Sitejabber Website Reviews and Complaints
business logo of Modlily

ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Pennsylvania
1 review
1 helpful vote
Follow Mame M.
Unfollow Mame M.
Share Review
Report Review

Such an amazing site
September 27, 2017

I really love Modlily.com and I dont understand why people have problem with such an amazing site here you always gets amazing products at much lower price than market I recently ordered a pink jacket from Modlily.com and truly I gets my tracking number within day and my item delivered just in ten days for that I truly thanks to Modlily.com you give me such an amazing services. Modlily.com understands what customer wants.
I have great experience to shop with Modlily.com and I love to shop here again.

Date of experience: September 27, 2017
Illinois
1 review
1 helpful vote
Follow elizabeth e.
Unfollow elizabeth e.
Share Review
Report Review

I love the options of clothes and the quality of the clothing. My order came in a few days after I ordered online. I was amazed by the fast service. I highly recommend buying clothes from this website because of the quality and the pricing. Good quality clothing and cheap prices are hard to find but at Modlily that goal is achievable.

Date of experience: September 27, 2017
Wisconsin
1 review
2 helpful votes
Follow Terri R.
Unfollow Terri R.
Share Review
Report Review

Still waiting for my order
September 26, 2017

My account was charged weeks ago, still haven't received my order. Wonder if I'll ever get it? Never had a site that didn't even start shipping until the check had cleared. This is the first time I ordered

Date of experience: September 26, 2017
Sofia M. Modlily Rep
over a year old

Dear Terri R.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

California
2 reviews
1 helpful vote
Follow Vicki B.
Unfollow Vicki B.
Share Review
Report Review

Very Happy!
September 26, 2017

I have purchased from Modlily a few time and love all the products, I get compliments every time I wear one. I did receive a top that didn't fit one time... they told me to go ahead and keep it and the sent the correct size, can't ask for better customer service than that. The only thing I don't like is how long the shipping is but coming from China means customs and they take forever!

Date of experience: September 26, 2017
Nevada
1 review
0 helpful votes
Follow Kevin K.
Unfollow Kevin K.
Share Review
Report Review

Amazing sales
September 26, 2017

I am in love with Modlily.com! They always have amazing sales going on and adorable clothes for every occasion! All their clothes are cute, classy, and there is such a wide variety of options for every girls style. This is for sure the first place I go to do my shopping. At such amazing prices its truly hard to beat (even against all the name brands out there). I love sharing the site with all my friends. They ship fast and are by far my favorite site to shop!

Date of experience: September 26, 2017
Florida
1 review
0 helpful votes
Follow Maame M.
Unfollow Maame M.
Share Review
Report Review

Stunning detail
September 26, 2017

I ordered a gorgeous pink dress form this site, and it is just beautiful, even better than the pictures! The detail is stunning, it fits perfectly and it was such good value. Free shipping, and arrived pretty quickly too. Highly recommend this site, I'll definitely be back!

Date of experience: September 26, 2017
New York
1 review
0 helpful votes
Follow Lacey L.
Unfollow Lacey L.
Share Review
Report Review

Highly qualitative product
September 26, 2017

After reading some reviews I got shocked! Why they posted negative feedback I just can't understand. I ordered a blue necklace for my younger sister and they sent more than I wanted. Price was so good and highly qualitative product. My sister is so happy by taking this Necklace. Thank you, Modlily for your great help. Definitely I will purchase more from you :)

Date of experience: September 26, 2017
Colorado
1 review
0 helpful votes
Follow Jessie J.
Unfollow Jessie J.
Share Review
Report Review

I've ordered from Modlily in the past and I feel like they have improved their service over the few years greatly. The shipping is fast and I love the quality and price of the products. I ordered a thick geometric print cardigan and a leather jacket and I'm glad I've spent reasonable money on a product I love. Definitely one of my main online stores to order from!

Date of experience: September 26, 2017
Washington
1 review
0 helpful votes
Follow Oksana Z.
Unfollow Oksana Z.
Share Review
Report Review

Shipped quickly
September 23, 2017

The material is nice, a thicker but not uncomfortable stretchy cotton. Can't believe the price for what I got, happy with my purchase. Slim through the waist and flair just like the picture. Super sexy, you will love. Delivery was fast

Date of experience: September 23, 2017
New York
1 review
0 helpful votes
Follow Alena P.
Unfollow Alena P.
Share Review
Report Review

Excellent items
September 23, 2017

I have a wedding on a cruise that I need to go and we have to wear yellow, red or blue. I took a chance and ordered this dress because it looked cute and the reviews were great. This dress did not disappoint! It's cute and comfortable and is perfect.

