About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Amazing clothes at amazing prices! They have great customer service if you have any issues and are willing to help at any cost to get your order correct. I would recommend them to anyone!
I placed an order over a month ago. Received my shirts, and I was extremely pleased. Beautiful, and well made! I am now on my second order!
I would like to extend my gratitude for the fast service and quality of clothing received. Great service I see ever my life. I will continue to purchase from this website.
I placed an order March 12,2022 and I still have not received my items. When I tracked the order, it says it has not been shipped yet. Something is wrong here.
Thin material and small, I ordered a size larger than I am and still a bit snug, and I can't find anywhere to exchange them. Items came without any paper work
Had doubts as to quality and fit but was pleasantly surprised with both how well they fit and how well they were made. Will definitely be buying more! Great value too.
I had a miss understanding with my purchase order. I contacted customer service. They gave me a quick response on this issue and my problem was solved in a quick manner.
Emily did a wonderful job checking on my order and getting to ship out. She has a great personality. I liked her she really seemed interested in getting me my order.
I have tried to contact by phone and email to return an item that doesn't fit and have had no respond on returning. No return slip or address was in package.
Poor company response. Tickets never answered. Closes never received. Refund never received. Yes clothes are nicely advertised but that is all you will receive.
Ordered an adorable bathing suit and cover up and received it quickly and the right size according to the size chart. The quality is so good too! Overall I'm very pleased.
Very prompt reply to my request and very professional approach to my problem which was quickly rectified
I'm a very satisfied customer and will definitely keep on buying from this company
I haven't gotten anything that I don't like. Great site! I wish it would get here sooner than it does but when it does arrive I'm always happy with my purchase!
Love my new bathing suit. I was skeptical about ordering online but I received my bathing suit in less than two weeks and I am very happy with the overall quality.
I was pleasantly surprised on how quickly my shipment was received. The tracking was updated accurately. I would definitely be ordering from you again!
I ordered a couple of swim suits. When they arrived, they fit, sort of, but didn't fit properly and were of poor quality. I will not order from this company again.
Love the dresses and 2 anklets that where purchased. I have to return the dresses for a smaller size, yay for me! Very easy to order and delivery was pretty prompt.
Wish I hadn't waited so long to buy. The top is a bit sheer but it is my absolute new favorite. Day 1 wearing it, I bought 3 more in other colors. I will live in these this ULMER while pregnant
My experience with this website is disappointing to say the least. When I tried to publish a review with 1 star and my comments with each of the 3 items, NONE OF COMMENTS WERE ALLOWED TO BE PUBLISHED AND I COULD NOT TRY TO MAKE A REVIEW AGAIN. I bought 3 jumpers and it took a month for my order to arrive. (I paid extra for 2-4 day shipping) One item was completely see through, the other item was an ugly shiny green color when it was supposed to be an army green, and the other item was suppose to have an adjustable drawstring at the waste but it only had a small string that served no purpose. Each item was not at all like the picture. I really wasted my time and money. I tried to warn other people in my reviews on the actual website but they did not allow it to be published. Complete sensorship! Be warned! Do not use this site!
This place is a disaster. The first time I ordered one top... it was a nice top... I wear a size large so ordered XL because I know this is direct from China and will run small. I gave the extra large top to my friend who wears a small and it fit her. The next time I ordered two tops and ordered XXL (yes I really am this dumb). The one shirt, which looked sooooo cute in the picture was the cheapest piece of garbage I have ever seen... the material was so thin and rough and the dye smell so strong when I opened the package... it was disgusting... plus... still too small. The other shirt was okay but too small and I gave to a friend who wears a medium... it fit. The second time I tried to return... BEWARE... there is no way you can return anything. If you return you only get 60% of what you paid, you pay postage and customs to China... and after checking I would have paid twice as much to send it back as I would have received. Avoid this place like the plague. Oh, I almost forgot... it took 9 weeks to get the second order. I received notification it had shipped... but every time I checked it was stuck in Customs. I waited 9 weeks and lost $68 and suffered a great deal of frustration. Buy American.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bonnie W.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
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