Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Just received my first order from Modlily and after reading all reviews I'm happy to say, you're wrong. Maybe I got lucky, but I purchased 4 items which are lovely, delivered in 4 days, and I'm super fussy. Great fit, well cut. Trendy fashion at affordable prices. What can I say?
This was my first time ordering a swimsuit online. However, my experience turned great! Suit is sized to fit. Colors are beautiful! It is comfortable to wear and dries fairly quickly. Will order from ModLily again.
Received in good shape very quickly. The clothes do not show my belly fat and they have wonderful styles and color.
I shop for my teen daughter's clothes on modlily. We've been very happy with the price, material and cut (the way the clothing fits - it's geared for taller, slimmer bodies). The only complaint is the delivery time, it just takes so many weeks so you better not be in a hurry to receive the items.
I was skeptical that I could really get 3 quality, super cute, fashionable, well made bathing suits for less than $100 but I did! Department store quality at a fraction of the price. They were just like Pics on the website. Thank you ModLily! Sizes are all accurate as posted and they were delivered before they promised. I absolutely love them and will order from them again for sure.
Horrible experience. I will never shop at Modlily again. I've been trying to return items for weeks now. My account states there are no items. Nothing shipped, nothing ordered. I've contacted customer service on numerous occasions and nothing. Now I'll be stuck with these items that do not fit. Waste of money, with no customer support. I'm extremely dissatisfied. Yet, they won't get back to me.
I absolutely love my new suit. It fits great, I am glad I got the big size, as everyone gave reviews that they run small. I'm so excited I want to start looking for a second suit. Cause one can never have too many.And they deliver it to me very fast, just 8 days, LOL...
I ordered 3 swimsuits from Modlily. They arrived after several MONTHS and were of poor quality. I returned them promptly and never received a refund despite numerous inquiries. This company is a major rip off outfit.
Think it's a very smart change to be able to purchase tops and bottoms separately for those who can use different sizes for accurate fit. Lots of selection. Item was as pictured. Arrived quickly. Looking forward to wearing it should it ever quit snowing and summer arrive.
Very happy with this purchase! High quality material, excellent fit and vibrant colors! And it even came in time for the 4th of July. Received tons of compliments! Will be ordering more from ModLily for sure.
I have bought 7 clothing items and they are all top class. Good fit, quality materials and lovely range.
One thing I am experiencing now is the fact I am having trouble buying more clothing because it won't accept my credit card details for some unknown reason.
I'd seen pictures of clothing from ModLily for awhile on my Facebook page, finally decided to place an order. I ordered 3 tops: a white blouse, a Christmas fun print and a layered-look cowl neck tunic. I received my shipment in 2 packages within 10 days. After trying on the tops, 1 didn't appeal to me, and I chose to return it for credit. The return process was simple, quick, and I've already been credited toward another purchase. I don't usually order clothing online, but ModLily is a great company for customer service.
I have about 10 emails with them trying to do 1 return. They give a return date, it was shipped back before then but as things ship slower these days, got there after the date even though it had been in transit, wont give credit for returns. I think they make you do so many correspondences with them to delay the whole procedure on purpose. Will never purchase again.
I encountered trouble on the website when I was returning my products. I reached out for help and didn't hear back from anyone for a month. I then was refused any kind of return or refund because it was past the 30 day mark. I tried several times to explain the situation. The only thing I was offered was 10% off my next purchase. Hahahahahahahah…."next purchase!?" I was also told that they will "Improve their customer service in the future." I'm still trying to understand how that helps my current situation. I would never buy anything off this website again.
Swim suits are of poor quality and wrong sizing. I order 3 adult women's suits size L (per sizing chart 8-10 US size). 2 bottoms were large and stretched out, one was so small it looked like a child's size 8-10 instead of womans. The differences in the sizes is stark and incredibly inaccurate. In terms of quality, one suit had raw edges all along the bottom edge of the top, another had folded bra lining. Company says 30 days easy return but sent me a message offering a $21 refund on a $71 order.
Very nice customer service and very fast shipment! It only took 1 week to get my package. Modlily has become one of my favorite shopping sites. I am planning to buy a dress for my daughter's homecoming party in the future.
Wish I had read reviews before ordering from this company. Took over a month to arrive. Ordered a dress 2 sizes larger and it was still to small. I don't know what size they sent me though as all tags were in Chinese. Nasty feeling fabric and very ugly color. I would never recommend this company to anyone!
Shopping was easy. Size charts are accurate, but being right on the edge of medium and large, I went with the large which fits but I think a little too big. Not sure it's worth the effort to exchange since free returns -are not part of their program. Package came in less than 2 weeks. Very good service.
It is a company based in China that sells cheap clothes, sized way too small and refuses to give back a full refund even though you pay for shipping. They want to nip you a few or a lot of dollars for taking back a shipment. They also make it so difficult to do returns... with exact demands, exact wording on package, no use of mail packages from your home, must be a selected shipper that gives a tracking number. When you do reach agreement on the shipment coming back, while they list your full purchase price on the online receipt as the refund they will give you... it comes back less than they promised. Scam company. Avoid.
I received lots of compliments. Great price and wonderful product. I love to shop and would recommend this 2 piece outfit.And the shipping is very fast, it came just within 8 working days, thanks so much, will recommend to my friends.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.