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ModlilyReviews 8,635

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Canada
1 review
0 helpful votes
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Return issue
August 4, 2022

I was very pleased to see that the customer service Oviya was very prompt to check into my return status for me immediately

Date of experience: August 4, 2022
Pennsylvania
1 review
0 helpful votes
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Customer Service
August 4, 2022

The problem was taken care of within 24 hours as promised.

Date of experience: August 4, 2022
Canada
1 review
0 helpful votes
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Exchange was simple
August 4, 2022

I had an item that I ordered that was no longer available. Maya helped me add another product to my current order to save shipping. Quick & easy, thank you

Date of experience: August 4, 2022
New Jersey
1 review
0 helpful votes
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Alice
August 4, 2022

Alice got back to me right away and solved the problem of my mailing address! Thank you so much, Alice!

Date of experience: August 4, 2022
North Carolina
1 review
0 helpful votes
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Return policy
September 3, 2022

I will not be a returning customer as I had to pay 9.99 to return an item. This is not fair in my book. If you receive and item that you do not like once you try it on you should not have to pay to return it. Thank you for a VERY poor experience!

Date of experience: August 4, 2022
Florida
1 review
0 helpful votes
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Very helpful customer service
August 3, 2022

I was have trouble getting my refund and Thea assured me she will get it done... it was a pleasure dealing with her...

Date of experience: August 3, 2022
Rhode Island
1 review
0 helpful votes
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Excellent help
August 3, 2022

Asked a sizing question and answered it fast and helped tremendously!

Date of experience: August 3, 2022
Pennsylvania
1 review
0 helpful votes
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Renee
August 3, 2022

Answered my questions and provided what info she could in a timely manner. She was very pleasant as well. So thank-you!

Date of experience: August 3, 2022
Texas
1 review
0 helpful votes
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Quick and Efficient
August 3, 2022

I recently ordered a few items but one did not meet your requirements for "pre-order" and I was due a refund.
Renee handled it quickly and efficiently and my money has been refunded.
As a new customer, I found that to be impressive!
Thank you.

Date of experience: August 3, 2022
Illinois
1 review
0 helpful votes
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Best bathing suit
August 3, 2022

Excellent and fast shipping. My bathing suit fits perfect. Looks just like the pictures. Will be buying more. My new shopping store!

Date of experience: August 3, 2022
Massachusetts
1 review
0 helpful votes
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EMILY
August 3, 2022

Excellent helped me in my hour of need... Very efficient...

Date of experience: August 3, 2022
Maryland
1 review
0 helpful votes
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Cancellation of duplicate items
August 3, 2022

I wrote to explain to Renee that I had mistakenly ordered 3 identical items in two orders I had submitted. Renee responded quickly and took the duplicate items off my second order the very next day. I do appreciate the excellent customer service she extended to me.

Date of experience: August 3, 2022
Canada
1 review
0 helpful votes
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Great experience
August 3, 2022

Choosing a bathing suit in modlily was so easy. This is the third suit I've purchased from them and once again I'm very pleased with the high quality of my shopping experience and of the bathing suits themselves. Very pleased and I will recommend these suits to all my friends.

Date of experience: August 3, 2022
Colorado
3 reviews
0 helpful votes
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Excellent Customer Service
August 2, 2022

I received a swimsuit bottom in the wrong color and Anusha was very helpful and is sending the correct item. I love their clothes and now I know that their customer service is excellent as well!

Date of experience: August 2, 2022
Illinois
1 review
0 helpful votes
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Satisfaction with Thea
August 2, 2022

I needed some very specific help involving my petite chest and Thea did everything she could to please! Very sweet and helpful.

Date of experience: August 2, 2022
Oregon
1 review
0 helpful votes
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Great Service
August 2, 2022

Had a problem with my order and was able to contact Anusha. I was given great and fast service. My problem was immediately taken care of and I would recommend Modlily to any of my friends.

Date of experience: August 2, 2022
Illinois
1 review
0 helpful votes
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Shipping was quick. However, the item isn't as shown on the website. The color isn't as bright and the bottom of the shirt is actually straight across instead of raised on the sides. I won't be ordering from Modlily again. If they would just show the model wearing the actual item, they wouldn't seem deceptive.

Date of experience: August 2, 2022
Canada
1 review
0 helpful votes
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Amazing
August 2, 2022

We received the order in approximately around 3 weeks, which wasn't bad at all. When receiving I was a little nervous, Not knowing what I was about to get. I ordered 4 Bathing suits, I was so amazed they were perfect size, the quality was amazing. All & All my experience was great. It was so great I immediately made another order. I am hoping that all my orders will be the same, quick, good Quality, and great sizes. Thanks Modlily..

Date of experience: August 2, 2022
North Carolina
1 review
0 helpful votes
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I had ordered 3 tops back n June and could not find my order in my files and since I had not received them, I thought something had happened in cyberspace! Sunshine found the order and told me I should see my tops in a couple of days. They arrived yesterday. I haven't opened them yet because I am sick with a kidney stone.

Date of experience: August 2, 2022
Pennsylvania
1 review
0 helpful votes
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Maya
August 2, 2022

Very nice and efficient, Maya took care of everything. Thankyou so much

Date of experience: August 2, 2022