Date of experience: September 23, 2017
Linda W.
California
2 reviews
1 helpful vote
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

Zero customer service.
September 22, 2017

Unable to even get password changed or try to get refund. No contact info that works terrible website, horrible quality product

Date of experience: September 22, 2017
Sofia M. Modlily Rep
over a year old

Dear Linda W.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Washington
1 review
0 helpful votes
Follow Ira A.
Unfollow Ira A.
Share Review
Report Review

BEAUTIFUL!
September 21, 2017

This is a really pretty dress. Would wear it everyday if I could. I ordered a small I"m 5'5" small bust(32AA) with short torso and long legs so the small works I can see if you have a bigger chest it would be difficult to get into it since there's no zipper or buttons and no stretch in the material. Be prepared to get lots of compliments.

Date of experience: September 21, 2017
Washington
1 review
0 helpful votes
Follow Ira Y.
Unfollow Ira Y.
Share Review
Report Review

Same as picture
September 21, 2017

I just received this dress today for my niece, and I was worried it wasn't going to look the same as picture, I read some reviews before ordering about the material being costume like and it's nothing like that, costume material is stretchy and cheap looking and this dress was absolutely beautiful. My daughter is thinner than my niece and it also fit well, it all depends on your body as well.

Date of experience: September 21, 2017
New Jersey
5 reviews
9 helpful votes
Follow Patricia C.
Unfollow Patricia C.
Share Review
Report Review

Good Value
September 20, 2017

A nice selection of fashionable clothes and fast customer service. Beware that clothes may run a bit small ("Asian sizes".)

Date of experience: September 20, 2017
Sofia M. Modlily Rep
over a year old

Dear Patricia C.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
1 review
0 helpful votes
Follow Natasha M.
Unfollow Natasha M.
Share Review
Report Review

Love it
September 20, 2017

I love this dress. It arrived today. I immediately pulled it out and tried it on. I purchased the X LG after reading the reviews. -Soft and very comfortable. The length is perfect! The material is thicker than t-shirt material. It is a great value for the money. I am going to purchase another one in a different color. Very cute! I highly recommend it.

Date of experience: September 20, 2017
New York
1 review
1 helpful vote
Follow Ira A.
Unfollow Ira A.
Share Review
Report Review

Its cute
September 20, 2017

This outfit look quite stylish. Makes for a great fall dress. Very cute and flattering. I usually wear a small or medium, and I got the medium; it fits perfectly. I wear as a dress the fabric is good quality, Thick quality material. Especially for the price. Definitely recommend this dress!

Date of experience: September 20, 2017
California
1 review
1 helpful vote
Follow Marina G.
Unfollow Marina G.
Share Review
Report Review

Good Winter Dress
September 20, 2017

It is a nice dress. The fabric is soft, the color is stunning, and the fit is divine. It does have a lot of stretch which is nice. The color is nice, but more flat rather than glossy. I have worn it twice so far and had a lot of nice comments about it. I ordered us-xl i'm tall 5'9". Its comfy cozy and lovely, especially for the price. Delivery was super quick. Go on! Buy it already... in several different colors you wont regret it!

Date of experience: September 20, 2017
Georgia
1 review
1 helpful vote
Follow Dina K.
Unfollow Dina K.
Share Review
Report Review

Great dress
September 20, 2017

I really liked this dress. I usually range between a small and medium. After reading other reviews, I ordered the medium and it's a great fit. It's loose enough to be casual and tight enough to be form flattering. The material is also way thicker, which I'm happy about. I was worried it would be that cheap, thin material that stretched out after 2 minutes of wearing, but that's not the case. I plan on ordering in several more colors. Will look great with boots and tight come fall!

Date of experience: September 20, 2017
Australia
1 review
0 helpful votes
Follow Lisa P.
Unfollow Lisa P.
Share Review
Report Review

Great site.
September 19, 2017

I found this site from a recommended Facebook post and I love it. So many things I want to buy, just need the money. In all seriousness I will shop on this site forever now. Keep up the great work.

Date of experience: September 19, 2017
Utah
1 review
0 helpful votes
Follow Vera B.
Unfollow Vera B.
Share Review
Report Review

Great dress!
September 19, 2017

I was thrilled when I received the dress ahead of schedule. It was perfect for the event I was attending and I received many compliments. For the price, this is one of the best deals I have ever gotten. The dress will last a long time. It is not cheaply made and the craftsmanship is excellent. I am so glad I went to for Website this purchase.

Date of experience: September 19, 2017