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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I will definitely be placing me order. I love my swimming and new top.
Quality of clothing in exceptional
Kind Regards
Chris
I realized I accidentally used the incorrect shipping date immediately after placing my order. Thea helped me correct the problem quickly and efficiently.
I'm very happy with my purchase. Glad I found you.
I was pleased with the fit. It was as expected. Good quality.
Customer service is the worst, coupon codes don't work, prices change by the second including after they are added to the cart. After DAYS of "chatting" with people that sounded like Chinese computers, i gave up, will never order from them.
She quickly answered all my questions and was very pleasant and professional.
My issue was a mistake and misunderstanding on my part.
Mary was very sweet and concerned about my anticipated problem and understanding about my misunderstanding!
Thank you Mary!
Very helpful in explaining what I need to do to apply for a ticket to return an item to ModLily that doesn't fit me right. Thank you
Anusha is the person that helped me. She was fast, nice and helpful. I wish all were like her. Thnx
I give her a 5 star.
I could not see if my order went through... Maya was very quick to look it up and advise what to do. I responded and she confirmed everything with images so fast.
Thank you! Now I hope I receive my order in a timely fashion. Thank you!
Very quick and professional response! Appreciate it! Can't wait to receive my package and wear my new bathing suit's!
Renee was very patient with my questions and clear about the expectation of my refund for a swim suit that I ordered that was too small. I received answers on the return process in a timely manner.
I'm a seamstress, you do not make bathing suit bottoms with seams left open and not sewn down, this irritates the vagina, causing rashes and pain. Poor sewing, wrong sewing, poor quality materials, when wet stretch out,
I received my first order and loved everything. Except, that I did not read the sizing info on one item, and I ordered the wrong size. I chatted with Thea, and she said she would get me a return label within 12 hours. I was very pleased.
Response was quick and am hopeful of great results. Thank you so much!
Website is user friendly, communication is good with Modlily re process of order. Order delivery received as promised. Items true to size and as described.
I had a very difficult and time consuming time trying to return. Your system of returning is confusing to say the least. Finally did manage to get it sent Anusha was very helpful in finalizing the return. She took care of my problem very well. We did get disconnected at one point, but did get back and solved the issue.
My last order somehow got listed under an incorrect email address.
Sunshine fixed it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members