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ModlilyReviews 8,638

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Florida
1 review
3 helpful votes
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Hello I ordered a swimsuit the first week in May for a Memorial day weekend vacation, it still has not arrived, I dont really even want it now I would rather just get a refund.

Date of experience: May 30, 2018
Ohio
1 review
1 helpful vote
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SLOW SLOW SLOW
May 30, 2018

Seriously it takes 2-3 weeks for them to even get to possibly shipping and then another week or two to get to the DHL shipper which doesn't even deliver because they pay the post office to deliver... I ordered this on 5/7/18... as of yesterday still package hadn't even reached DHL... bthen just how much longer to get here... am I going to get my summer swimsuit before winter sets in?

Date of experience: May 30, 2018
Texas
1 review
0 helpful votes
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I love the clothing ModLily has to offer. Everything I have purchased has fit very well and is of great quality. The prices are very reasonable and the sizes are true to the sizing guide. I have not had to return anything, so I am very pleased with the items I have received so far. I am petite in size and it's hard for me to find clothing that is made this well. I will be purchasing from ModLiliy again. (Smiley Face emoji!)

Date of experience: May 29, 2018
Oklahoma
1 review
5 helpful votes
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Won't be purchasing anything from this company again. Took way too long to receive the order. I ordered on 5/8/18 and received on 5/25/18. The Swimdress was way too big.
I needed to return for a refund. I should have read the return policy. Customers have to pay for return shipping.
ModLily gave me an offer of refunding me 50% of my purchase price and to keep the swimdress, and do whatever with it, but don't return it. Lesson learned the hard way. From now on, I will stick with Amazon no matter what.

Date of experience: May 27, 2018
Texas
1 review
1 helpful vote
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Swimdress
May 23, 2018

Bought a beautiful swim dress that I just love. It fit me perfectly and I can't wait to wear it this summer! Shipping did take a while, but I already knew so I was prepared.

Date of experience: May 23, 2018
NL
3 reviews
4 helpful votes
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The items I ordered was better than I thought as far as the material used. One dress that I bought for my mom was really nice and it fir her will. One of my item was not what I was expecting. I thought it was a jumpsuit instead it was a short dress and the skirt over it was way to long and the dress was to big, but overall the material was nice. The other its ordered was really nice, and of course you have to go up at least 1 size.

Date of experience: May 23, 2018
Massachusetts
1 review
1 helpful vote
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The only thing a can said is I haven get my order is already about 3 o 4 that I haven ge it thank yo

Date of experience: May 23, 2018
Mississippi
2 reviews
1 helpful vote
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MAD
May 23, 2018

I WOULD LIKE TO KNOW WHERE MY ORDER IS, THE FIRST ONE WAS A JOKE, IT IS SUPPOSED TO BE LONG AND IT BARELY CAME TO MY WAIST.

Date of experience: May 23, 2018
South Dakota
3 reviews
0 helpful votes
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Perfect top I ordered
October 7, 2023

Quick service. Top looked just like picture and was made of good fabric. The assortment of options on line were plentiful.

Date of experience: May 22, 2018
Pennsylvania
1 review
0 helpful votes
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I received 2 dresses in my first order that fit great! The fabric wasn't as expected but nonetheless the dresses fit and look great on. And I think they are true to size. I wear L and some XL depending on the material and cut so I ordered XLs to be safe and they fit well even with a little extra room they're not too big.

Date of experience: May 22, 2018
Florida
2 reviews
1 helpful vote
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Had a wonderful and easy experience. The process was fast. Is finally verified. Maybe I was lucky, the customer service was phenomenal! I'm so excited!

Date of experience: May 22, 2018
Colorado
8 reviews
43 helpful votes
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CHINESE KNOCK OFF
May 21, 2018

OVERPRICED CHINESE KNOCK OFF. WHAT YOU SEE YOU WON'T GET. INSTEAD YOU WILL GET A SIMILAR LOOKING CHEAP QUALITY PRODUCT. DON'T SUPPORT THIS ROBBERY.

Date of experience: May 21, 2018
Maryland
1 review
7 helpful votes
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Sleeves were different from pics and was way longer. It took FOREVER to come! I threw it away and I wish they would stop emailing me. When I click the unsubscribe button it doesnt work. I would not shop here again nor will I recommend them

Date of experience: May 16, 2018
California
1 review
6 helpful votes
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I've ordered a few nice things, but recently I ordered a shirt that really didn't look good on me. I wanted to return it, and they haggled with me saying I could keep it and get 50% back. Why would I want to keep it? And why would it be a hassle to return clothing ordered online? I had to haggle until they got to an 80% refund and I still have to keep the shirt. This is no way to run an online business. I won't be ordering from them again.

Date of experience: May 16, 2018
Texas
1 review
3 helpful votes
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Took too long.
May 16, 2018

It took so long to ship, I forgot what I had ordered. The blouse is very pretty, but it's too hot to wear it now.

Date of experience: May 16, 2018
Wisconsin
1 review
0 helpful votes
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Love it!
May 16, 2018

I love the top I just ordered-beautiful! The color and print are lovely. It's bound to be one of my favorites this Summer. Have a class reunion soon, and plan on wearing it then.

Date of experience: May 16, 2018
Minnesota
1 review
4 helpful votes
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I bought a product and the sticking was not very good. The sticking caught and folded over the material.

Date of experience: May 15, 2018
Arkansas
1 review
6 helpful votes
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Ordered on 4/13 and credit card charged that day.
Order SHIPPED 5/11 - almost one month later.
Website says 3-5 days processing. Should read 3-5 WEEKS.
I will follow up with another review if/when I get my orders.

Date of experience: May 11, 2018
North Carolina
1 review
3 helpful votes
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Never again
May 9, 2018

They tried to get me to keep a wrong item and argued about returning it and did not pay return cost. They are not reputable. Never again.

Date of experience: May 9, 2018
Ohio
1 review
3 helpful votes
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Love it all but runs very small! Go up a size of order. Great product. Bright colors! Will recommend to everyone

Date of experience: May 9, 2018