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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I never received item, tho Modlily says it was delivered to my business address and left at the door. The problem is, this was a Tuesday afternoon, and our mail person ALWAYS brings the mail into the office right to my desk, as I sit right inside the glass door. I was charged insurance for this item, but Modlily will not refund me for an item I bought 2.5 months ago!
As a new customer of Modlily, I could not be happier with my purchases! The quality is good, the service was prompt, and the price was very reasonable. I am wearing one of the tops today, and I have received many compliments. I will definitely be a return customer.
DO NOT ORDER FROM THIS WEBSITE - NO WAY TO RETURN ITEMS - NO CUSTOMER SERVICE - SIZES ARE TOTALLY WRONG - RIP OFF SITE!
I love my new swimsuit and coverup from Modlily. The colors are just as bright and colorful as the pictures from the online catalog. The fit was perfect, especially as I am a larger size! I have recommended Modlily to family for their swimsuit needs.
I have ordered several things and I have been very impressed. Just ordered a dress for my daughters wedding. Her colors are orange and grey. Only site that I could find a solid orange dress and the perfect orange to boot. Thank you for your service.
At this point I have nothing positive to report. I am apalled at the obvious lack of communication with this company. I would like to know if and when my purchase was shipped. If it is still not shipped, i would like to know why.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Fit and style was perfect. Never owned such an amazing bathing suit! Excellent quality for the price. Going to buy another one!
Order two swim suits based on the sizing info on the site. One was a cute swim dress & boy short combo that I thought would be perfect for hiking & rafting, and another was a more traditional tankini. Swim dress fit fine, although there were some quality issues with incomplete & unraveling seams. I see, so I thought it was no big deal & I'd fix those, sit it was cheap. The tankini, however, looked like it was a child size! I had to check twice to verify that I'd order led the same size for both suits. Forget about returns or exchanges either, since I was told I'd be responsible for return shipping. Back to China? It would cost more than the two suits cost in the first place! Very disappointed, since I was excited to see lots of cute pieces on the site, but I've been burned & won't be shopping on this site again.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Sizes are Asian sizes and are too small for American women. So order accordingly. They are usually too short for me at 5'5" and not big enough in the shoulders.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
My wife ordered 3 swimsuits totaling $130.80. The credit card was rejected at first and the website popped a message suggesting to use paypal instead. That's when I walked in, and told her absolutely not. Then after sitting idle some time, she was prompted to re-enter the credit card and seemed to take it but never really came back with an order confirmation. THEN she read unfavorable reviews and tried to go back to the site and cancel less than 5 minutes after hitting the buy button. She got a major run around and no response or confirmation email. I looked at the 'pending' charge on the credit card and continued to monitor it. After 4 days it posted and I filed a dispute. Because they improperly billed the card as a recurring charge and I disputed it as a recurring charge that was canceled, the dispute was found in their favor as though I canceled a subscription of some sort after signing up. I called the card company after that (2 months later when getting the notice) and wanted to reopen the dispute as a merchandise not received dispute because after 2 months we never received anything from them. They could not for some reason dispute it again so the credit card company ate the charge only because it was an expensive annual fee platinum card. Why ever give your credit card info to a company like this? All they will do is rip you off. I just looked in my wife's email again for any confirmation email for this transaction and there are none, so I checked the spam folder and found tons of advertising messages from modlily that began coming a couple of days after this charge appeared. They were going to the SPAM folder on gmail as they should (Thanks for that Google!) but no message confirming a purchase.
Update, the merchant has posted comments on this thread 2 times asking for my order number to correct the issue, and I have replied 2 times reminding them that I never got an order number or any kind of receipt at all: only a recurring charge on my credit card so I provided them the reference number on my credit card statement and charge date and amount.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Unable to communicate with company via phone or their "submit a ticket" via their website directions after several attempts. Only wish to exchange items. Very disappointed in this lack of professional ethics.
I WILL NEVER ORDER FROM THEM AGAIN.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I am worried about my order that I placed two weeks ago I received a confirmation that my order was shipped and a tracking number and like most of the people who have been complaining when I enter my tracking number is states that the tracking number is unavailable I also sent a email to customer service which came back as undeliverable and tried calling the number on your website which was is not a working number.So with that being said how do I know for sure my order has shipped? How do I track my order if it was shipped? How do I reach customer service if I have a issue with my product?
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Received my swimsuit after a month of waiting, and even though it showed being an XL, it could've fit a 10 year old. My email was returned undeliverable. They are making a killing off Americans. DO NOT ORDER FROM THIS SITE...
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
They will say you can return an item, but check their website. There is NO area to initiate a return! When you complain to Paypal that you can't return it, Modlily will answer with an offer of 1/3 what you paid to settle the case. If you decline, as I did, they will tell you to send it back to them at their address in Hong Kong. Guess how much it costs to send something back to Hong Kong... well I'll tell you... it was 60.00 for a two piece swimsuit. The fit is awful, the fabric is cheap and I am stuck with it since it was 24.01 and I can't see paying 60 dollars to get 24.01 refunded to me.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Took one month to finally receive swimsuit! Tracking is a joke! Starts out then stops! Try calling customer support! Another joke! Have really given up!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I needed a formal occasion gown and since they are SO pricey, I turned to the world of online "cheaper" attire and hoped for the best. I was nervous spending $100 online in a shop with mixed reviews, but I got the item when it was promised, it looked exactly as I thought it would, it was very reasonable quality for the price and it fit just right. I had no difficulties with this order and, at some point, I might be brave enough to try ordering from them again!
I placed my order on April 12th, it is now May 19th and I still do not have the two swim suits that I ordered. They did not apply my coupon to my order instead they say I have a $4 credit for my next purchase. There will never be a NEXT purchase. SCAM, SCAM, SCAM.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Garment described as " mini dress" is not a dress at all unless you are 6 years old.
Fabric is cheap, actual colors are awful! Delivery was by courrier and had to pay $24.00 customs duty on a $24.00 top! Worst product I ever bought online! Never again!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Follow up to my review below. I have since returned my order with an RMA number they provided me to the address they provide to me and a tracking number I provided them, but the facility that they told me to mail it to is a storage unit and is not excepting my package from the United States Postal Service. This company is a complete joke. Do not ever order from these people. I'm sure my bank is having is have as hard time dealing with the situation as I am. Run run run run far away from Modlily!
Order number MM**************
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.