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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Returns
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Customer Service
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I only buy my clothes on ModLily, it has all I want! Its clothes following the fashion trends, good price with wonderful quality! I do go with fantastic experience with them. And once I cancelled my orders, it speedily refunds to my store account!
Very satisfied with my purchase I am looking forward to purchase more items with you online. I find that it takes several weeks before you get your items. Hopefully if you could speed the shipping your rating would be higher.
The product was ok but delivery is terrible. The sizing was not actually true to size. I ordered an xl it fits like a large.
Unlike other places you are true to your size...
Your clothes are made very well...
I will definitely be ordering much more!
Love you guys!
This awful place refused to refund my money ($77.00+ my postage). After I returned merchandise... HORRIBLE, HORRIBLE place!
Love my shirt. Fits well and looks great on. Received so many compliments. Whats even better is that it t arrived very quickly!
I ordered from Modlily without researching. Boy, was that a mistake. Ordered a top that was probably 2 sizes larger than what I ordered. I then began the process of trying to get a refund. Of course the rep offered 50% without sending back the merchandise. I declined. Then rep offered 80% without returning the merchandise. I accepted that as a reasonable option. Rep. Stated the amount which would be refunded and I requested a timeframe in which I would see it back on my Paypal account. Haven't heard back since. I cannot log into my account even after server password changes. I am now on hold with Paypal to start a claims/ dispute. This is the worst company I have ever dealt with and again will never purchase from them again. I see that Modlily sends an auto reply to all of these complaints and requests the order number. Here it is but I seriously do not expect any results!
#M**************
All buyers beware... additionally the dye of the shirt literally has turned my fingers blue from just handling it.
I received my shipment today (finally after 5 weeks) and I would not be caught dead wearing these shapeless, flimsy, poorly manufactured rags. They are, without a doubt, the absolute WORST garments I've ever seen in my many years of retail experience. Absolutely pathetic. Crooked hems and seams, loose pockets, stray threads, broken and missing stitches, cheap fabric so thin you can see through it. I bought 5 items, and I'd be embarrassed to be seen in any one of them. The shipping back to China nearly equals my investment. This crap isn't even good enough to donate to charity. Based on my experience, any positive reviews of this company could not have been generated by actual customers.
Dear Mel S.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
My customers service number is
MM**************. My email address is *******@sbcglobal.net. My cell # *******544. I appreciate your help in this. I am trying to return an XL blue jean jacket that was very last being delivered.
Dear Nedine M.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered on 10/20 and after asking several times for an update received an email that it was finally on itt's way. Today I went to track it and it finally arrived in the U.S. today... I have asked for a refund because they told me I should have had it by 11/27... No response on that request. Who knows if or when the item will arrive. VERY BAD customer service and communication!
Dissappointed to say the least!
Dear K K.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered weeks ago and still don't have my order. The season will be over before I get the clothes I ordered.
Dear Marilyn W.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal. We will help you to find where is your order.
Note: Please mention that you are from sitejabber.
I ordered six weeks ago and Im still waiting! I should order spring clothes now so I will get them before April.
Dear Debbie G.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal. We will help you to find where is your order.
Note: Please mention that you are from sitejabber.
Amazing clothes at amazing prices! They have great customer service if you have any issues and are willing to help at any cost to get your order correct. I would recommend them to anyone!
Make sure you order the correct size because you will not get your full refund back. They will give you half of your money back plus tell you to keep the item that you cant fit. I will never order from this company again because they are a rip off.
Dear Jacqueline F.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I did not receive my blouse Yet! I will not be buying anything from yall again! And I would like my money back Please!
Dear Diane N.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal. We will help you to find where is your order.
Note: Please mention that you are from sitejabber.
I receive compliments on the clothing Ive purchased, primarily because they are both beautiful and unique! Ill continue to recommend Modlily to my friends
Quality is fair at best. No communication. Paid extra for shipping. Took a month to get here from China. No manufacturing tags in garments. You cannot return. Will not be buying from them again.
Dear Deb w.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Very considerate and understand customers needs I would recommend the site to others and encourage them to shop here
Your a thief. No means of contacting you! Only an international number.
Only scammers do that!
Doris Crotty
*******@aol.com
*******535
In case you want to make it right!
Dear Doris C.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
So I ordered a Jean jacket back in late October, hoping to wear it this fall... after waiting over a month to receive it (it shipped from China and now it's winter... too late for Jean jackets!) I finally get the jacket. And guess what... It reeks of moth balls (napthalate for you chemists or biochemists out there. A smelly and toxic substance!). I'm just not even sure how this company survives on their failed business model: great advertising, long waits, and sub standard clothing from the far reaches of the world. NO THANKS!
Dear Kimberly T.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sandra W.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.