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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Arizona
1 review
0 helpful votes
Follow Gelka L.
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Modlily is the what now I love for buying clothes online. It's became my first preference for online shopping. They have a huge selection of clothing that's just perfect for work or casual at very reasonable prices.And I would like to recommend this site to all my friends and family.

Date of experience: July 3, 2017
New York
1 review
0 helpful votes
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Shirts are AMAZING!
December 23, 2023

I ordered (8) shirts after being skeptical about this website that I first saw on Facebook. They came quicker than I expected (about 10 days). The colors were all exactly as they looked online. I returned 3 of them as they just didn't fit me quite right and received my refund within (3) days of returning. I would not hesitate to order from ModLily again in the future.

Date of experience: December 23, 2023
TW
1 review
0 helpful votes
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Great Quality for Price
July 16, 2016

Beautifully made. Great quality for price. The picture does no justice! It looks way better on! I have recommended this website to my friends. I will buy more things from this website again. Thank you!

Date of experience: July 16, 2016
Tennessee
6 reviews
17 helpful votes
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SCAMMED ME
November 23, 2016

I ordered 2 items without doing my research on them. I notified them the next day to stop the shipment which had not even been processed and finally received a message that it was stopped. They will not refund my money and I have gone to my credit card company about this site. It is the same as rotita.com, lulugal.com and probably many more. They are based in China, usually don't send you anything or if they do, it's not what the pictures show, they don't refund your money, give you a return address, and not even a working phone number. They are stealing from customers and I can't get facebook to ban these scammers. They tell me to hide ads or block ads. Please let everyone you know to please don't order from any of them and do your research before ever ordering from a new site. I wish I had taken my own advice. They are also using these names: rotita.com, lulugal.com, dresslily.com, rosewe.com and many more.

Date of experience: November 23, 2016
New York
1 review
2 helpful votes
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Horrible Company!
June 1, 2021

Horrible! Company! They took my credit card and shipping information and sent me a confirmation number upon clicking "pay now". They then sent me an email saying unpaid. They asked me to "pay now" again which I did so now I paid for the same order twice. But never got another email stating that it had been paid. What kind of company does that? No phone number to talk to a real person. "Talked" on a "live chat" which went absolutely nowhere. Most unprofessional, unreliable company I have ever dealt with. I am an avid online shopper and this is the first time I have ever encountered such a horrendous company. Never again. Buyer beware!

Date of experience: June 1, 2021
Sofia M. Modlily Rep
over a year old

Hi, Joee W.

Sorry for the inconvenience.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Best regards
Modlily

Arizona
1 review
0 helpful votes
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Absolutely horrible. This truly is a case where you get what you pay for. I could find something way better in the clearance section at H&M. These clothes are cheaply made and are absolutely horrendous

Date of experience: July 11, 2016
Ohio
1 review
8 helpful votes
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Worried Customer
January 13, 2018

I placed my order on January 4 and paid extra shipping so it would be here in 6 days. It's day #10 and it's hasn't even shipped yet. After reading all these reviews (that I should've read BEFORE I placed an order) I'm really worried now that I may not even get it. I even went into my account after 7 days and requested urgent shipping but no reply. And the bad part, I've spent over $150 for their clothes. Now I'm reading reviews they only offer 50% refunds. How can a company only offer a partial refund when you have a receipt? That seems so unfair... Worried customer...

Date of experience: January 13, 2018
Sofia M. Modlily Rep
over a year old

Dear Misty H.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Oregon
1 review
0 helpful votes
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I love the variety of shirts/blouses that Modlily sells. They go great with leggings or jeans. They also have relatively quick shipping compare to the other sites I've purchased from. Try them, you'll like them!

Date of experience: January 10, 2018
Canada
1 review
0 helpful votes
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Everything looks amazing
September 15, 2024

Very easy to order, can't wait to see all the items I ordered

Date of experience: September 15, 2024
Michigan
1 review
0 helpful votes
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I'm a happy customer, Perfect customer support, the products are of very good quality. Delivery times are respected. My daughter likes one swimsuit so much I have to order one for her. They always have wonderful items at great prices. Recommend this website to everyone!

