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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Illinois
1 review
0 helpful votes
Follow Anzhelika O.
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Just received my first order from Modlily and after reading all reviews I'm happy to say, you're wrong. Maybe I got lucky, but I purchased 4 items which are lovely, delivered in 4 days, and I'm super fussy. Great fit, well cut. Trendy fashion at affordable prices. What can I say?

Date of experience: September 16, 2017
South Carolina
2 reviews
0 helpful votes
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Great Experience
September 13, 2023

This was my first time ordering a swimsuit online. However, my experience turned great! Suit is sized to fit. Colors are beautiful! It is comfortable to wear and dries fairly quickly. Will order from ModLily again.

Date of experience: September 13, 2023
Arizona
1 review
0 helpful votes
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Love the clothes
July 8, 2024

Received in good shape very quickly. The clothes do not show my belly fat and they have wonderful styles and color.

Date of experience: July 8, 2024
Arkansas
1 review
0 helpful votes
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I shop for my teen daughter's clothes on modlily. We've been very happy with the price, material and cut (the way the clothing fits - it's geared for taller, slimmer bodies). The only complaint is the delivery time, it just takes so many weeks so you better not be in a hurry to receive the items.

Date of experience: June 23, 2017
California
1 review
2 helpful votes
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I was skeptical that I could really get 3 quality, super cute, fashionable, well made bathing suits for less than $100 but I did! Department store quality at a fraction of the price. They were just like Pics on the website. Thank you ModLily! Sizes are all accurate as posted and they were delivered before they promised. I absolutely love them and will order from them again for sure.

Date of experience: June 14, 2017
Pennsylvania
1 review
14 helpful votes
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Website for returns and customer service is awful
October 14, 2023

Horrible experience. I will never shop at Modlily again. I've been trying to return items for weeks now. My account states there are no items. Nothing shipped, nothing ordered. I've contacted customer service on numerous occasions and nothing. Now I'll be stuck with these items that do not fit. Waste of money, with no customer support. I'm extremely dissatisfied. Yet, they won't get back to me.

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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I absolutely love my new suit.
August 27, 2016

I absolutely love my new suit. It fits great, I am glad I got the big size, as everyone gave reviews that they run small. I'm so excited I want to start looking for a second suit. Cause one can never have too many.And they deliver it to me very fast, just 8 days, LOL...

Date of experience: July 26, 2016
California
1 review
4 helpful votes
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Terrible service
June 26, 2020

I ordered 3 swimsuits from Modlily. They arrived after several MONTHS and were of poor quality. I returned them promptly and never received a refund despite numerous inquiries. This company is a major rip off outfit.

Date of experience: June 26, 2020
Minnesota
1 review
0 helpful votes
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Quick service, accurate sizing
March 5, 2023

Think it's a very smart change to be able to purchase tops and bottoms separately for those who can use different sizes for accurate fit. Lots of selection. Item was as pictured. Arrived quickly. Looking forward to wearing it should it ever quit snowing and summer arrive.

Date of experience: March 5, 2023
Rhode Island
1 review
0 helpful votes
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Very happy with this purchase! High quality material, excellent fit and vibrant colors! And it even came in time for the 4th of July. Received tons of compliments! Will be ordering more from ModLily for sure.

Date of experience: July 4, 2022
South Dakota
1 review
0 helpful votes
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Top Class
March 10, 2022

I have bought 7 clothing items and they are all top class. Good fit, quality materials and lovely range.
One thing I am experiencing now is the fact I am having trouble buying more clothing because it won't accept my credit card details for some unknown reason.

Date of experience: March 10, 2022
Kentucky
1 review
9 helpful votes
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First-time Fun
October 7, 2021

I'd seen pictures of clothing from ModLily for awhile on my Facebook page, finally decided to place an order. I ordered 3 tops: a white blouse, a Christmas fun print and a layered-look cowl neck tunic. I received my shipment in 2 packages within 10 days. After trying on the tops, 1 didn't appeal to me, and I chose to return it for credit. The return process was simple, quick, and I've already been credited toward another purchase. I don't usually order clothing online, but ModLily is a great company for customer service.

Date of experience: October 7, 2021
New York
1 review
0 helpful votes
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I have about 10 emails with them trying to do 1 return. They give a return date, it was shipped back before then but as things ship slower these days, got there after the date even though it had been in transit, wont give credit for returns. I think they make you do so many correspondences with them to delay the whole procedure on purpose. Will never purchase again.

Date of experience: March 16, 2022
Pennsylvania
1 review
9 helpful votes
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Terrible customer service with returns.
June 11, 2022

I encountered trouble on the website when I was returning my products. I reached out for help and didn't hear back from anyone for a month. I then was refused any kind of return or refund because it was past the 30 day mark. I tried several times to explain the situation. The only thing I was offered was 10% off my next purchase. Hahahahahahahah…."next purchase!?" I was also told that they will "Improve their customer service in the future." I'm still trying to understand how that helps my current situation. I would never buy anything off this website again.

Date of experience: May 12, 2022
New York
1 review
1 helpful vote
Follow L A.
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Swim suits are of poor quality and wrong sizing. I order 3 adult women's suits size L (per sizing chart 8-10 US size). 2 bottoms were large and stretched out, one was so small it looked like a child's size 8-10 instead of womans. The differences in the sizes is stark and incredibly inaccurate. In terms of quality, one suit had raw edges all along the bottom edge of the top, another had folded bra lining. Company says 30 days easy return but sent me a message offering a $21 refund on a $71 order.

Date of experience: July 7, 2016
Singapore
1 review
0 helpful votes
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Nice Service
July 14, 2016

Very nice customer service and very fast shipment! It only took 1 week to get my package. Modlily has become one of my favorite shopping sites. I am planning to buy a dress for my daughter's homecoming party in the future.

Date of experience: July 13, 2016
New Jersey
1 review
0 helpful votes
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Wish I had read reviews before ordering from this company. Took over a month to arrive. Ordered a dress 2 sizes larger and it was still to small. I don't know what size they sent me though as all tags were in Chinese. Nasty feeling fabric and very ugly color. I would never recommend this company to anyone!

Date of experience: March 31, 2017
New York
1 review
1 helpful vote
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Great bathing suits
April 8, 2022

Shopping was easy. Size charts are accurate, but being right on the edge of medium and large, I went with the large which fits but I think a little too big. Not sure it's worth the effort to exchange since free returns -are not part of their program. Package came in less than 2 weeks. Very good service.

Date of experience: April 8, 2022
Florida
2 reviews
7 helpful votes
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This company is a scam
November 17, 2018

It is a company based in China that sells cheap clothes, sized way too small and refuses to give back a full refund even though you pay for shipping. They want to nip you a few or a lot of dollars for taking back a shipment. They also make it so difficult to do returns... with exact demands, exact wording on package, no use of mail packages from your home, must be a selected shipper that gives a tracking number. When you do reach agreement on the shipment coming back, while they list your full purchase price on the online receipt as the refund they will give you... it comes back less than they promised. Scam company. Avoid.

Date of experience: November 17, 2018
Arizona
1 review
0 helpful votes
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I loved the skirt and top
December 12, 2017

I received lots of compliments. Great price and wonderful product. I love to shop and would recommend this 2 piece outfit.And the shipping is very fast, it came just within 8 working days, thanks so much, will recommend to my friends.

Date of experience: December 12, 2017