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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Wisconsin
1 review
0 helpful votes
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I LOVE this dress.
September 19, 2017

I LOVE this dress. The material has a nice stretch to it, so it fits your curves nicely We were late to order so had to have shipped overnight. Item was delivered as promised, in ready to wear condition. Fit is perfect. Detail is fabulous, all the way around the dress. Very very authentic. Adorable! Highly recommend!

Date of experience: September 19, 2017
New Jersey
1 review
0 helpful votes
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I absolutely love it! It is made very well and had nice detail. But it has a wonderful design that hides many trouble spots (bust, tummy, hips). On this dress it's really nice. Subtle but classy and just what I needed. Makes it look and feel sexy. Came nicely packaged and fits as expected.

Date of experience: September 19, 2017
Nevada
1 review
0 helpful votes
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Good quality
September 19, 2017

I wasn't expecting much for the price, but I was pleasantly surprised with the quality of this dress. I'm borderline Medium/Large so I usually error on the side of caution and get a large. It fit well and was not too baggy; I am very happy with the purchase. It is made of a stretchy fabric so will stretch with you. It was a very comfortable dress. I received so many compliments.

Date of experience: September 19, 2017
Iowa
1 review
1 helpful vote
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Fantastic experience!
September 18, 2017

Comfortable, relaxed, and got all the help I needed. They were very easy to talk to and always ready to answer questions. They were very professional and went above and beyond! :) And the product sizing was perfect, design is exclusive, the material was great. Fantastic experience!

Date of experience: September 17, 2017
California
1 review
0 helpful votes
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Much Recommended!
September 18, 2017

Modlily.com is my best choice for online female shopping. The product was actually as described in the specification and pictures, and excellent in quality in terms of fabric. Being budget conscious, Modlily was perfect for me as their prices are extremely economical for the kind of product they offer.

Date of experience: September 17, 2017
Illinois
1 review
0 helpful votes
Follow Anzhelika O.
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Just received my first order from Modlily and after reading all reviews I'm happy to say, you're wrong. Maybe I got lucky, but I purchased 4 items which are lovely, delivered in 4 days, and I'm super fussy. Great fit, well cut. Trendy fashion at affordable prices. What can I say?

Date of experience: September 16, 2017
Ohio
1 review
0 helpful votes
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Awesome online shop
September 16, 2017

At first I was pretty sceptical about Modlily since I had never heard of it before, but I ordered a black dress from there website. After receiving the order confirmation email, it took about 6 days to get here! I was so pleased that it had arrived! The dress fits PERFECTLY, the quality is good and now I am wearing the dress to prom!

Date of experience: September 16, 2017
Oregon
1 review
0 helpful votes
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Happy customer
September 16, 2017

I read some nasty reviews about this company. I am really glad that not only did they resolve my problem... but they also understood the urgency of my order and helped me to some extent. I received my items in a timely matter and I loved each piece. The quality was great, especially for the price. I was very happy with the service I received. Sometimes it's best not to read reviews.

Date of experience: September 16, 2017
Australia
1 review
1 helpful vote
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Great!
September 15, 2017

Got my 2nd swimsuit & its better than the first. Feel sorry for people who have not been happy with their purchase but I am very happy. Might even order a 3rd! If my husband lets me..

Date of experience: September 15, 2017
Oklahoma
1 review
0 helpful votes
Follow Yuliya K.
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I really enjoy shopping with Modlily. They always have the latest looks, within my personal budget. The quality of the items are usually pretty nice as well. There are a couple of issues they could improve on. One issue is providing more accurate sizing on individual items. I dislike having to return items, because of sizing. I also wish they would offer more plus and petite (skirts and dress) options in the exact same style they already offer. These two issues aside, I look forward to shopping with Modlily again.

Date of experience: September 15, 2017
New York
1 review
0 helpful votes
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Affordable and good quality
September 15, 2017

I have ordered twice from this online shop and both times I had an awesome experience. The items arrived on time and the quality of the clothes is really good. And customer service is very sweet if you have any issues! Very happy definitely ordering again. Affordable and good quality! HIGHLY RECOMMEND!

Date of experience: September 15, 2017
California
1 review
0 helpful votes
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Love them
September 15, 2017

This company is wonderful. Shipment was faster than I was expecting. They take care of your questions. Great service and fashionable clothing! 3 shirts were amazingly cute. Great quality clothing. I love shopping here! :) I have bought dresses skirts tops and bottoms in another order. Love them!

Date of experience: September 15, 2017
West Virginia
1 review
0 helpful votes
Follow Anastasiya G.
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I'm a happy customer, perfect customer support, the products are of very good quality, delivery times are respected! It took a few weeks but it was worth the wait! I love what I got. It is one of the companies that can deliver without problems. I'm super happy and I will buy again!

Date of experience: September 15, 2017
Minnesota
1 review
0 helpful votes
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Awesome clothes great price
September 14, 2017

I always shop here! Modlily has the best and latest styles at amazing prices! There are so many options to choose from and it is so affordable! I can always find something I want on the site at a better price than anywhere else. It amazes me how great the quality is for the price I'm paying! Me and my friends love shopping here!

Date of experience: September 14, 2017
Texas
1 review
0 helpful votes
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Wonderful and affordable
September 14, 2017

I've been shopping in Modlily, for over a year already. The quality of the clothes its always good and it's very affordable, to make it even better theres reviews in almost all the products so its easier to shop and pick the right size. My shipment always comes in time, usually in 3 week. Modlily is my favorite stores!

Date of experience: September 14, 2017
California
1 review
0 helpful votes
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Great price, nice materials
September 14, 2017

I shop for my teen daughter's clothes on Modlily. We've been very happy with the price, material and cut (the way the clothing fits - it's geared for taller, slimmer bodies). The only complaint is the delivery time, it just takes a little long time so you better not be in a hurry to receive the items.

Date of experience: September 14, 2017
Missouri
1 review
0 helpful votes
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Great Customer Service
September 14, 2017

When we received the clothes from Modlily we were in awe, they were wonderful! The items were nice and materials were acceptable for the price you pay. I was satisfied with customer service! Customer service is amazing and you can easily ask questions and they will respond to your message the next day.

Date of experience: September 14, 2017
Iowa
1 review
2 helpful votes
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Very disappointed!
September 13, 2017

Wish I had done more research before I ordered. I only ordered because the website made it sound like no hassle returns. I received everything I ordered but nothing fit right and contacted them immediately to process a return. Received an email back offering a 50% refund if I would just keep the product. In the same email it said that if I was not wanting to keep the items they would send me an RA number and the address to use for returning. I responded right away that I wanted a full refund. I have not heard anything since. There is no phone number to call or email to try to be in touch with them. I'm sure they will say I have waited too long. I have been trying weekly to get this resolved but I don't know how else to proceed!

Date of experience: September 13, 2017
Sofia M. Modlily Rep
over a year old

Dear Elise G.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Michigan
1 review
0 helpful votes
Follow Anfisa B.
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I really love shopping in this seller. Good quality things plus fast shipping. I've been shopping with them for over a year now. Very satisfied. Lots of cool stuff for such an affordable price!

Date of experience: September 13, 2017
California
1 review
0 helpful votes
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Just received my products. I had ordered jewelry. The quality of each and every product is very good. The designs are trendy and unique. The website also keeps updating stocks very often. My package took exactly 2 weeks to reach me, which is fast considering the shipment is from China. I am very satisfied and will definitely order again.

Date of experience: September 13, 2017