and that you enjoy both the quality and the shopping experience.
Kind regards,
Moon Magic
Very nice ring, like the picture, the floting collection is beautifull but also looks a bit delicat. I will take care, it is a ring to wear on special occasions.
Service has been perfect!
Hello Riet,
Thank you so much! We're happy to hear you love the Floating Collection and that our service met your expectations. Enjoy wearing your beautiful ring!
Kind regards,
Moon Magic
I am extremely happy with my new bracelet, it is just what I was looking for.
Hello Michelle,
Thank you! We're so glad to hear you love your new bracelet and that it was exactly what you were looking for. Enjoy it!
Kind regards,
Moon Magic
They had a beautiful jewelries and they deliver it on time.
Thank you very much, Moon Magic.
Hello Aldrie,
Thank you so much! We're happy you loved the jewelry and that everything arrived on time. We truly appreciate your kind words!
Kind regards,
Moon Magic
Terrible quality for the price. The hoop and stone feels incredibly cheap. This product is $55 but it looks like it would be $10 at most.
Hello Joanna,
Thank you for taking the time to leave us a review. We are really sorry to hear you're not satisfied with your purchase. Your feedback is important to us, and we'd love to make things right. Please reach out to our customer service team for further assistance.
Kind regards,
Moon Magic
Love the ring been looking at it a lot before purchase only wear on special occasions
Hello Deborah,
Thank you so much! We’re glad you love the ring. It’s wonderful that you’ve been admiring it for a while. Wearing it on special occasions makes it even more meaningful!
Kind regards,
Moon Magic
Beautiful ring exactly like they described it and the picture.
Hello Cary,
Thank you! We're so happy you loved the ring and that it matched your expectations perfectly. We're so glad you chose us again—enjoy your new ring!
Kind regards,
Moon Magic
Absolutely beautiful jewelry. Easy ordering. Not only looks good, it feels good.
Hello Wendy,
Thank you so much! We’re delighted to hear you love both the look and feel of our jewelry—and that ordering was easy too!
Kind regards,
Moon Magic
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.
✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging
Note from our founder - Laura:
Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our pieces are not just accessories, but soulful companions designed to resonate with your inner spirit while having a modern style.
Whether you're seeking enhanced intuition, greater self-love, or a confidence boost - our jewelry is created to help you flourish. Consciously handpicked and carefully crafted, each gem offers energizing properties to enrich and beautify your daily life.
We hope the radiant glow of our gems serves you as a reminder of the incredible magic around and especially within you.
Sent with love, from our hands and hearts to yours.
With Love & Magic,
Laura
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mandy,
Thank you for sharing your experience! We're sorry for the mix-up but glad we could make it right quickly. Your happiness means a lot to us, and we look forward to welcoming you back to Moon Magic!
Kind regards,
Moon Magic