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From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
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Customer Service
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Took care of the exchange with no problem very helpful and explained how to make the return.
Thea was very helpful and is still looking into the problem.
Today when I decided to return my items that were too small for the live chat lady was very helpful and I appreciate all her house she was very good and instruction me what to do
I had an issue and ModLily responded right away. Excellent service!
Extremely helpful. Very prompt and friendly. The issue was i unintentionally bought the same item twice and wanted to return one of them. Not sure what else i can say to get to the 50 word limit. But i hope you have many customer service people like Sunshine. Thank you very much.
Customer service rep Myra was helpful and prompt I really like the swimsuits
Renee was the best at helping me with an issue of a pre-order that didn't make. She worked hard & efficiently to get my credit back to me. Thank you so much Renee!
May was wonderful, great service! I am so pleased she was able to change my order!
Alice responded quickly after I submitted my inquiry. She researched my question and provided an appropriate answer.
I bought my daughter 4 bathing suits. She loves them all. They are gorgeous!
Easy accessible and dealt with in a very professional manner by your agent, please to make contact with, sorted my problem with expertise. Thank you. Maureen
My entire experience - from shopping to ordering to having to ask a question about my order - has been a pleasure. Your site is so easy to maneuver and your service is excellent! I will be ordering again!
Order arrived on time in Cyprus. Item as described, good quality and fit. Very satisfied with purchase.
She was very helpful to me when my parcel was almost a week late in arriving. I appreciated her help. It arrived yesterday and I'm very pleased with my purchase.
Thea was very helpful to give me the information on my return and exchange.
I asked her to update my email, and she was able to.
I appreciate this agent.
Laura B
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members