Date of experience: July 7, 2017
Canada
1 review
4 helpful votes
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I needed to cancel an order after 24 hrs because I wanted more merchandise that would qualify me for free expedited shipping. I submitted a ticket and after a couple of messages back and forth, the order was cancelled and I rec'd a credit applied to my credit card within a few days of my request. The merchandise was all very nice. I ordered everything by the measurements supplied and both plus size bathing suits fit perfectly but the regular size items were all at least 1 size too big.

Date of experience: August 9, 2021
California
1 review
0 helpful votes
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My favorite thing about this dress is that it looks casual and I can wear it with flip-flops or wedges but still looks super sexy without me looking like I should be going to a club. Definitely shows off your curves and I love the long sleeves. Really just an adorable sexy dress at a great price!

Date of experience: June 28, 2016
Kansas
1 review
0 helpful votes
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I will never do business with these people again I can't get answers to my questions and I need to exchange as the size that normally fits me is way too small. Everything they send me ends up in spam and it isn't useful anyway.

Date of experience: April 20, 2017
New York
1 review
10 helpful votes
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I wish I had read reviews before buying from this company. Returned 2 items that didn't fit and was told that 1 of them had stains so they would not refund my money. NO WAY it had stains. I had immediately put it back in the bag after trying it on. What a scam.
Its unfortunate because I did like many of the styles they show on website and may have bought more clothes, but I won't do business with a company with an unfair return policy. They are liars and scammers.

Date of experience: July 17, 2019
GB
1 review
0 helpful votes
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There is no reason for me to not love it.
August 20, 2016

What I lover most about this site is that they have bunches of new arrivals every day. I could always find the items I like. Sometimes my products quality is even better than I expected. There is no reason for me to not love it.

Date of experience: July 19, 2016
Florida
1 review
13 helpful votes
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Scam stay away... dont waste your money, cheaply made in china and the company is worth millions selling this stuff all over the world. They need to be arrested and the key thrown away... Run Fast don't look back! Wish I could give no stars!

Date of experience: January 16, 2017
Pennsylvania
1 review
13 helpful votes
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Two weeks wasted trying to get a refund. Finally got an address to return the item to, but they want it sent with no signature required. Sounds fishy to me. Why can't I get proof that they receive the item? Anticipating that this will never be resolved. Don't bother buying from Modlily. Nothing but a hassle and waste of money. 5 star reviews on here are fake. Look at the dates. They post their own 5 star reviews.

Date of experience: October 12, 2017
Sofia M. Modlily Rep
over a year old

Dear Tina K.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.


Keep your money and buy in the USA
October 10, 2017
Previous review

Poor quality clothing and you can't return anything. I received a top made of flimsy fabric and stringy lace. I asked where to return it and it can't be returned. They offer a few dollars instead of a full refund saying that they are saving me money. Seriously? Infuriating customer service. Don't waste you time and money!

Date of experience: October 10, 2017
New York
3 reviews
3 helpful votes
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Scammers
January 31, 2023

I placed an order in November. After the noted delivery date passed, I followed up on its status. From that moment on, Modlily started to be evasive. First, there was an unexpected delay, and promised delivery within couple of days. When that deadline came and went, then they started to push the date further back. I was supposed to receive the goods on 12/9, which of course they immediately collected the charges for. When I told them Ithat I'll dispute the charge, they declared the order was shipped. However, when I track the order, aside that it's stationary since 12/13, the Post Office tracker said my information doesn't match their record. So this entire month and a half waiting was just to buy them time to clear the charge. This is one of the worst form of crime that these chinese manufacturers are well known for.

Date of experience: January 1, 2023
California
1 review
6 helpful votes
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Don't BUY!
May 8, 2019

Wish I would have read reviews! Will never buy from sponsored ads on social media again.
They denied my return saying items damaged and worn, which is CRAP! Their ticket return process is complicated, and live chat is non existent.
Don't order! Will try and reverse charges from credit card, but lesson learned, a $60 dollars lesson.

Date of experience: May 8, 2019
Georgia
2 reviews
3 helpful votes
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Modlilly/Scamlilly
March 7, 2017

This is a scam company unloading poor quality merchandise. Web site offers a 1-800 phone # for customer service which is a non working number. Returns are not an option. You basically just made a donation to this "company."! All communication is with people in China. No American affiliation or distribution center. Don't buy from this company!

Date of experience: March 7, 2017