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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Returns
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Customer Service
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Do not order from Modlily. If I could give them zero stars I would. I ordered from their online site April 9 and I am still waiting for my order to arrive and it is May 18. You do not get a person in the live chat. It is automated responses. They do not care if you get your product or not. The tracking number is bogus! They sure charged my charge card immediately. BEWARE!
Do not do any business with this company. They are not what they appear to be. When they tell you that your item will ship within 5 days they set it in "Preshipping" for weeks on end so it generates a tracking number and because it has a tracking number they won't do anything for you.
They do not answer any questions or concerns and the number they list to call overseas does not work. There is NO way for you to get a refund, to file a complaint or at this point even receive your order.
BE VERY CAREFUL!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
It is the fastest and cheapest online fashion store. Great price, great shipping, great quality. Especially my order arrived just on time for a special occasion. Nothing but compliments!
I fell in love with this site when I came crossed it by mistake. A wide range of fashion womens clothing at lowest and reasonable price. I would like to recommend this site to all my friends and friends.
Delivery times are super fast! I received my order within 3 days. Great customer service, and fast, free shipping with every order. It is always a pleasure to shop.
I was very disappointed when I received my merchandise. First it took almost a month to arrive. No one will answer at the number that is listed.
The skirt was a size 14 and when it arrived... it was
Very small.
Also description of cotton material,
But polyester. I will never order from them again.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I have ordered four Modlily swimsuits and have never been disappointed. The fit is true to size and good quality. I've got my eye on one more and will order it soon!
My order is taking FOREVER to be delivered to me. I will NOT be ordering from Modlily again! My order is taking FOREVER to be delivered to me. I will NOT be ordering from Modlily again!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I wish I would have read reviews before I ordered. It appears the order comes on a slow boat from China! Rediculous! It's been almost a month and my tracking doesn't even have it in the United States yet! They have their money! Now, what if it doesn't fit! I can already see there will be no return and refund. I love the styles of clothing they have but it appears too risky to order. I'm sticking with Amazon from now on.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered a suit and received a confirmation but it's been almost 4 weeks now and I've yet to receive it.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Modlily is the place to go wether you are looking for classy, comfortable, or night out type of outfit. I've ordered about 5 times now and am impressed by the quality for the price
Love the swimmers, good quality and fit. I am so happy with them I will be ordering two more pairs to take on holiday.
It's been a month and half and i still have not received my order. Order ships from China. Customer service times are nighttime a.m. hours.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
One needs to 'jump' thru many 'hoops' to get an answer from Modlily. They do not answer phones, no reply to emails, difficult to communicate with Modlily.com.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered two bathing suits, shirt and jewelry. One of the bathing suits isn't even sewn on the seam. I am 5'5 and i weigh 135 I ordered a size XL shirt and it is tight. The shirt is a pretty shirt, I seriously could have bought nicer earrings at a dollar store. My order number is M**************
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered 2 cute swimsuits from ModLily. I did not check out the reviews beforehand, but after I noticed the shipment seemed stalled in China for 2 weeks, I was concerned. Then I read the reviews and panicked a little. I contacted customer service and received a response within 24 hours letting me know that the tracking would not change until the package entered the US. I received my package 2 days later, though - total of 3 weeks, which is pretty average for something coming from China. The swimsuits are as described, but a little small. As I was in between sizes really, I should have gone up a size I realize, but they will work. After reading all the negative reviews, my advice is to understand what you're ordering - it's cheap and it's coming from China. Going in with those expectations, you shouldn't have a problem.
Please take your money elsewhere. Clothes are cheaply made with material that I can't explain. Feels like slimy paper is the best I can describe. Their pictures are deceiving. Bought two dashikis and the material is the worst. I should have paid attention to the reviews but was sold on the pics. DON'T do it
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Although it took about a month the order came and fit perfectly. Long as your not in a hurry I would order again
Non existence customer services. No return. In consistent sizes. I am still waiting for them to send me a return label.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
It costs as much to return merchandise as what the item costs. You find this out later. Everything is at least two sizes too small. If you went thru PayPal and you hope to get your money back, don't open a dispute. Insist Modlily give you your money back. Send it back and pay the crazy postage to China, then, and only then, contact PayPal for return postage. The area you have to go to is well hidden on PayPal, but if you find it, send shipping information, and hopefully you get it back.
I was not so lucky. I opened a dispute. I paid for return postage thinking PP would give it back to me, Modlily coerced me into closing the dispute, now PP says I can't "re-open" a Claim! I'll be lucky to see a refund. Don't rate Modlily at the end of their claim site either. That automatically closes the claim you have against them! They sure know how to fleece the Americans! PayPal is no better.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.