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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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Can you give me a tracking #. Give me an idea where my shipment is. I paid through PayPal. Jul 31,2022.
3/4 sleeve Blue T shirt XL12 $15.01 Floral Print button XL12-14 $44.15.
Shipment $9.87
refunded $112.71
Total shipment $241.12 less refund $112.71 equals $128.41CAD.
Light grey layered hem 12-14 $36.80
Turquoise Solid XL12 $29.42 Please let me know the tracking# and when can I expect my shipment.
I thought Emilie did a great job! I really appreciated that she came on quickly and was able to find my order right away; showing me exactly what I ordered. I found two charges on my credit card and although she was not able to resolve or tell me why, she was still attentive and responsive. I appreciated that.
Modlily wouldn't give refund of swimsuit not able to use.It wasn't true to size& not like pictures shown. Took a month to receive on standard shipping
Agent Thea is very nice and patiently waiting for my reply. Am almost 74 years old lady and have a little difficulty typing. She's very respectful too.
Quick and Easy, I realized that I had not received part of my order and without any hassle I was offered to have resent or refunded, very easy resolve and I am able to move on with my day!
Live chat with Maya and had the best customer experience. Fast, efficient and knowledgeable!
I just had a moment to glance thru your selection of swimwear and for the first time n a long time I felt like buying a new suit. I am in the older generation and prefer my hips and butt checks not be made public.
As I wish that many would cover up, there as well. I think I accidentally posted a dislike and I sent an apology to the company right away.
Sunshine sent me a very email back.
I
Molto comodi e leggeri, bellissima grafica di farfalle. Elasticizzati. Comodissimi per camminare o correre.
My package didn't arrive and not only did May make sure that it was resent, she followed up many times to keep me informed and make sure I got the package the second time. Extraordinary customer service. Thank you!
Very helpful with my order today, and very fast and efficient
Maya was wonderful. Our ladies chorus will be beautiful in our new sequined wine tops!
I made a purchase and when I was concerned about the delivery I received very informative and immediate customer service from Alice. Also, as it turns out, the delivery was on time and it was my mistake. Thank you Alice
I wasn't receiving any updates on my order. Went on the online help and Maya was quick to respond and correct the problem
May provided me with the best customer service; letting me know that my order (MM**************) was on the way and would be delivered within the next week or so. Low and behold, I received my order yesterday. I was pleased! Thank you May for helping me!
Thea answered my chat and she was very nice. She answered all of my questions with care and concern.
The best experience
Answered my questions and sent me the discount I forgot on my purchase
Thea very helpful. Never condescending or blaming. Not all customer service is that helpful and respectful to the customer. Greatly appreciated
I was asking a question about a refund on a return. The representative answered my questions very quickly and efficiently. Very satisfied with the chat service.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.