Never a problem returning, shipping is also free to return, great phone system, always able to speak to a person whose first language is English, great clothes I get compliments on, fantastic sales that occur often!
I lucked out that a couple of my sweaters and one shirt fit me, out of five i purchased. But the other 2, the size on the package was XL as I had ordered, but the shirt inside was a medium. I got no response when I made a "ticket" to let them know. Zero response. They sent me the wrong shirt and now I am stuck with it. Same thing with another blouse - the XL in the sweaters fit me fine, but this shirt was XL and it was about three sizes too big. No use even contacting them. I get nothing when I do. DO NOT order from them!
Dear Cr A.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Cr Has Earned 2 Votes
Cr A.'s review of ModLily earned 2 Very Helpful votes
Dear Cr A.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.