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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
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Returns
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Customer Service
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I was shopping for bathing suits on a familiar website but it's getting ridiculous to pay $200 plus for one name brand. I have been getting ModLily ads on Facebook for awhile so I figured I would try an order. The order shipped quickly and I was very pleased with the two tankini tops and one bottom I ordered. The suits fit well and the colors were as vibrant as they were on the ad. I got two tops and one bottom for much less than others I was looking at on my go to site.
I had my question resolved in a swift and kind manner by Renee.
Thanks
It was great and very helpful. I was quite happy with my live chat experience.
Oviya was able to answer my question in searching for my order with just my email address. I had lost my emailed receipt. She was very helpful.
Rylee was great and very helpful! She solved my problem fast, very pleased, and now I am waiting for delivery!
I had to pay my own costly shipping to exchange my item as it required a tracking id. I paid more for the return shipping of this item then the clothes are actually worth, lesson learned. The t-shirts were of good quality and fit but I probably won't order on Modlily again because it's too expensive if one of the clothing items don't fit.
The buying and delivery were very easy, it arrived a few days earlier than expected, and the fit is true to size
Maya in customer service helped me by correcting my email address for an order I placed. Thank you!
I absolutely love, love, LOVE my bathers I bought off Modlily. They fit perfect and look great on! Will definitely be buying from Modlily.com in the future.
She answered my question right away and confirmed my order was on its way, giving me the tracking number as well. Thank you very much.
I spoke with Demi on an online chat about two orders I had placed earlier today. She was very professional And had that personal touch. Not only did she answer my questions but she also sent screenshots which enabled me to have a better understanding.
Friendly, helpful and was able to resolve my query.
Quick response and assistance should be received soon to my email.
I was having a hard time with the return instructions and she graciously took care of the problem. She represents your company very well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members