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business logo of Modlily

ModlilyReviews 8,635

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Australia
1 review
0 helpful votes
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25390
April 10, 2022

Not really happy with the order as you can see through

Date of experience: March 11, 2022
New York
1 review
0 helpful votes
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Great Experience
March 10, 2022

I accidentally entered my address wrong and my shipment got returned. I called customer service and she got it shipped out again.
So happy withy purchase!

Date of experience: March 10, 2022
South Dakota
1 review
0 helpful votes
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Top Class
March 10, 2022

I have bought 7 clothing items and they are all top class. Good fit, quality materials and lovely range.
One thing I am experiencing now is the fact I am having trouble buying more clothing because it won't accept my credit card details for some unknown reason.

Date of experience: March 10, 2022
Australia
1 review
0 helpful votes
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Very impressed
March 10, 2022

I ordered bathers and they have arrived in a very timely manner and the items are just beautiful. They fit well and we're a great price

Date of experience: March 10, 2022
Washington
1 review
0 helpful votes
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Good
March 10, 2022

I like the products. I appreciated that the company kept me informed and checked to see that I received my packages. Thank you.

Date of experience: March 10, 2022
Massachusetts
2 reviews
0 helpful votes
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Great Service and Great Clothes
March 10, 2022

Bought 2 swim suits recently and love them. Fits true to size.

Date of experience: March 10, 2022
Canada
1 review
0 helpful votes
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Great
March 10, 2022

I am very pleased with my purchase. The timing was fast and the item fit perfectly. Thank you!

Date of experience: March 10, 2022
Texas
1 review
0 helpful votes
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Modlily
March 10, 2022

Shipping was not too bad. However, items were split in shipping. One took longer than the other. Order with plenty of time to ship items.

Date of experience: March 10, 2022
Pennsylvania
1 review
0 helpful votes
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Order change
March 9, 2022

Very easy to change the items I ordered before they shipped

Date of experience: March 9, 2022
Australia
1 review
0 helpful votes
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Purchase
March 9, 2022

Apart from the delivery it was good as I did not receive my items

Date of experience: March 9, 2022
New York
1 review
0 helpful votes
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My customer service experience.
March 9, 2022

I was inquiring about my order. I immediately got a response to my question. I was 100 percent pleased with the wonderful service I received.

Date of experience: March 9, 2022
New York
1 review
0 helpful votes
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Return/exchange
March 9, 2022

I was worried about exchanges/returns. Clara was helpful and professional. Returning/exchanging was easy and Clara was in constant communication with me. I will definitely feel comfortable shopping on Modlily again.

Date of experience: March 9, 2022
Washington
1 review
0 helpful votes
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Swimsuit exchange
March 8, 2022

I got the wrong size, contacted the company they sent a ticket number was very easy to exchange for a different swimsuit. I was also very pleased with the quality and price.

Date of experience: March 8, 2022
Michigan
1 review
0 helpful votes
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Return policy
April 7, 2022

I received my order and was very happy about it. But, two tops were too big and I wanted to return them only to find out they weren't eligible for return. I had no idea that this was a rule. So now I have two tops I can't wear because they are too big. The bathing suit for perfect and I love it.

Date of experience: March 8, 2022
Kentucky
1 review
0 helpful votes
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Satisfied Customer
March 8, 2022

I bought several items recently from ModLily. One item was the wrong color, but I had no problem getting an exchange. I was pleased with the quality of each item.

Date of experience: March 8, 2022
Texas
1 review
0 helpful votes
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Excellent Customer Service!
March 8, 2022

I accidentally ordered two of the same item. I contacted customer service and they responded quickly as promised. A refund was promptly issued. Sometimes ordering from a Instagram ad can sometimes be tricky but Modlily has won me over.

Date of experience: March 8, 2022
Canada
3 reviews
14 helpful votes
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Very Pleased
March 7, 2022

ModLily has a lot of very nice items and very good prices. So far, all the orders I've placed with them has completely come in in a reasonable amount of time. I can't comment on customer service since I've never had any reason to deal withe them. Plus, the "commits" posted in each items are from actual shoppers and not hired hand some company use to type up a bunch of positive comments. With Modlily, people post actual pictures of themselves wearing the clothing which is terrific.

Date of experience: March 7, 2022
Oklahoma
1 review
0 helpful votes
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Amazing Clothing Line
March 7, 2022

I love Modlily's clothing line. The tops make me feel like a million bucks. I always receive compliments when I wear them.

Date of experience: March 7, 2022
Canada
1 review
0 helpful votes
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Bathing suits
April 6, 2022

First order was excellent. Everything fit and although a delay in delivery, timing was OK. Second order not so lucky. Delay on delivery again. On the bathing suit top, one strap was sewed on backwards and so strap was twisted. Will b sending this one back.

Modlily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2022
Maine
1 review
0 helpful votes
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Experience
March 7, 2022

Ordering was easy the shipment was fast everything went well

Date of experience: March 7, 2022