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business logo of Modlily

ModlilyReviews 8,635

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Illinois
1 review
0 helpful votes
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I only ordered a swin suit topic a dummy I didn't notice you order bottome separately. She answered my email promptly her name is Renae and tried to add the bottoms to my order for me.

Date of experience: August 8, 2022
New Hampshire
1 review
0 helpful votes
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Great Customer Service
August 8, 2022

Oviya was quick with her responses even though I'm not happy about not getting my bathing suit

Date of experience: August 8, 2022
Minnesota
1 review
0 helpful votes
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Great Customer Service
August 8, 2022

Received good communications from Alice regarding the status of my order and also following delivery.

Date of experience: August 8, 2022
Missouri
2 reviews
0 helpful votes
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OVIYA Helped
August 8, 2022

OVIYA Was quite professional and helpful.
Hopefully my issue will be resolved in order to gey my items by my vacation

Date of experience: August 8, 2022
California
2 reviews
0 helpful votes
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Sunshine
August 8, 2022

My question was looked into. Sunshine responded to me very fast. She handled everything very professionally. Have to say I am impressed with how quickly I received a response.

Date of experience: August 8, 2022
Ohio
2 reviews
0 helpful votes
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Better than expected
August 8, 2022

The swimsuit top was very pretty. I especially liked the extra wide shoulder straps and the color was great. Thanks for a surprisingly good product.

Date of experience: August 8, 2022
Michigan
1 review
0 helpful votes
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Satisfied
August 7, 2022

My questions were quickly and satisfyingly answered. I love my shirt! I will continue to shop at Modlily.

Date of experience: August 7, 2022
Pennsylvania
1 review
0 helpful votes
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Corrected incorrect email
August 7, 2022

In order to process a return, I needed my e-mail corrected, as my order was under an email that I wrote wrong.
Representative was professional, quick with responses, and cordial! Great service!

Date of experience: August 7, 2022
GB
1 review
0 helpful votes
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Quick service
August 7, 2022

I placed my recent order and was updated at every stage and received my items quicker than expected

Date of experience: August 7, 2022
Mexico
1 review
0 helpful votes
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Easy and reliable
August 7, 2022

The choice of products was easy, thanks to the usability of the platform, secure payment and on-time delivery.

Date of experience: August 7, 2022
Virginia
1 review
0 helpful votes
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Arrived early and fits
August 7, 2022

My order arrived early and everything fits! The clothing is well made and looks like the pictures. I will be ordering more!

Date of experience: August 7, 2022
District of Columbia
1 review
0 helpful votes
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Prompt response
August 7, 2022

I have been trying to make this purchase for over a week with no success. Anusha is the first person to respond with a response that may or may not help. I have used these cards before on other sites with no problem but been unable to at this one.

Date of experience: August 7, 2022
South Carolina
1 review
0 helpful votes
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Sunshine
August 6, 2022

Sunshine has been polite and patient with me thru me changing my mind on order. Very accommodating.

Date of experience: August 6, 2022
Illinois
1 review
0 helpful votes
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Great customer service
August 6, 2022

I contacted customer service for help with a return. I chatted with Anusha, who responded quickly with the answers to the questions I had. Thank you for the quick response.

Date of experience: August 6, 2022
Washington
4 reviews
0 helpful votes
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Outstanding
August 6, 2022

I love my playsuit so much! Looks amazing and the quality is so good! Couldn't be happier. 10/10! I would highly recommend shopping here! The customer service are so lovely and super fast at shipping. Thankyou so much!

Date of experience: August 6, 2022
Washington
1 review
0 helpful votes
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Satisfied
August 6, 2022

I received my order pretty fast, I did have trouble getting on to track order. Never was able to track. Had to get a hold of customer service about the rest of my order they were very helpful and got back to me quickly. I did get the rest of order next day. Thank you for your help.

Date of experience: August 6, 2022
Massachusetts
1 review
0 helpful votes
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Great customer service!
August 6, 2022

Sunshine was wonderful to work with and she was able to resolve my issue. Thank you~

Date of experience: August 6, 2022
Iowa
1 review
0 helpful votes
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Very helpful. Five stars.
August 6, 2022

Very helpful. 5 stars. Nice job. Please make my refund and I'll be happy. Nice work.

Date of experience: August 6, 2022
Canada
1 review
0 helpful votes
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Customer Service - Renee
August 6, 2022

I had placed an order by mistake, and needed to cancel it. I really was impressed with your customer service, my issue was promptly resolved in a timely matter. I can honestly say that they have one of the best customer service representatives I've encountered. I love the clothes along with the great deals Modlily has. I will be ordering again!

Date of experience: August 6, 2022
Pennsylvania
1 review
0 helpful votes
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Shipping
August 5, 2022

I messed up my address and she made it all right! Great service!

Date of experience: August 5, 2022