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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I ordered a top from this company, which took about five weeks to arrive. When it finally arrived, the quality was astoundingly poor and it ran about three or four sizes too small. The material was so thin and cheap it was like tissue paper. The company is uncommunicative. I have filed a claim with PayPal asking for a full refund, and they company replied with an offer to return 50% of my order (?). I refused and said I want 100% refund plus return postage and they have not replied through PayPal yet, and this is about five days later. I will never do business with this company again.
Although the styles and colors are different from the usual choices, the delivery time is ridiculous! Almost a month from order date.
Sizing fits the lower end of the sizing chart (i. E., size M fits 8-10). Im more a straight 10 so 2 of my 4 items were too small.
Overall, for price & selection I was pleased. Hopefully the 2 items I kept will launder well so they arent a once & done, but I am a little worried.
Are think they are great for the price you pay, you won't get them overnight, differnt that you don't find in shops i have not been disappinted yet
Horrible quality clothing, takes forever for your order to come, 2 out of 4 items sent were the wrong size, return policy is a nightmare. Wish I had done more research on this company before I waste my money.
Dear Peggy S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Put in an order a month ago and still have not received my order! This is bad business. I liked the styles and was waiting on my order to check it out to order more. But didnt come!
Dear Pam P.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
We will then help to find out your order.
Excellent styles, quality fabric and generous fit. I will order from them again. The delivery was surprisingly quick. I can recommend them.
Only thing wrong with it Im tall and the leg length was even too long for me had to take it up but rather it too long as too short but a lovely fit more than happy with it
I ordered a top on Nov. 29. It is Dec. 24 and I have not received shipping info or the merchandise. Luckily I used Paypal so I think I can get my money back if this is a scam.
Dear Christine W.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
We will then help to find out your order.
I ordered a coat. The fabric was poor quality and puckered... threading was coming out of the sleeves and the button holes were too small for the buttons to fit, as another reviewer mentioned. If you try to make a return, they just try to offer to refund half of the cost and let you keep the item. I will never wear this and the item was defective, As my husband explained after his experience traveling to China for work... they willl still make money if you only order from them once and they keep half your money. These items cost very little to produce. They will just keep taking money from suckers until they have to change the name of the company and open a different store to bring in new suckers. Avoid them at all costs.
Dear Christina M.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Despite the bad reviews, I've been tempted many times to order from one of the cheap online Chinese clothing companies because their styles are terrific. In a weak moment, I decided to give it a try and ordered a coat from Modlily, willing to wait the month or so that it takes to arrive from China. All I can say is, you get what you pay for. Unlike the softly draping material in the online photos, the coat material was a very cheap stiff fabric that stuck straight out. The buttons were different than in the picture, and three of the buttonholes were too small for the buttons to go through. There was a large gap between the two halves of the sweater collar, so it was impossible to button it without making the top of the coat bunch up. So the coat is not wearable, and it's not worth the hassle of trying to return it. I strongly recommend staying far away from this company. (Note that they only allow positive reviews on their website. I tried to post an honest review, with photos, but it never appeared.)
Dear Joyce K.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered a cute Christmas the end of October. My credit card was charged Nov. 2nd. It finally arrived today Dec. 18th and is garbage. Super thin cheap material-poorly made. Its ugly. Very disappointed. I kept getting emails about putting in a ticket but was never able to do so. Would never order from them again.
Dear Karen S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I lucked out that a couple of my sweaters and one shirt fit me, out of five i purchased. But the other 2, the size on the package was XL as I had ordered, but the shirt inside was a medium. I got no response when I made a "ticket" to let them know. Zero response. They sent me the wrong shirt and now I am stuck with it. Same thing with another blouse - the XL in the sweaters fit me fine, but this shirt was XL and it was about three sizes too big. No use even contacting them. I get nothing when I do. DO NOT order from them!
Dear Cr A.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
It's not thin material and feels like it will hold up for several years. I am 5' 2" and 110 pounds and the small fits me perfectly. The black cover is a little looser than expected but it's not too loose. I wear an A cup and I think any bigger in cup size would be falling out of the bottom of the top. I would buy this again if I needed to.
I was looking for a comfy and nice garment, to chill at the beach or during the warm weather. The fabric is light, great to feel relaxed when wearing it. I also realized that I looked taller than my actual height, because of its length. I chose the color coffee, and I'm so happy with my purchase!
I ordered 2 shirts a months ago and paid extra for shipping and I still havent received my shirts!
Dear Kara O.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I received lots of compliments. Great price and wonderful product. I love to shop and would recommend this 2 piece outfit.And the shipping is very fast, it came just within 8 working days, thanks so much, will recommend to my friends.
To those that wrote reviews, I'm glad I researched and found your reviews, I were about to place an order for my Boo, but now I've decided to go elsewhere. Thanks for the heads up of the worthless service. Merry Christmas to all.
Good service, the only thing is I didn't know when exactly it was getting shipped but I received it in a timely manner and the order was correct
jewelry is HUGE. ordered 2 shirts never got them 2 1/2 months so far. ordered a sweater and got a fleece sewn look alike. company sends me emails and coupons to order more but site won't allow me to submit a ticket to find out why I never got my product.
Dear d t.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
If I could give the company a zero I would... first of all the delivery took over a month and the quality of the shirt that was $35, was made cheap and in haste... if I had known I was ordering something from China I would thought otherwise.
Dear Megan V.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elaine A.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.