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business logo of Modlily

ModlilyReviews 8,634

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Canada
1 review
0 helpful votes
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Can you give me a tracking #. Give me an idea where my shipment is. I paid through PayPal. Jul 31,2022.

3/4 sleeve Blue T shirt XL12 $15.01 Floral Print button XL12-14 $44.15.
Shipment $9.87
refunded $112.71
Total shipment $241.12 less refund $112.71 equals $128.41CAD.
Light grey layered hem 12-14 $36.80
Turquoise Solid XL12 $29.42 Please let me know the tracking# and when can I expect my shipment.

Date of experience: August 11, 2022
Washington
4 reviews
0 helpful votes
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I thought Emilie did a great job! I really appreciated that she came on quickly and was able to find my order right away; showing me exactly what I ordered. I found two charges on my credit card and although she was not able to resolve or tell me why, she was still attentive and responsive. I appreciated that.

Date of experience: August 11, 2022
Texas
1 review
0 helpful votes
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Disappointed
September 10, 2022

Modlily wouldn't give refund of swimsuit not able to use.It wasn't true to size& not like pictures shown. Took a month to receive on standard shipping

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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Restpectful and nice!
August 10, 2022

Agent Thea is very nice and patiently waiting for my reply. Am almost 74 years old lady and have a little difficulty typing. She's very respectful too.

Date of experience: August 10, 2022
Oregon
2 reviews
0 helpful votes
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No hassle, just got it done!
August 10, 2022

Quick and Easy, I realized that I had not received part of my order and without any hassle I was offered to have resent or refunded, very easy resolve and I am able to move on with my day!

Date of experience: August 10, 2022
Arkansas
1 review
0 helpful votes
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Return
August 10, 2022

Emily gave me fast and immediate service which was appreciated so much.

Date of experience: August 10, 2022
Canada
1 review
0 helpful votes
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Live chat with Maya and had the best customer experience. Fast, efficient and knowledgeable!

Date of experience: August 10, 2022
Florida
1 review
0 helpful votes
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Beautiful swimwear.
August 10, 2022

I just had a moment to glance thru your selection of swimwear and for the first time n a long time I felt like buying a new suit. I am in the older generation and prefer my hips and butt checks not be made public.
As I wish that many would cover up, there as well. I think I accidentally posted a dislike and I sent an apology to the company right away.
Sunshine sent me a very email back.
I

Date of experience: August 10, 2022
Italy
1 review
0 helpful votes
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Pantaloncini neri
August 10, 2022

Molto comodi e leggeri, bellissima grafica di farfalle. Elasticizzati. Comodissimi per camminare o correre.

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Date of experience: August 10, 2022
Germany
1 review
0 helpful votes
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My package didn't arrive and not only did May make sure that it was resent, she followed up many times to keep me informed and make sure I got the package the second time. Extraordinary customer service. Thank you!

Date of experience: August 10, 2022
South Carolina
1 review
0 helpful votes
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Checking shipment
August 9, 2022

Very helpful with my order today, and very fast and efficient

Date of experience: August 9, 2022
Washington
2 reviews
0 helpful votes
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Several questions answered.
August 9, 2022

Maya was wonderful. Our ladies chorus will be beautiful in our new sequined wine tops!

Date of experience: August 9, 2022
Canada
2 reviews
0 helpful votes
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Customer Service
August 9, 2022

I made a purchase and when I was concerned about the delivery I received very informative and immediate customer service from Alice. Also, as it turns out, the delivery was on time and it was my mistake. Thank you Alice

Date of experience: August 9, 2022
Canada
1 review
0 helpful votes
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Quick online help by Maya
August 9, 2022

I wasn't receiving any updates on my order. Went on the online help and Maya was quick to respond and correct the problem

Date of experience: August 9, 2022
Virginia
1 review
0 helpful votes
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Order Tracking Assistance
August 9, 2022

May provided me with the best customer service; letting me know that my order (MM**************) was on the way and would be delivered within the next week or so. Low and behold, I received my order yesterday. I was pleased! Thank you May for helping me!

Date of experience: August 9, 2022
California
1 review
0 helpful votes
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Modify representative named Thea
August 9, 2022

Thea answered my chat and she was very nice. She answered all of my questions with care and concern.

Date of experience: August 9, 2022
Florida
3 reviews
1 helpful vote
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Awesome
August 8, 2022

The best experience
Answered my questions and sent me the discount I forgot on my purchase

Date of experience: August 8, 2022
Pennsylvania
1 review
0 helpful votes
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Order review
August 8, 2022

Thea very helpful. Never condescending or blaming. Not all customer service is that helpful and respectful to the customer. Greatly appreciated

Date of experience: August 8, 2022
Georgia
1 review
0 helpful votes
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Return
August 8, 2022

Quick, easy I will order again. Thanks for making it right.

Date of experience: August 8, 2022
Texas
2 reviews
0 helpful votes
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Great service!
August 8, 2022

I was asking a question about a refund on a return. The representative answered my questions very quickly and efficiently. Very satisfied with the chat service.

Date of experience: August 8, 2022