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ModlilyReviews 8,638

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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We monitor reviews for authenticity

Georgia
1 review
1 helpful vote
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Happy with my purchase, I definitely order again. The sizes where right.The Quality is Great. They have good prices and plenty to choices.

Date of experience: May 9, 2018
Canada
1 review
1 helpful vote
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Efficient service
May 11, 2018

My dress arrived early and fit perfect. It looked exactly like the picture and the quality is great I will buy from this website again!

Date of experience: May 9, 2018
Michigan
2 reviews
3 helpful votes
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This swimsuit is more than I thought it was! I really didnt know what I was getting in quality however, it looks and feels like a very Expensive suit. I may order another one! Love it!

Date of experience: May 8, 2018
New Jersey
1 review
4 helpful votes
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SCAM ARTISTS
May 7, 2018

I cancelled an order several hours after I placed it because I became worried about the sizing. It has been 5 months and still no refund. After many messages back and forth they told me to check with Paypal. I didn't use Paypal. They told me they sent it to a bank, but couldn't tell me to whom they sent it. My bank never got it. They will no longer answer my messages. Never, ever deal with this company!

Date of experience: May 7, 2018
Colorado
1 review
2 helpful votes
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I ordered a top from your company and received it yesterday. It is too small and I need to return it. Need instructions.

Date of experience: May 6, 2018
Alabama
1 review
5 helpful votes
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Company a sham.
May 5, 2018

I ordered on April 5th and received on May 5th. It came from China and the material smells. Also it does not fit but I am not sending back as I feel this company is not reliable. This is just a lesson learned. Be careful who you order from.

Date of experience: May 5, 2018
Utah
1 review
4 helpful votes
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Worried
May 2, 2018

I submitted an order with Modlily. One of the items was out of stock but they already charged my account. Now it looks like I either have to accept a credit with Modlily or pay to get a refund. Wow! Never again will I order something from them, even it I have a credit.

Date of experience: May 2, 2018
California
2 reviews
5 helpful votes
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I ordered a few shirts and sweaters... they took forever to get here and when they came it was cheap, thin, poorly made, and looked nothing like the pictures. I tried to return everything immediately but even that process was a nightmare. Such a waste of money.

Date of experience: May 1, 2018
Ohio
1 review
2 helpful votes
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Deceiving
April 30, 2018

I purchased a dress that on the website looked beautiful and quality made. It was extremely deceiving! Beyond the fact that it took 6 weeks to receive, the material was like bathing suit material and the white lace was actually painted on. Very cheap looking and poor quality. I will never order from this site again!

Date of experience: April 30, 2018
Texas
1 review
2 helpful votes
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Excellent experience
April 27, 2018

I ordered xxl. The suit was too big. Exchanged it for a large, which is what I normally wear. It is perfect. The exchange process was VERY smooth. Amazing customer service. I was careful to follow all instructions and paid $7 for return shipping. The price of the suit plus the $7 is still way less than buying the suit in a retail store. The suit is VERY well made. Good thick material. It was a great, easy experience start to finish.

Date of experience: April 26, 2018
Texas
1 review
1 helpful vote
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Great quality
April 25, 2018

Love online shopping with Modilly. Great quality. Delivery to the door with excellent customer service and product.

Date of experience: April 24, 2018
New Mexico
1 review
0 helpful votes
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I appreciate the things I have purchased from ModLily the items shipped pretty fast. Opportunity for coupons and discounts help too.

Date of experience: April 24, 2018
Oklahoma
1 review
0 helpful votes
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What fun it is to shop with Modlily... everything I have ordered fits perfectly, is darling, and has drawn rave reviews. I LOVE their styles even though it sometimes takes a bit long to get the product... it is worth the wait!

Date of experience: April 23, 2018
Florida
1 review
0 helpful votes
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I love them!
April 19, 2018

My order was shipped quickly, and when it arrived I felt I had finally found the perfect swimsuit. Thank you!

Date of experience: April 19, 2018
Wisconsin
1 review
2 helpful votes
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Cheap shirt
April 19, 2018

I ordered the pretty grey polkadot shirt from the internet. What a cheap looking shirt. Doesnt look anything like picture. Very Very cheap material and no tags on how to care for it. Long sleeves are too short. Material in picture is entirely different than what I received. Mine is cheap cotton and I wonder what happens when I wash it.

Date of experience: April 19, 2018
Tennessee
1 review
2 helpful votes
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2xl=xsmall
April 19, 2018

I ordered the top for a wedding, had to give it to my small daughter in law she loved it, I did too but alas it doesn't fit.

Date of experience: April 19, 2018
Australia
2 reviews
0 helpful votes
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Clothes constable with fit I have wardrobe full now my daughters and sisters have begun to order they are so impressed they joke what a trend setter I am ha ha

Date of experience: April 18, 2018
Florida
1 review
1 helpful vote
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I haven't received my order yet! So how can I give you a review, perhaps really slow!
Linda West
744 Beach Dr.
Destin, Fl. *******

Date of experience: April 18, 2018
Tennessee
6 reviews
5 helpful votes
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I ordered a slashed sleeved shirt as my first purchase from the site and it was a perfect fit and I got several compliments when I wore it with my navy leggings. It went through the laundry fine and still looks brand new... I have no complaints with my purchase!

Date of experience: April 17, 2018
Texas
2 reviews
4 helpful votes
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Buying experiences
April 13, 2018

Although it has been difficult to get the right sizes for sum, I use their direction for measure and consider the reviews and material content.
I have some very beautiful pieces. I get compliments on the styles. I would love to see some if the sleeves not so tight on the cotton long sleeve tops. This us from a pleased American Buyer, Jules G.

Date of experience: April 13, 2018