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business logo of Modlily

ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Texas
1 review
0 helpful votes
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Good services
September 13, 2017

I recently submitted a ticket to find the help of this seller because my order was never received even it showed it is delivered. Since contacting them, I received a reply and also they refunded my money. The representative was very nice and my refund was funded quickly.

Date of experience: September 13, 2017
Florida
1 review
0 helpful votes
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I am very pleased
September 13, 2017

I have ordered many items from this shop, dresses and jewelries. Overall I am very pleased with the quality of the items. The shipping time is reasonable and the prices are quite reasonable too. Overall I am delighted to order from this site.

Date of experience: September 13, 2017
Ohio
1 review
0 helpful votes
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The price is good
September 13, 2017

I'm in love with this page. Everything I order look the same as the picture and the shipping time was excellent. Totally recommend it. The price is super low.

Date of experience: September 13, 2017
Arizona
1 review
0 helpful votes
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Their products are genuine and the prices are super great. Their customer service both before and after buying anything is out of this world. Their products are endless. It's very easy to find something you love.

Date of experience: September 12, 2017
Pennsylvania
1 review
0 helpful votes
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I am in love with these shorts I purchased and the mermaid tail blanket. The other 3 pairs of shorts ran a little small, and I was a little unsatisfied. However, the customer service was top notch and quickly resolved all issues for returns. Looking forward to getting new items from here.

Date of experience: September 12, 2017
Florida
1 review
0 helpful votes
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I love shopping here. They have great quality, great prices, great products and different sizes of clothing for all types of people, their shipping speed is very good and excellent customer service team.

Date of experience: September 12, 2017
1 review
0 helpful votes
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Nice service
September 12, 2017

Have nice products to select from and customer service is great and really nice. Although some items take awhile to get to its destination, overall had great experiences

Date of experience: September 12, 2017
California
2 reviews
3 helpful votes
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Modlily is a Ripoff Site
September 11, 2017

Do not purchase anything from Modlily. They are a bunch of ripoff artists. Yes, their ads are great but their products are all very, very shoddy. Very poor craftsmanship, very cheap material, and their sizes are unpredictable. I purchased some of their stuff as a surprise for my wife. She did not like any of it for the above reasons and it has been a nightmare trying to get our money back. They promise an easy return but give you one hoop after another. It is not easy nor a happy experience. Modlily is a ripoff waiting to happen. Do not do business with Modlily.

Date of experience: September 11, 2017
Sofia M. Modlily Rep
over a year old

Dear Royce S,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Virginia
1 review
0 helpful votes
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The fabric is good
September 11, 2017

My garment arrived well within the suggested time. The fabric is good and the workmanship is excellent. The sizing is a bit on the small side, so I chose the next larger size for my second order placed yesterday.

Date of experience: September 11, 2017
North Carolina
1 review
0 helpful votes
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I enjoyed the servic
September 11, 2017

I enjoyed the service, and received very well package. The objects were exactly as described, I feel satisfied to make new purchases in their store.

Date of experience: September 11, 2017
California
1 review
0 helpful votes
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Love this shop
September 11, 2017

I like to order from this shop as their price is reasonable and above all the customer service is excellent! They always reply me very quickly and help to solve my problems promptly!

Date of experience: September 11, 2017
Virginia
1 review
2 helpful votes
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I ORDERED A BATHING SUIT LAST MONTH WHEN IT WAS RECEIVED THERE WAS NO FORM TO FILL OUT AS I HAD TO RETURN SUIT DID NOT FIT AND WAS NOT PLEASED WITH MATERIAL. I SENT A LETTER WITH INFORMATION FROM PACKAGING HAVE NOT HEARD A WORD ABOUT IT SINCE. PLEASE CHECK INTO THIS FOR ME. THANK YOU. PLEASE ADVISE ME BY E-MAIL IF PKG. WAS EVEN RECEIVED. THIS IS MY 1ST EVER PURCHASING ANYTHING ON LINE AND I AM SO DISAPPOINTED.

Date of experience: September 10, 2017
Sofia M. Modlily Rep
over a year old

Dear Eileen B,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

District of Columbia
1 review
1 helpful vote
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I ALWAYS start by Googling every company name. It had 4 stars on the first page of reviews so I went with it. I received 2 bathing suits. NEVER liked the S, M. L, XL on bathing suits since I am a large chested woman with an average bottom half. The top part of both are EXTREMELY small. Both half fits great. WELL... having the same issue with UNDELIVERABLE emails. Had I know it was coming from China... well say no more. VERY DISAPPOINTED and I loved the bathing suits

Date of experience: September 10, 2017
Sofia M. Modlily Rep
over a year old

Dear Tami N,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Canada
2 reviews
0 helpful votes
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Swimwear
September 8, 2017

Bought long tankini swimwear and it fits its perfectly. Arrived early as well bonus. Never had any issues and very easy to order.

Date of experience: September 7, 2017
Canada
2 reviews
6 helpful votes
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I received a small sized item and when I attempted to try to return it thru Modlily customer service, I was met with UNDELIVERABLE emails.
After which I checked other customers responses and found they experienced the same UNDELIVERABLE emails.
Since then I've come to notice everything comes from China, which was never promoted in their website. I find that to be false advertising & misleading customers. Especially when it came to returning an item & receiving a full rebate; which I learnt is half of what a customer paid. Very very DISAPPOINTED.
I am going to UNSUBSCRIBE from this wedsite immediately.
Unsatisfied Customer, Geraldine R.

Date of experience: September 7, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

California
1 review
0 helpful votes
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Good product
September 7, 2017

Skirt was really OK and flattering on my legs. Really nice to put it on. Overall this was a really good buy. Great material not thin but not thick. I got lots of compliments. Even decided to order two more in red and white! Don't pass on this, you'll regret it!

Date of experience: September 6, 2017
Illinois
1 review
0 helpful votes
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Perfect! Perfect!
September 7, 2017

This was the perfect outfit for my cousin's all white party. I purchased a size medium and I really could have purchased a small because the it has great stretch material. Everyone loved it! I can't wait to wear it out and I most definitely will be ordering another before it gets cold...

Date of experience: September 6, 2017
Pennsylvania
1 review
0 helpful votes
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So good
September 7, 2017

This was my very first time ordering anything clothing here. I ordered a small because I wanted the clubwear fit. IT FITTED AMAZINGLY! I cannot wait to wear this out and dress sit up. It can be worn for casual or outerwear! I will be ordering the black set really really soon! Shipping was hell of FAST! A Bang for my buck!

Date of experience: September 6, 2017
New Jersey
1 review
0 helpful votes
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So many compliments!
September 5, 2017

I ordered a small. Perfect! I have like six of them now and wear them all the time - with sandals or heels or dressy flip flops or big earrings or fun necklaces. I get compliments every time I wear this dress! It looks and feels so comfortable. Have fun, ladies!

Date of experience: September 5, 2017
Alabama
1 review
0 helpful votes
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I ordered a medium and is a bit large but if you are looking for an oversized shirt, THIS IS THE ONE! It fits a little larger than expected, but the color is fantastic and the fabric is very nice for this hot weather. Great dress for girls with curves!

Date of experience: September 5, 2017